Volkswagen of South Miami

Poor service experience If I could give them zero stars I would. The service department at this dealer has become so awful with customer service that it's embarrassing to the If I could give them zero stars I would. The service department at this dealer has become so awful with customer service that it's embarrassing to the VW brand. I've been a loyal VW customer for years but my experience here is making me rethinking owning their cars. I first started bringing my car here for service because I had a problem with another dealer. The service started out great. No issues. No problems. But lately, it's a different story. I can't even tell you the amount of money that I have spent on repairs to my car but the latest issue just sent me over the edge. Back in April, my husband took the car to have the brakes repaired. The service department replaced the brake pads but only RESURFACED the rotors (without stating that this is what was going to be done.) The two items go hand in hand so both should be replaced at the same time to avoid having to come back in 6 months. Now my husband went back to the shop to have them re-examine the work because the car is not right. Mike, the service manager, tells him that the rotors are warped. My husband asks "why were the rotors resurfaced? I assumed the rotors and pads were replaced." Mike says "rotors can be resurfaced" followed by "it will be $306, come back when the car is ready." Obviously, my husband said no. We were never told that the rotors were only being resurfaced. We were flat out lied to and our money has been stolen. What's the point of paying almost $300 for a service to then have to come back in a few months and pay another $300 for virtually the same service? It's double dipping and misleading. I will never bring my car back here. PERIOD. I expect better from Volkswagen. Don't take your car for service here. They are shady and will take your money. More

South Motors VW stole my personal property. I just discovered that my auto tag frame, which I had for over 14 years and was of sentimental value, was removed by South Motors from my car during s I just discovered that my auto tag frame, which I had for over 14 years and was of sentimental value, was removed by South Motors from my car during service, and replaced by a South Motors tag frame without my permission, and without my knowledge. They did not place my frame in the car, and probably threw it in the trash. When leased the car last year, they told me to place the South Motors frame on my tag, and I explicitly said no, and that I would place my own frame, which I have been passing from car to car for over 14 years. Also, they created new problems that were not on the car before. I had to take it back and, still, before I drove out the second time, one of the problems, a very simple one, still had not been fixed. More

Truly disappointed lied about a loyalty program turned my car assured all was taken care of and paid off and two month later a bill from VW credit for 789.00 they are a team of con artist who prey on VW leas car assured all was taken care of and paid off and two month later a bill from VW credit for 789.00 they are a team of con artist who prey on VW lease returns with tricks and gimmicks to trade in your lease early More

I purchased a VW Jetta 2011 from South Motors VW in Miami, FL with 15,000 and the morning after I bough it stopped while I was driving it, as it did 6 randomly times after that. The 1 time I took it Miami, FL with 15,000 and the morning after I bough it stopped while I was driving it, as it did 6 randomly times after that. The 1 time I took it to the dealer but as there were no codes shown they gave it back to us (not trusting what I was saying) The 2nd time they said Oh! it must be the gas pump, they replaced it. The 3rd it happened to them as they were test driving it so they said Oh! it is the ignition switch, they replaced it. The 4th time they said Oh! it is the battery cables that have a malfunction so they fixed it. I just took it back because the VW Customer Care which does not seem to CARE about their customers did not give me the option to change the car for a same one that is not broken so we had no other option that taking it back. If the car breaks down again I am getting a lawyer and see if they help me solve the problem because VW did not and their technicians do not know anything about fixing cars so BEWARE of buying a VW because you are exposed to any kind of issues such as this one. I hope I knew everything before trusting a dealership. More

I took my 2004 Beetle to South Motors for major repair. Also, there was a recall to replace the drainage tubes from the sunroof. Because of water damage, my headliner needed replacing. My vehicle was a s Also, there was a recall to replace the drainage tubes from the sunroof. Because of water damage, my headliner needed replacing. My vehicle was a service for several weeks. When I pickup my car, the handle above the driver's side was replaced with a gunglass holder. I advised the service rep, Mike Benitez, that that's not what belongs on my car and he proceeded to argue with me that it was. I believe I know what parts are in my own vehicle after 6 years of ownership. I requested the Service Manager, Vasil, who also argued with me. When I requested the General Manager, Vasil tells me "You're not gonna get anywhere with that". However, the GM told them to replace my handle. Also, the sliding door for my sunroof is now broken and they tell me it's not their fault and it would cost $280 to fix it. I could not win this argument and now have a broken sunroof viser. Several days later, after a bad rain storm, water was getting into my car near the sun visers. We return to the service department, spoke to Mike Benitez, who tells my husband "I don't know if this has anything to do with the recall". My car has now been sitting at the service dept at South Motors for almost a week. We cannot get Mr. Benitez on the phone and I'm out of a car. They don't even have the courtesy to give me a loaner, since these repeat visits to service is their fault. Never again will I ever use South Motors for anything. They are horrible. Zero for Customer Service. More

