Volkswagen of South Miami

Most denigrating customer experience by Joe One of the worse customer service experiences I've ever had has been at your dealer. Let me start by saying that I don't believe “customers are always One of the worse customer service experiences I've ever had has been at your dealer. Let me start by saying that I don't believe “customers are always right” but if you are in charge of a business where you need customers to solicit and pay for your services, you don't get to charge them money and also disrespect them and antagonize them. Joe Subia has been one of the most unprofessional service workers I’ve had the displeasure of encountering. I called Joe the day my vehicle was dropped at the service department on February 11 to inform him that I was going to need another car to go to work and school, and Joe’s response was “let me speak to my manager and I’ll call you back”. I tried to give him time and waited for his phone call but never received one. I called back later that day but was unable to get in contact with anyone. I called again the next day, which was Sunday at 10am and was unable to get a hold of Joe because they said he was busy at the moment with clients. Well, I called from 10am to 12pm, 5 times and all the times the response I received was “Joe cannot not speak to you because he is busy with clients” until on my 5th call the receptionist spoke to Joe and Joe told her that he didn’t have any cars to offer so I asked the receptionist to be so kind to put Joe on the line. Joe was irresponsible, aggravating and disregarding to say the least; he argued with me that he could not do anything for me and then placed me on hold indefinitely until I showed up at the dealer with my father. When I got to the service department, Joe looked at me and asked me if I was the one on the phone and in front of other clients he told me out loud “you and I are going to have a talk”. I do not know whom he speaks to at his job that way but he certainly cannot talk to clients like that. I understand everyone needs to pay the bills and so everyone needs a job but if you are unhappy with your job that still does not give you permission to be disagreeable with the clients. Joe spoke to me as if he was speaking to someone he knew, with a sense of entitlement. I do not treat anyone with disrespect and I don't accept it from anyone either. If at work I make a mistake with my patients, I apologize and try to fix it in a kindly manner. I don't place blame on others for mistakes I make just like Joe Subia did by saying that not having a car available for me, and just the whole situation, was somehow Lester's fault; very unethical behavior. He disrespected not only myself but also my father with his insulting and demeaning manner. Joe did not stop at that; he went ahead to tell me that “the only person that could talk to him like that was his mother and I was not his mother”. When we asked who his manager was and said we would address this problem with the manager, he stated with a smirk "Yes, I want you to come and speak to my manager"; as if implying that the dealer manager was also going to try to belittle us and dismiss our concern. We were upset at the whole situation Joe Subia created. He never returned my phone calls to tell me there were no cars, when I got to the dealer on Sunday all the Enterprise Rental cars offices were closed for the day and I still did not have a way to get to work/school because no one gave me a heads up on time. I would’ve rented a car earlier that Sunday to get to work/school on Monday if it wouldn’t have been for Joe’s horrible customer service and unreliable work ethic. More

Poor service experience If I could give them zero stars I would. The service department at this dealer has become so awful with customer service that it's embarrassing to the If I could give them zero stars I would. The service department at this dealer has become so awful with customer service that it's embarrassing to the VW brand. I've been a loyal VW customer for years but my experience here is making me rethinking owning their cars. I first started bringing my car here for service because I had a problem with another dealer. The service started out great. No issues. No problems. But lately, it's a different story. I can't even tell you the amount of money that I have spent on repairs to my car but the latest issue just sent me over the edge. Back in April, my husband took the car to have the brakes repaired. The service department replaced the brake pads but only RESURFACED the rotors (without stating that this is what was going to be done.) The two items go hand in hand so both should be replaced at the same time to avoid having to come back in 6 months. Now my husband went back to the shop to have them re-examine the work because the car is not right. Mike, the service manager, tells him that the rotors are warped. My husband asks "why were the rotors resurfaced? I assumed the rotors and pads were replaced." Mike says "rotors can be resurfaced" followed by "it will be $306, come back when the car is ready." Obviously, my husband said no. We were never told that the rotors were only being resurfaced. We were flat out lied to and our money has been stolen. What's the point of paying almost $300 for a service to then have to come back in a few months and pay another $300 for virtually the same service? It's double dipping and misleading. I will never bring my car back here. PERIOD. I expect better from Volkswagen. Don't take your car for service here. They are shady and will take your money. More

South Motors VW stole my personal property. I just discovered that my auto tag frame, which I had for over 14 years and was of sentimental value, was removed by South Motors from my car during s I just discovered that my auto tag frame, which I had for over 14 years and was of sentimental value, was removed by South Motors from my car during service, and replaced by a South Motors tag frame without my permission, and without my knowledge. They did not place my frame in the car, and probably threw it in the trash. When leased the car last year, they told me to place the South Motors frame on my tag, and I explicitly said no, and that I would place my own frame, which I have been passing from car to car for over 14 years. Also, they created new problems that were not on the car before. I had to take it back and, still, before I drove out the second time, one of the problems, a very simple one, still had not been fixed. More

Truly disappointed lied about a loyalty program turned my car assured all was taken care of and paid off and two month later a bill from VW credit for 789.00 they are a team of con artist who prey on VW leas car assured all was taken care of and paid off and two month later a bill from VW credit for 789.00 they are a team of con artist who prey on VW lease returns with tricks and gimmicks to trade in your lease early More

