Volkswagen of South Miami - Service Center

I rarely write reviews, but my experience at [Volkswagen Dealership was so exceptional that I felt compelled to share. From the moment I stepped onto the lot, I was greeted with professionalism, kindness, f Dealership was so exceptional that I felt compelled to share. From the moment I stepped onto the lot, I was greeted with professionalism, kindness, from Manny, true customer service. The showroom was spotless, modern, and inviting. The entire staff was warm and welcoming, and the energy in the dealership felt positive and upbeat. Everyone I encountered, from the receptionist to the service team , made sure I felt comfortable and well-informed every step of the way. More

I always get great service here. Manny communicated throughout the entire service and made it easy. Manny communicated throughout the entire service and made it easy. More

I keep going to this dealership because of the service department. Specially Mike Benitez always explains the issue with the car and makes sure the work gets done well. department. Specially Mike Benitez always explains the issue with the car and makes sure the work gets done well. More

Manny was amazing as always, very helpful. Every visit is very pleasant and a breeze Every visit is very pleasant and a breeze More

Difficult to make an appt for service in the app . . the other day was accepted to bring the car at 5:00 pm when arrived I had to leave the car overnight .. not say it is too late for service .. today . the other day was accepted to bring the car at 5:00 pm when arrived I had to leave the car overnight .. not say it is too late for service .. today for a coolant light it has more than 5 hours still not know anything if it is ready for today .. looks like a Minor problem .. More

Exellent rep. Helen goes above and beyond to get the job done. Very proffesional and knowledgeable Helen goes above and beyond to get the job done. Very proffesional and knowledgeable More

Enjoy having Rosalio Martinez as my Service Advisor. His knowledge and support has allowed my 2019 Jetta reach 160,000 miles. His knowledge and support has allowed my 2019 Jetta reach 160,000 miles. More

Kenneth W. He was very kind and helpful. He helped me a lot with my recall issue. He was very kind and helpful. He helped me a lot with my recall issue. More

Excellent service , The service advisor Manny is very helpful, he always provides very good customer service helpful, he always provides very good customer service More

Made an early appointment to get my front light fixed. Mike told me that it would take 2 hours. Two in a half hours later, I go ask him the status of my vehicle. he tells me that he was about to bring Mike told me that it would take 2 hours. Two in a half hours later, I go ask him the status of my vehicle. he tells me that he was about to bring my car around because they did not have the part. I love my car, but the service department is a mess. I have been dealing with this since I purchased my car. I left Mercedes Benz because of their horrible service department. More