Volkswagen of South Miami - Service Center

My car was towed from the Florida Keys up to South Motors Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and not once did anybody return my call. When I finally was able to speak with my service advisor Mike who would not call me back the entire time, he informed me that my car was ready to be picked up. Someone should have called me to let me know that. When I went to pick my car up I didn't make it 20 minutes down the road before I was pulled over by a police officer and nearly arrested because the license plate had been taken off my car. I know for a fact that my car had a license plate on it when I sent it up there. Both the dealership and the tow truck company swear there was never a tag on the car. South Motors Volkswagen is an organization of scam artists. Do not go here unless you want to be extremely overcharged and blown off. More

If you have the chance to go to another dealership. DO IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service departme IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service department) tells me they will not diagnose the issue unless I pay $200.00. Not only is their staff not properly trained but they are abusing customers. A leased car should be the dealerships responsibility. Because at the end of the day this is not my car. Its theirs, I'm simply borrowing it. I called yesterday and I clearly asked the lady who answered if I was covered for this and wouldn't have to pay anything and she said I did not. I drove all the way from downtown Miami to almost Florida city for this to hear this disturbing news that in order for them to see what is wrong with their car. I have to pay $200.00, how is this reasonable?! Mike went on to tell me that they had to pay the mechanic to diagnose the car. And this is why they needed to charge me. Apparently they dont pay their staff?! Bottom line, the car has warranty by law, yet the diagnosis is not covered?! I replaced the light bulb and the issue persists which means that it's a bigger issue with their car engines. Not the light itself. This should be 100% covered by the dealership. I also pay every single month for wear and tare. They should treat their customers with more respect. This is my 7th year with VW. I always spoke highly about their cars. However, I'm not sure if I will continue doing business with this company. More

Horrible service. I will never take my car there again. I was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on m was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on my car. He kept giving me excuses on why it wasn't ready. I just wanted a straight answer. After leaving the dealer, a light went on because the tire pressure was low. Very upsetting experience. More

Worst Customer experience at your service branch Baron cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in the future, i will make sure all my family friends and colleges are never uses your services, Honestly Hyundai is way better in service than you guys, you should send the guys called Shafiq at baron to Hyundai milnerton so he can learn how to deal with customer. More

I just can’t understand how bad their service is! I never write a review unless its something extremely good or bad. Well this place its the worse place ever! and hopefully the owner of this place read th write a review unless its something extremely good or bad. Well this place its the worse place ever! and hopefully the owner of this place read this review and can do something for their own good. Our car since the beginning of the lease had an issue with the AC. It stops blowing cold air, again this is a brand new car ..., anyways so we took the car for service and they called us back 2 days later saying that the car was ready for pick up..... so we went back to pick up the car and a week later the same thing happened again. We have taking the car there 6 times for the same time. However we do understand that cars could come defect from the manufacture, but the lack of customer service provided by the Dealer ( South Motors VE) its very sad and disappointed! Very Rude! My wife even cried by the way that the service adviser talked to her, they have zero percent of customer service, they have a terrible attitude when talking to people its Unacceptable! I live in Cutler Bay and I rather to drive up to the store up north just so I dont have to deal with them ever again! Please yourself a headache and don’t go there!! More

Para mi es el peor servicio que he tenido, no conocen el producto, se demoraron mas de 2 meses para encontrar la falla del carro, y quieren cobrarle la falta de conocimiento al cliente. El gerente de servic producto, se demoraron mas de 2 meses para encontrar la falla del carro, y quieren cobrarle la falta de conocimiento al cliente. El gerente de servicios es un prepotente, sin tacto. No lo recomiendo para nada. Cero estrellas More

Oil change from xxxx . DO NOT SERVICE YOUR CAR HERE. On April 22nd i went in for an oil change. 1 hr and half later car is ready. I leave and and few miles away the engin . DO NOT SERVICE YOUR CAR HERE. On April 22nd i went in for an oil change. 1 hr and half later car is ready. I leave and and few miles away the engine light comes on. Later i go pick up my daughters from school and as I'm waiting the car starts acting crazy and accelerating by itself while parked. After leaving the school on our way to my daughters gym and my work i called the dealer and told them what was going on. I was told to the car back the next morning. I get home after work at 8:30 pm and see that the front of the car is covered in oil. I open the hood and there's oil everywhere, all over the engine and dripping from the side of the car. They FORGOT TO PUT THE OIL CAP ON!! I drove for more than 2 hrs in this car with my daughters inside, a car that could've gone up on flames. I called and of course they were closed. Called in the morning and was told to take the car in, what?? You want me to drive a car with no oil in it?? They ended up sending a tow truck that took 2 hrs. We get to the dealer, the service representative apologises and tells me they are going to clean the engine and do an inspection. 2 hrs later comes back says the car is ready. I went open the hood to check, its still cover in oil, it looked like they just cleaned it with paper towels. There was still oil all over the front, the windshield, everywhere. They take the car back again, clean it. 45 min later car is ready. While i was there the manager, Shawn, never came to apologize, instead he was too busy walking around the dealer with his Starbucks ice tea in hand. I left a white board under the car to check for any oil leaks, the next morning it was still leaking. I looked under the car, they didn't put the engine bottom shield on!! I called VW and opened a complaint against the dealer, they wouldn't even return the regional managers calls. Finally we get a call from Shawn saying to take the car back that they were going to put the shield on and do a complimentary detailing on the car. Took the car, got a loaned car, 3 days later get a call the car is ready. Went picked it up. Less than hour later i look in the front compartment and notice all our stuff is gone, registration, insurance, my daughters school pick up cards, EVERYTHING WE HAD IN THE CAR GONE. We called and they said there was nothing they could do other than to reimburse us for the cost of getting a copy of the registration, a whole $12. Now we don't know who has all our personal information and most importantly our daughters information. We went 5 times to these place to fix their mistakes, not once did a manager come to talk to us. I asked for a reimbursement of the service package we purchased (this was the first oil change since we bought the car), they denied that request. So now I would have to drive 1 hr to the dealer in Davie for service, because i definitely will not go back to this place. More