I purchased a VW Jetta 2011 from South Motors VW in Miami, FL with 15,000 and the morning after I bough it stopped while I was driving it, as it did 6 randomly times after that. The 1 time I took it Miami, FL with 15,000 and the morning after I bough it stopped while I was driving it, as it did 6 randomly times after that. The 1 time I took it to the dealer but as there were no codes shown they gave it back to us (not trusting what I was saying) The 2nd time they said Oh! it must be the gas pump, they replaced it. The 3rd it happened to them as they were test driving it so they said Oh! it is the ignition switch, they replaced it. The 4th time they said Oh! it is the battery cables that have a malfunction so they fixed it. I just took it back because the VW Customer Care which does not seem to CARE about their customers did not give me the option to change the car for a same one that is not broken so we had no other option that taking it back. If the car breaks down again I am getting a lawyer and see if they help me solve the problem because VW did not and their technicians do not know anything about fixing cars so BEWARE of buying a VW because you are exposed to any kind of issues such as this one. I hope I knew everything before trusting a dealership. More

I took my 2004 Beetle to South Motors for major repair. Also, there was a recall to replace the drainage tubes from the sunroof. Because of water damage, my headliner needed replacing. My vehicle was a s Also, there was a recall to replace the drainage tubes from the sunroof. Because of water damage, my headliner needed replacing. My vehicle was a service for several weeks. When I pickup my car, the handle above the driver's side was replaced with a gunglass holder. I advised the service rep, Mike Benitez, that that's not what belongs on my car and he proceeded to argue with me that it was. I believe I know what parts are in my own vehicle after 6 years of ownership. I requested the Service Manager, Vasil, who also argued with me. When I requested the General Manager, Vasil tells me "You're not gonna get anywhere with that". However, the GM told them to replace my handle. Also, the sliding door for my sunroof is now broken and they tell me it's not their fault and it would cost $280 to fix it. I could not win this argument and now have a broken sunroof viser. Several days later, after a bad rain storm, water was getting into my car near the sun visers. We return to the service department, spoke to Mike Benitez, who tells my husband "I don't know if this has anything to do with the recall". My car has now been sitting at the service dept at South Motors for almost a week. We cannot get Mr. Benitez on the phone and I'm out of a car. They don't even have the courtesy to give me a loaner, since these repeat visits to service is their fault. Never again will I ever use South Motors for anything. They are horrible. Zero for Customer Service. More

Stay away - management misrepresents contracts - they will tell you lies to get you to sign on the dotted line but when it comes to using the services you were sold, they don't stand behind what they sai will tell you lies to get you to sign on the dotted line but when it comes to using the services you were sold, they don't stand behind what they said, all of a sudden, the one thing you need is exempt or not covered. GM has the poorest customer service - wouldn't give me his name, guess he is afraid of being exposed as a scam artist and liar. Stay away unless you want to get swindled and dooped. More

I decided to take my gti for service at South VW after a horrible experience with the "other vw" dealer around. - that's another review altogether. My expectations were not high after that experience, but I horrible experience with the "other vw" dealer around. - that's another review altogether. My expectations were not high after that experience, but I was very surprised by the service. Aurelio the service advisor explained to me that the issue with my transmission would require a reprogram and it the car would be ready by the end of the day. Sure I thought. I was very please to get a call from him near the end of the day telling me the car was ready. I was actually caught off base and had to scramble to get a ride to the dealer. I got there a little after service dept closed but the actually had all paperwork ready and waiting for me. Needless to say I was very happy to have my baby back the same day. They even washed and cleaned the car. More

South Motors Volkswagen took a month to fix my car which I have never even HEARD of happening before. They never provided an estimate, were rude to my warranty company, and were completely non-communicative I have never even HEARD of happening before. They never provided an estimate, were rude to my warranty company, and were completely non-communicative. I called my Service Provider "Mike" almost every day for a month because when he said he would call me back to give me an update, he didn't. After dealing with Mike for three weeks I finally went to the Service Manager, Vasil, and left him voicemail after voicemail but unfortunately received the same response - NOTHING. When all was said and done they never even apologized for the inconvenience!!! When I went to pick up the car the drivers side door was DESTROYED! I have since opened up complaints with them with The Better Business Bureau (http://www.bbb.org/), The Florida Department of Agriculture and Consumer Services (http://www.800helpfla.com/complnt.html), and Miami-Dade Consumer Services (http://www.miamidade.gov/csd/). If they have wronged you be proactive and constructive and contact these agencies as they exist to assist consumers like us who have been wronged! More

Needed to perform my 30K service on my Touareg. I then called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointmen called to find out the cost and to make an appointment. After getting my information, the lady on the phone confirmed a price and made an appointment for service. When I arrived for my service appointment, the lady directs me to one of the service reps, the man starts taking my information again and then starts punching keys in the computer for about a minute or so, I asked to confirm the estimate for my service and the guy gives me a number about $200 higher than what was told to me over the phone. When we went back and forth, he was basically telling me that it was my word against his that I had been given such quote…he gave the old “well for touaregs it is more expensive than other cars speech”completely lacking costumer service ability and downright insulting. I am not the kind of guy that will get bullied into doing something so while I was discussing the issue with the guy I decided in my mind that if this is the way they do business and treat their costumers face to face there is no telling what they are capable of doing behind closed doors when they are working on your car. I ended my discussion by bidding farewell to the xxxxxx and stating that I would find another place to service my car, confrontational to the end the service rep shouted, as I walked towards the exit, you wont find a place to do that for a lower price….. FYI, completed the same service at the Coral Gables VW dealership and ended up paying about $50 less than the original price South Motors had quoted me…..If that doesn’t sound like a scam, I don’t know what will… Taking your care here would probably be the worst decision you can make in your car's life in more ways than one...SCAM SCAM SCAM written all over it, I don’t know how VW can do business with such filth. More