Volkswagen of Pompano

2014 VW PassatI brought my car to this dealership 2014 VW Passat I brought my car to this dealership because it was having an intermittent starting issue but it wasn’t throwing any codes. I towed my 2014 VW Passat I brought my car to this dealership because it was having an intermittent starting issue but it wasn’t throwing any codes. I towed my car to this specific dealership after it stalled on me because I’ve trusted them with my car since 2014 when I bought it from them. They’ve always been upfront and honest about my cars repairs until this particular time. They kept my vehicle for three days and the service advisor Greg assured me that the service technician Dave Beazer had been there forever and knows VW cars in and out and that the problem was my battery and the vacuum pump which would need to be replaced for 1600 dollars. I gave Greg the green light to go ahead and fix it if that would get me back on the road. After keeping my car for three days and not giving me a loaner I went back to the dealership because I hadn’t heard anything from Greg and he told me that my car was ready and it was being washed. I paid the 1600 dollars and drove my car home once it was ready. 5 minutes from my home my car started shaking and stalled on me. I called the dealership and asked to speak to Greg as soon as it happened and he told me that they were closing in 20 minutes and since it was Saturday they wouldn’t be open until Monday but he wouldn’t be in until Tuesday. On Tuesday morning I took the car back and Greg still didn’t have a loaner to give me for my inconvenience I had to tell him that I didn’t have a way back home and after two and a half hours he finally put me in a rental from enterprise. After 3 days with the rental Greg puts me in a loaner because they were coming out of pocket for the rental and it’s easier on them if I bring the loaner back. After having the loaner for a week and them having my car for two weeks Greg then calls and assures me that the issue was the fuel pump and the fuel pump control module and it’s going to run me 1900 more dollars on top of the 1600 that I spent for them to get it right the first time . I called different 2 VW dealerships and both of them around the same area quoted 700 dollars less with both parts and labor to fix my car with oem parts. I’m extremely disappointed with this dealership, I bought my car from them and I’ve serviced my car with them every year since it was bought from them. I’ve replaced everything with this dealership and for them to treat me how they did and price gouge for their services is beyond absurd. They need to train their technicians to not make assumptions. I could’ve avoided paying 1600 dollars for an issue that I didn’t bring the car in for. I definitely won’t be bringing my car here anymore and I will stop recommending them to all my colleagues and family members that own Volkswagens. I’m more disappointed then upset because I thought I actually found a dealership that I can trust to fix my car without the games. More

The follow up on customer service from William Markus is outstanding, the service department is amazing as well. outstanding, the service department is amazing as well. More

Whatever you do, DO NOT order an ID4 for delivery to this dealer. Michael Stark called me on 12/06/2021 to say the car had arrived we agreed that I would be there 12/11/2021 ( have the sms log ). I opened a dealer. Michael Stark called me on 12/06/2021 to say the car had arrived we agreed that I would be there 12/11/2021 ( have the sms log ). I opened a case up with VW Customer Care because the dealer was adding what looked like allot of fees ( $3000+ ). VW Customer care took days to get back to me and finally let me know on 12/09/2021 that all was in order and to continue with the purchase. The GSM, Armand Cuko, decided to take revenge for having reached out and engaged VW Customer Care to investigate the transaction and sold the car on 12/10. Even Michael Stark didn't seem to know the car had been sold and confirmed in front of myself and Armand Cuko that we had spoken and 12/11/2021 was the agreed meet time. VW Customer Care is ZERO help since the dealer sold the car and I have to now place another order and wait another 6months. Shady dealership with Shady people. More

Extremely happy leasing a car from Volkswagen Pompano Beach, the process was smooth, friendly & honest staff. Bill & Aspi, you are the best team, helpful and thank you for the amazing experience. I reco Beach, the process was smooth, friendly & honest staff. Bill & Aspi, you are the best team, helpful and thank you for the amazing experience. I recommend VW Pompano 100% !!! More

I had the greatest experience at Vista Volkswagen ever ! I traded in my old car and purchase a new Volkswagen Arteon which seemed financially impossible but they made it happen ! Both the Salesman Oliver Pe I traded in my old car and purchase a new Volkswagen Arteon which seemed financially impossible but they made it happen ! Both the Salesman Oliver Perez and Finance Manager Arthur Goldman were EXCELLENT , courteous , efficient and cared about me as a customer really needing their help and expertise . Will absolutely return to Vista Volkswagen for any car needs !! More

I’m so happy bc they are so amazing team! And Marcello the seller tray me good and I have good experience with my new car! the seller tray me good and I have good experience with my new car! More

Marcello Puerta was very attentive. Mike and Arthur gave me a great deal!! Quick also. Was in and out in 2 hours. Thanks to the whole team!!! me a great deal!! Quick also. Was in and out in 2 hours. Thanks to the whole team!!! More

Took my Tiguan for a service. While waiting, I spoke to a salesman named Nilton about a few minor issues. He was so very helpful, even though he knew I wasn't there to purchase. Great customer service Nilton salesman named Nilton about a few minor issues. He was so very helpful, even though he knew I wasn't there to purchase. Great customer service Nilton. More

DO NOT BUY FROM HERE! LEARN FROM MY MISTAKE!!!!After DO NOT BUY FROM HERE! LEARN FROM MY MISTAKE!!!! After calling and confirming I could trade-in my vehicle without my title in hand, I traded in and pu DO NOT BUY FROM HERE! LEARN FROM MY MISTAKE!!!! After calling and confirming I could trade-in my vehicle without my title in hand, I traded in and purchased a vehicle at Vista. They had lost one of the keys, so they ordered a new one. NOW THEY WANT ME TO PAY THE OUT OF STATE FEE FOR THE TITLE ON THE CAR I TRADED IN OR THEY WONT GIVE ME MY KEY!!!!!!!!! They told me they had the key, and when I went in Michael Stark at the dealership he lied to me about not having it until I kept questioning, this is when he told me the GM said he wanted the title issue taken care of before giving me my key. $195 is the amount the fee they want me to pay to pick up my key.....online I see the fee is $85 and the key is $75. Lol as I am writing this I see they are even trying to screw me over more by getting me to pay for everything they did wrong. My wife reached out to VW corporate, I hope they help. More

Perfect spot for you to waste your money and time! If you looking for a place were to take your car to fix something but they just fix half of it! Well, you found it, this is the place!!!! Welcome!! After ge looking for a place were to take your car to fix something but they just fix half of it! Well, you found it, this is the place!!!! Welcome!! After getting an a estimate and paying 2,700 dollars 5 months ago for my car to get fix we still coming back to this place for the same issue, now they say that the issue is something else and that we have to pay I don’t know how much money extra (for something that I got an a estimate for, paid and never got fixed 5 months ago) and if you think talking to the management will help a bit, you are WRONG! Go and ask for Paul the Manager of this terrible place he certainly will do nothing! Nothing like the same work they did to my car. But there is one thing this place can guarantee you 100 % and that is the bad actitud from the employees and the terrible customer service! Avoid this place. More