Only go here for parts// service rips you off Not customer friendly and delivered hidden fees. This place sure can rip you off. Charged me two types of labor fees. When I asked about the charges t Not customer friendly and delivered hidden fees. This place sure can rip you off. Charged me two types of labor fees. When I asked about the charges they said it’s a standard charge and then gave me the nastiest look. I only went in for a key program and was the first car in on a slow Monday morning. Waited 2 hours for something that takes 20-30 min. Don’t go here unless your car breaks down in front of the dealership. Spike in the parts department is great and he knows what he is doing. If spike owned his own service shop, I would go there with no questions asked. More

Karina Bernal Rocks !! Needed a new battery on my 2017 Jetta and it was almost closing time. When I called the girl that answered said to get there quick then called me bac Needed a new battery on my 2017 Jetta and it was almost closing time. When I called the girl that answered said to get there quick then called me back to tell me the techs were gone. I decided to show up anyway. Got there in 10 minutes. Karina Bernal welcomed me and immediately said of course that's what we're here for. She took care of me and was very kind and considerate to my needs. She's the best and I would only go back because of her. Thank you Karina !! More

Most denigrating customer experience by Joe One of the worse customer service experiences I've ever had has been at your dealer. Let me start by saying that I don't believe “customers are always One of the worse customer service experiences I've ever had has been at your dealer. Let me start by saying that I don't believe “customers are always right” but if you are in charge of a business where you need customers to solicit and pay for your services, you don't get to charge them money and also disrespect them and antagonize them. Joe Subia has been one of the most unprofessional service workers I’ve had the displeasure of encountering. I called Joe the day my vehicle was dropped at the service department on February 11 to inform him that I was going to need another car to go to work and school, and Joe’s response was “let me speak to my manager and I’ll call you back”. I tried to give him time and waited for his phone call but never received one. I called back later that day but was unable to get in contact with anyone. I called again the next day, which was Sunday at 10am and was unable to get a hold of Joe because they said he was busy at the moment with clients. Well, I called from 10am to 12pm, 5 times and all the times the response I received was “Joe cannot not speak to you because he is busy with clients” until on my 5th call the receptionist spoke to Joe and Joe told her that he didn’t have any cars to offer so I asked the receptionist to be so kind to put Joe on the line. Joe was irresponsible, aggravating and disregarding to say the least; he argued with me that he could not do anything for me and then placed me on hold indefinitely until I showed up at the dealer with my father. When I got to the service department, Joe looked at me and asked me if I was the one on the phone and in front of other clients he told me out loud “you and I are going to have a talk”. I do not know whom he speaks to at his job that way but he certainly cannot talk to clients like that. I understand everyone needs to pay the bills and so everyone needs a job but if you are unhappy with your job that still does not give you permission to be disagreeable with the clients. Joe spoke to me as if he was speaking to someone he knew, with a sense of entitlement. I do not treat anyone with disrespect and I don't accept it from anyone either. If at work I make a mistake with my patients, I apologize and try to fix it in a kindly manner. I don't place blame on others for mistakes I make just like Joe Subia did by saying that not having a car available for me, and just the whole situation, was somehow Lester's fault; very unethical behavior. He disrespected not only myself but also my father with his insulting and demeaning manner. Joe did not stop at that; he went ahead to tell me that “the only person that could talk to him like that was his mother and I was not his mother”. When we asked who his manager was and said we would address this problem with the manager, he stated with a smirk "Yes, I want you to come and speak to my manager"; as if implying that the dealer manager was also going to try to belittle us and dismiss our concern. We were upset at the whole situation Joe Subia created. He never returned my phone calls to tell me there were no cars, when I got to the dealer on Sunday all the Enterprise Rental cars offices were closed for the day and I still did not have a way to get to work/school because no one gave me a heads up on time. I would’ve rented a car earlier that Sunday to get to work/school on Monday if it wouldn’t have been for Joe’s horrible customer service and unreliable work ethic. More