Volkswagen of South Miami - Service Center

Made an early appointment to get my front light fixed. Mike told me that it would take 2 hours. Two in a half hours later, I go ask him the status of my vehicle. he tells me that he was about to bring Mike told me that it would take 2 hours. Two in a half hours later, I go ask him the status of my vehicle. he tells me that he was about to bring my car around because they did not have the part. I love my car, but the service department is a mess. I have been dealing with this since I purchased my car. I left Mercedes Benz because of their horrible service department. More

They stole $2200 for repairs, messed my car up and I’m stuck paying for a non working car. DEVILS stuck paying for a non working car. DEVILS More

Today I took my daughter's car for a liking issue. After two hours they took me to the mechanic who told me that the engine leak concern cost over $2100 and the warranty did not pay because the car w After two hours they took me to the mechanic who told me that the engine leak concern cost over $2100 and the warranty did not pay because the car was hit in the bottom - WELL WE NEVER HIT THE CAR AGAINST "SOMETHING" - They show me with a light a piece of the subject but there was NOTHING WRONG - NO DAMAGE AT ALL - they wanted to have an excuse to avoid covering with the warranty - probably they get more money from me. Since this is the second time it happens - first time with another dealer -- I decided to sell this car as soon as possible and buy other brand as. NEVER AGAIN BUY A VOLKSWAGEN IN MY LIFE - THIS IS ALSO MY ADVISE More

I was hoping my review would improve since I last reviewed South Motors Volkswagen but unfortunately they have not fixed the issue with my 2021 VW Tiguan and have been waiting for Alex Robles, Servic reviewed South Motors Volkswagen but unfortunately they have not fixed the issue with my 2021 VW Tiguan and have been waiting for Alex Robles, Service Manager to assist me since last week. My car has been in the dealer for the same issue, check light on and oil problems at 3,983, 7,477, 10,856 15,280, 16,292, 18,475, 19,109 and 20,926 the last five times it has been on a monthly basis, this occurs every 600 to 800 driven miles. Can't drive car out of town, I cant take time off from work anymore to sit in the dealer for hours and getting a loaner is like pulling teeth. Unfortunately, I need to continue driving this lemon because it is my only means of communications so I hope it will not leave me stranded or the engine ruined or damaged. It is sad that the service department is so bad at this dealer. I regret changing from an Infiniti to VW, the service at South Infiniti was the best experience I've ever encounter with a dealer. I guess it is time to contact the Better Business Bureau, file a complaint with Department of Highway Safety Motor Vehicle and email Johnathan Chariff, CEO. I am confident that contacting these three entities/individuals will help me resolve my problem. Alex Robles, has been alerted of the problem so it is on him should something happen to the car. More

This is the worst dealer in South Florida. I’ve taken my VW Tiguan in numerous times for oil leaks and they don’t seem to fix it or care. I’ve called Alex Robles, service manager, numerous tim I’ve taken my VW Tiguan in numerous times for oil leaks and they don’t seem to fix it or care. I’ve called Alex Robles, service manager, numerous times and he has yet to return my call. I am now researching the lemon law to see if it’s applicable to my case. More

THESE GUYS ARE STRAIGHT UP CROOKS. BEWARE. THEY TELL ME AFTER MY MECHANIC SAW THE CAR THAT THE STARTER NEEDS TO BE REPLACED WHEN ITS A ISSUE WITH THEFT SYSTEM. HOW FUNNY HOW I DROVE THE CAR THERE AND I KNO AFTER MY MECHANIC SAW THE CAR THAT THE STARTER NEEDS TO BE REPLACED WHEN ITS A ISSUE WITH THEFT SYSTEM. HOW FUNNY HOW I DROVE THE CAR THERE AND I KNOW HOW TO START THE CAR. TIME TO CALL MY LAWYER. JUST BE CAREFUL WITH THESE PEOPLE. THANK YOU. More

My car was towed from the Florida Keys up to South Motors Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and Volkswagen. They charged me $1,400 to replace the ignition in my car. I called almost on a daily basis to get an update on my car for two months and not once did anybody return my call. When I finally was able to speak with my service advisor Mike who would not call me back the entire time, he informed me that my car was ready to be picked up. Someone should have called me to let me know that. When I went to pick my car up I didn't make it 20 minutes down the road before I was pulled over by a police officer and nearly arrested because the license plate had been taken off my car. I know for a fact that my car had a license plate on it when I sent it up there. Both the dealership and the tow truck company swear there was never a tag on the car. South Motors Volkswagen is an organization of scam artists. Do not go here unless you want to be extremely overcharged and blown off. More

If you have the chance to go to another dealership. DO IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service departme IT! My leased car is having manufacturer issues and it is still covered under the warranty. Yet Mike Benitez (tech who works the service department) tells me they will not diagnose the issue unless I pay $200.00. Not only is their staff not properly trained but they are abusing customers. A leased car should be the dealerships responsibility. Because at the end of the day this is not my car. Its theirs, I'm simply borrowing it. I called yesterday and I clearly asked the lady who answered if I was covered for this and wouldn't have to pay anything and she said I did not. I drove all the way from downtown Miami to almost Florida city for this to hear this disturbing news that in order for them to see what is wrong with their car. I have to pay $200.00, how is this reasonable?! Mike went on to tell me that they had to pay the mechanic to diagnose the car. And this is why they needed to charge me. Apparently they dont pay their staff?! Bottom line, the car has warranty by law, yet the diagnosis is not covered?! I replaced the light bulb and the issue persists which means that it's a bigger issue with their car engines. Not the light itself. This should be 100% covered by the dealership. I also pay every single month for wear and tare. They should treat their customers with more respect. This is my 7th year with VW. I always spoke highly about their cars. However, I'm not sure if I will continue doing business with this company. More

Horrible service. I will never take my car there again. I was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on m was told it would take a couple of hours to get my car fixed and it took 3 days. I had to keep calling for the representative to give me updates on my car. He kept giving me excuses on why it wasn't ready. I just wanted a straight answer. After leaving the dealer, a light went on because the tire pressure was low. Very upsetting experience. More

Worst Customer experience at your service branch Baron cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in cape town CBD, I will never support or sponsor VW again or by any of your cars, in fact i will sell the VW car so i dont have to deal with you all in the future, i will make sure all my family friends and colleges are never uses your services, Honestly Hyundai is way better in service than you guys, you should send the guys called Shafiq at baron to Hyundai milnerton so he can learn how to deal with customer. More