Springfield Ford Lincoln Mercury - Service Center

Had an 8 am appointment. They must have not started working on my car until the afternoon because it took them until 5 pm to diagnose my car with something a kid at autozone They must have not started working on my car until the afternoon because it took them until 5 pm to diagnose my car with something a kid at autozone diagnosed in 5 minutes that I left them a note about. Because of that, they had to keep the car an extra day and offered no loaner car, money for an uber, or compensation for renting a car, even though I told them 3 weeks in advance I would need a loaner car if they kept it an extra day. Also charged too much for service. I would avoid this place at all costs. You’ll get better service literally anywhere else. More

The team members are always pleasant. They take time to explain what’s being done and they do the work promptly. They take time to explain what’s being done and they do the work promptly. More

Joe is great. Always keeps me informed about my car. And gets me in and out. Always keeps me informed about my car. And gets me in and out. More

Great place to do business. Everyone was pleasant and the explains everything well and clear Everyone was pleasant and the explains everything well and clear More

They always work with me,and when I leave I'm always pleased.Thank you so much! pleased.Thank you so much! More

I receive the best customer service and service on each visit to Springfield VW. I know whatever service I brought my 2018 VW in for was completed with expertise and quality visit to Springfield VW. I know whatever service I brought my 2018 VW in for was completed with expertise and quality More

The staff are extremely friendly, polite and helpful. Our service was completed much faster than expected. Our service was completed much faster than expected. More

It was quick and comfortable. The waiting area is nice All the staff members were friendly and helpful The waiting area is nice All the staff members were friendly and helpful More

Joe the service tech is the best ! ! Always knowledgeable, honest and happy! Great asset to ur operation. ! Always knowledgeable, honest and happy! Great asset to ur operation. More

VW of Springfield service department is THEEEEEE best. Took care of me on time and everyone at the dealership was helpful. Took care of me on time and everyone at the dealership was helpful. More