Volkswagen of South Miami

I rarely write reviews, but my experience at [Volkswagen Dealership was so exceptional that I felt compelled to share. From the moment I stepped onto the lot, I was greeted with professionalism, kindness, f Dealership was so exceptional that I felt compelled to share. From the moment I stepped onto the lot, I was greeted with professionalism, kindness, from Manny, true customer service. The showroom was spotless, modern, and inviting. The entire staff was warm and welcoming, and the energy in the dealership felt positive and upbeat. Everyone I encountered, from the receptionist to the service team , made sure I felt comfortable and well-informed every step of the way. More

Great dealership especially Karen and Lorenzo who move mountains for their clients and help you walk out with your car ! mountains for their clients and help you walk out with your car ! More

Manny was amazing as always, very helpful. Every visit is very pleasant and a breeze Every visit is very pleasant and a breeze More

Difficult to make an appt for service in the app . . the other day was accepted to bring the car at 5:00 pm when arrived I had to leave the car overnight .. not say it is too late for service .. today . the other day was accepted to bring the car at 5:00 pm when arrived I had to leave the car overnight .. not say it is too late for service .. today for a coolant light it has more than 5 hours still not know anything if it is ready for today .. looks like a Minor problem .. More

Exellent rep. Helen goes above and beyond to get the job done. Very proffesional and knowledgeable Helen goes above and beyond to get the job done. Very proffesional and knowledgeable More

Luis was a phenomenal sales person. We shopped around South Miami, and came back to the dealership because of him, and the trade in offer from your dealership. He was honest, and both m We shopped around South Miami, and came back to the dealership because of him, and the trade in offer from your dealership. He was honest, and both my wife and I agreed to take our business to your dealership above any other. More

Excellent service , The service advisor Manny is very helpful, he always provides very good customer service helpful, he always provides very good customer service More

Enjoy having Rosalio Martinez as my Service Advisor. His knowledge and support has allowed my 2019 Jetta reach 160,000 miles. His knowledge and support has allowed my 2019 Jetta reach 160,000 miles. More

Kenneth W. He was very kind and helpful. He helped me a lot with my recall issue. He was very kind and helpful. He helped me a lot with my recall issue. More

I purchased a vehicle from vw of south miami in December. ( 2023 ford transit 250 High roof) I purchased the vehicle in December and the dealer tricked me with the paperwork. The original deal was betwe ( 2023 ford transit 250 High roof) I purchased the vehicle in December and the dealer tricked me with the paperwork. The original deal was between us the vehicle is $39.999 All tax all paperwork everything is completely included in this price. They are wrote down on a paper and showed to me. I paid $20.000 cash, so my loan gonna be $19.999. ( everything are included) Later when I went to the office to sign all documents Karen Torres ( finance manager) She rolled down every pages to show me where need to sign,.without she telling me has there any changes. So I just signed all documents and went to home. I just got a big surprise 3 weeks later when I tried to setup online my automatic payment with my bank and I just realized there my loan is $25.000. I make an appointment with Lorenzo Couttenye (manager). I met with him and front of Karen Torres we discussed the whole situation and he find out accidently they add a protection package to my loan so that's why my loan is went up to 25K from 20K. He apologized and he said they can manage that. They can remove this package and they will send to the bank a copy about that cancelation and the bank will reduce my loan. After Mr.Couttenye told to Karen Torres how to do this cancelation and that's all. I asked them " I need to sign anything? " They said no we're good they just need to sign that cancelation and they will send a copy for me an another copy to my bank via e-mail. So I went to home. A few weeks later I still don't get anything about that cancelation from the dealer. I called to my bank to find out they are get it or not. And they told me they don't get anything from the dealer, and they said my loan is $25.000. So everything was same. After that I tried to reach out Lorenzo via phone about 15 times in 1 week, I left a lot of messages to him and to Karen Torres but nobody called me back. I was so disappointed, so I went to the dealership and reached Lorenzo to ask him about this cancelation. When I saw him front of the office and tried to ask him, but he said he refused to talk with me and wished me have a good day, and left to the meeting. After I went to Karen Torres office and she apologized the whole situation and she said she don't know anything about this case. She said we need to wait Lorenzo to discuss. We wait about 45 minutes when he came out from the meeting and Karen went there and ask him about this case. When she come back I asked her what's going on. She told me the manager refused to talk with you, so she said she can't do anything without the manager. Today is March 2nd. I contacted with my bank and they told me they don't get anything from the dealership and my loan is still $25.000 So I'm so frustrated and disappointed with this situation. More