Volkswagen of South Burlington

The dealerships dedication to customer service is evident. They made me feel my relationship with them did not end the moment I signed on the bottom line but would continue throughout my ownership. evident. They made me feel my relationship with them did not end the moment I signed on the bottom line but would continue throughout my ownership. If the post-purchase experience is as positive as what I have seen so far I will seriously consider becoming a repeat customer. My only complaint is that the description of the used vehicle on the website was not accurate and this over-inflated the perceived value of the vehicle. More

FROM THE TIME YOU ENTERED THIS DEALERSHIP YOU KNEW YOU WERE GOING TO HAVE A EXCEPTIONAL EXPERIENCE. WITH THE VERY PERSONABLE CUSTOMER CARE AND CALM NATURE OF EVERY ONE HERE IT WAS ONE OF THE BEST EXPERIEN WERE GOING TO HAVE A EXCEPTIONAL EXPERIENCE. WITH THE VERY PERSONABLE CUSTOMER CARE AND CALM NATURE OF EVERY ONE HERE IT WAS ONE OF THE BEST EXPERIENCES WE HAD IN BUYING A AUTOMOBILE. UPON ENTERING WE MET SALESMAN M. BROWNE WHO WAS HIGHLY RECOMENDED AND WE CAN SEE WHY. HE WALKED US THROUGH EVERY STEP OF THE PROCESS WITH EXCEPTIONAL DETAIL,D.RYAN DID ALSO IN THE FINACING PROCESS GETTING US A RATE AND TERMS THAT WERE SUITED TO OUR PERTICULAR NEEDS, GREAT MAN TO DEAL WITH. THEN OFF WE WERE TO S.MANDIGAN WHO DID ALL THE PAPER AND DOCUMENTATION AND EXPLANED AND ANSWERED EVERY QUESTION WITHOUT PAUSE. THEN ON FINAL PICKUP WE MET M. SANTOSUSSO SERVICE MANAGER WHO COMPLETED OUR ADD ONS TO VEHICLE AND FURTURE SERVICE ETC. AGAIN A GREAT ATTITUDE TOWARDS CUSTOMER CARE AND SERVICE. THE CORPORATION SHOULD BE PROUD OF THIS DEALERSHIP AND ITS EMPLOYEES MENTIONED ABOVE. THESE EMPLOYEES KNOW HOW TO GIVE CUTOMER CARE AND SEVICE. TOP NOTCH! DUE TO THIS THEY HAVE PICKED UP A LOYAL CUSTOMER. WE WILL TELL MAY PEOPLE ABOUT OUR EXPERIENCE. PURCHASED 2011 JETTA TDI IN APRIL 2011. SO FAR WE HAVE ENJOYED THE CAR. CONNIE & JIM VERMONT More

I've had 3 separate terrible experiences with this service department. It's not only myself who's had terrible experiences but also friends, colleagues and other service centers. From my own experienc service department. It's not only myself who's had terrible experiences but also friends, colleagues and other service centers. From my own experiences and others it seems if you do not purchase a new vehicle from this dealership then don't expect good or fair service. My first experience with VW service was when I brought my car in because the check engine light came on in my Beetle. After I dropped the car off they called me later and said that my locking lug nuts were rusted so they had replaced them with non locking lug nuts because "You don't need those you're in Vermont". I followed up about the check engine light and he said don't worry about that we reset it so it won't come on again. A month later, it came back on again and then it was deja vu all over again with these knuckle heads. My check engine light was on again they diagnosed that it was a malfunctioning warranty part. They said that they could replace the part but that the problem would need to occur again. I drove 5 min. down Shelburne Rd and the light came back on again. They finally replaced the part while giving me attitude the whole time. I had to pull teeth to get a rental. Third time I had my battery replaced and my radio wouldn't turn back on. Work was done at another shop but I was aware that this could happen when replacing a battery. The shop told me that I could call the dealership and they could look the code up for my radio to reset it based off of my vin number. When I asked the service dept this they said this was a difficult task and that I would need to do the following to find this out: Make a service appointment, they would have to take my dash apart, take the radio out, try and find the code and then they would be able to figure out which code was needed. Bull Crap. Rip Off Alert! I called the dealership where I bought my car Northtown Volkswagen in NY (Great Dealership) they gave me the code over the phone. Problem solved. I've lived in 3 states and had my car serviced at 4 different dealerships and this is the ONLY dealership that I've ever had an issue with. CONSUMER YOU HAVE BEEN WARNED! More

We had an issue with getting me the car that I purchased from the port. We waited 10 days and saw no end in site...they called me and gave me a better car for the same price. That was a stand up move in my from the port. We waited 10 days and saw no end in site...they called me and gave me a better car for the same price. That was a stand up move in my move. My hats off to the team to make it happen. My daughter got her car for Christmas, and she is very, very happy...Thanks for your support in making this happen. I would recommend them to anyone looking for a VW / Audi in Vermont... More

My experience with South Burlington VW was the easiest sales experience I have EVER had with any dealership. My salesman Terry Wetmore has the best personality and makes you feel comfortable and at ease. sales experience I have EVER had with any dealership. My salesman Terry Wetmore has the best personality and makes you feel comfortable and at ease. He is a joy and easy to get a hold of and you can ask any question with out feeling like it's a silly one. I would highly recommend VW of South Burlington and Terry Wetmore!!!! More

Our only negative experience with this dealership was being passed off to 2 other sale people before we were finally introduced to our sales person. We had a really great experience with Browne. If it ha being passed off to 2 other sale people before we were finally introduced to our sales person. We had a really great experience with Browne. If it hadn't been for his attitude and personality we probably would have gone elsewhere. Instead of searching elsewhere for a better deal, we decided to do our business in S. Burlington because of him. More

I just purchased a 2011 VW Golf TDI and am very happy with the experience and the customer service I received at Volkswagon South Burlington. I was indecisive and Ken and Chris were very patient and wil with the experience and the customer service I received at Volkswagon South Burlington. I was indecisive and Ken and Chris were very patient and willing to do whatever I needed to feel comfortable with my choice. They worked with me on the price and found the car I decided on. I was also working with two other dealers who both turned me off with their attitudes, tactics and inattention to detail. Ken and Chris were great! More

I wasn't planning on buying a car at this time, but in a very low pressure way, I was made aware of a drop in price of a car I had test driven. The lower price and low pressure atmosphere convinced me to b very low pressure way, I was made aware of a drop in price of a car I had test driven. The lower price and low pressure atmosphere convinced me to buy. I'm very satisfied with my experience at south burlington volkswagen. More

Very good service and I feel that I got a very good price. I took the car on 2 test drives and felt very little pressure to "seal the deal". They did not try to sell me anything I didn't want. They e price. I took the car on 2 test drives and felt very little pressure to "seal the deal". They did not try to sell me anything I didn't want. They explained all of the car features to me. Sales person was very personable. More

The dealership was outstanding. They were straight to the point, helpful and showed me everything about my 2011 Jetta. They were very pleasent and fast. They had the exact car that I had wanted too! I had al point, helpful and showed me everything about my 2011 Jetta. They were very pleasent and fast. They had the exact car that I had wanted too! I had all the help and the information I needed to help me make the best choice for me and my needs due to the employee's wonderful knowledge of what he was doing! More