Stay away - management misrepresents contracts - they will tell you lies to get you to sign on the dotted line but when it comes to using the services you were sold, they don't stand behind what they sai will tell you lies to get you to sign on the dotted line but when it comes to using the services you were sold, they don't stand behind what they said, all of a sudden, the one thing you need is exempt or not covered. GM has the poorest customer service - wouldn't give me his name, guess he is afraid of being exposed as a scam artist and liar. Stay away unless you want to get swindled and dooped. More

I decided to take my gti for service at South VW after a horrible experience with the "other vw" dealer around. - that's another review altogether. My expectations were not high after that experience, but I horrible experience with the "other vw" dealer around. - that's another review altogether. My expectations were not high after that experience, but I was very surprised by the service. Aurelio the service advisor explained to me that the issue with my transmission would require a reprogram and it the car would be ready by the end of the day. Sure I thought. I was very please to get a call from him near the end of the day telling me the car was ready. I was actually caught off base and had to scramble to get a ride to the dealer. I got there a little after service dept closed but the actually had all paperwork ready and waiting for me. Needless to say I was very happy to have my baby back the same day. They even washed and cleaned the car. More

South Motors Volkswagen took a month to fix my car which I have never even HEARD of happening before. They never provided an estimate, were rude to my warranty company, and were completely non-communicative I have never even HEARD of happening before. They never provided an estimate, were rude to my warranty company, and were completely non-communicative. I called my Service Provider "Mike" almost every day for a month because when he said he would call me back to give me an update, he didn't. After dealing with Mike for three weeks I finally went to the Service Manager, Vasil, and left him voicemail after voicemail but unfortunately received the same response - NOTHING. When all was said and done they never even apologized for the inconvenience!!! When I went to pick up the car the drivers side door was DESTROYED! I have since opened up complaints with them with The Better Business Bureau (http://www.bbb.org/), The Florida Department of Agriculture and Consumer Services (http://www.800helpfla.com/complnt.html), and Miami-Dade Consumer Services (http://www.miamidade.gov/csd/). If they have wronged you be proactive and constructive and contact these agencies as they exist to assist consumers like us who have been wronged! More

Needed to perform my 30K service on my Touareg. I then called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointmen called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointment for service. When I arrived for my service appointment, the lady directs me to one of the service reps, the man starts taking my information again and then starts punching keys in the computer for about a minute or so, I asked to confirm the estimate for my service and the guy gives me a number about $200 higher than what was told to me over the phone. When we went back and forth, he was basically telling me that it was my word against his that I had been given such quote…he gave the old “well for touaregs it is more expensive than other cars speech”completely lacking costumer service ability and downright insulting. I am not the kind of guy that will get bullied into doing something so while I was discussing the issue with the guy I decided in my mind that if this is the way they do business and treat their costumers face to face there is no telling what they are capable of doing behind closed doors when they are working on your car. I ended my discussion by bidding farewell to the xxxxxx and stating that I would find another place to service my car, confrontational to the end the service rep shouted, as I walked towards the exit, you wont find a place to do that for a lower price….. FYI, completed the same service at the Coral Gables VW dealership and ended up paying about $50 less than the original price South Motors had quoted me…..If that doesn’t sound like a scam, I don’t know what will… Taking your care here would probably be the worst decision you can make in your car's life in more ways than one...SCAM SCAM SCAM written all over it, I don’t know how VW can do business with such filth. More

I just came from South Motors VW in Miami Florida and I was treated like garbage. I spent 6 hours selecting my used VW beetle, negotiating the price, selecting my financing and I even paid for and boun was treated like garbage. I spent 6 hours selecting my used VW beetle, negotiating the price, selecting my financing and I even paid for and bound my insurance. Then at the very last second the sales manager decided that he needed to increase the sales price another $495.00 due to "some work he did to the car that was not in the computer". He couldn't even show me a work order or fully explain what he had actually done. He didn't even bother to try and show me what was done to the car. It was an obvious trick. This is the worst kind of cheap used car xx. I have never been treated so poorly at any other dealership. This manager didn't even appologise to me. He actually had a smug look on his face and seemed not to care about how he was treating me at all. His salesman who was helping me was about in tears from shock. South Motors VW in Miami Florida has sharks running the sales floor. More