Volkswagen of Pompano

Typical car dealership if you’re not watching your back they’ll jump on it. 5 hours to buy a car. Sad they’ll jump on it. 5 hours to buy a car. Sad More

It took too long for the process even though we negotiated everything previously my arrival. Also, I was promised to fix a dent in a side but they did not fix it and I wasted my time and almost fai negotiated everything previously my arrival. Also, I was promised to fix a dent in a side but they did not fix it and I wasted my time and almost faith for this. Finally, they agreed to do it in a body shop. Today I was supposed to deliver my vehicle to be fixed and I confirmed previously but, again, nothing was ready. I believe the salesperson must be more prepared and informed of the situation. Sometimes I ask something and the answer is " I don't know" or "That is not me". The vehicle is promised to be inspected but I don't feel that was performed. The wheels need balance and the brakes make noises. More

the worst place to ever go for Volkswagen car maintenance. They take your car in for an Oil change and return the car with body Damage. Two weeks later still waitung for car to be repaired. Calle maintenance. They take your car in for an Oil change and return the car with body Damage. Two weeks later still waitung for car to be repaired. Called and let several messages with managment, but no one ever answered back. Please be Warned, Stay away from this Volkswagen dealership. If it has to be Volkswagen go to another dealership. More

Poor communication, shady salesman, horrible customer service. False reports on cars and what there selling service. False reports on cars and what there selling More

Our sales rep Jesse was really great to work with! Actually the entire staff we interacted with was very professional and made the process seamless. Highly recommend Vista Volkswagen Actually the entire staff we interacted with was very professional and made the process seamless. Highly recommend Vista Volkswagen More

Can I give NO stars instead of one? I set an appointment that was confirmed to test drive 2 cars on Monday 1/16/23 at 9:0 wi0 AM. Ialso supplied them with information about a trade in I set an appointment that was confirmed to test drive 2 cars on Monday 1/16/23 at 9:0 wi0 AM. Ialso supplied them with information about a trade in because they were very interested in my 2016 Mini Clubman for a trade in. Unfortunately, I was about a half hour late to the appointment (thanks I-95 traffic). I forgot the name of the representative that confirmed that the 2 cars (Volkswagen Golf GTI and Volkswagen ID.4) would be ready for us when we arrived, so we just waited in the showroom for help. We spotted the Golf GTI that I was supposed to test drive still in the showroom which I thought was strange. There was NO ONE shopping in the showroom, but it still took 5 minutes to get anyone to help us. Finally an Eastern European gentleman (I use that term loosely) asked if we needed any help. I told him that I had an appointment that we were slightly late for to test drive 2 cars including the Golf GTI. He went to his computer and told me that all he saw was that I was looking to trade in my 2016 Mini Clubman. I told him which cars I wanted to test drive starting with the GTI. He told me that they usually do not let people test drive those showroom cars until they have run credit checks, etc - blah, blah, blah. I am almost 50 years old and I have never heard of that BS - EVER! He asked if I still wanted to test drive an ID.4 in a condescending tone. I told him that I wasn’t willing to do any business there if this was their attitude (with no one even in their showroom at the time). I walked out extremely frustrated at the entire experience. I can’t imagine how pathetic their service would be with a full showroom. I wasted an hour and a half of my time on my day off (Monday) driving from West Pam Beach to Pompano Beach to be treated unprofessionally by a sales person at Vista Volkswagen for just trying to take a test drive that I had an appointment to. Vista Volkswagen will NEVER get a new car sale from my household and has absolutely no chance of buying my 2016 Mini Clubman. This is VERY disappointing for the Vista brand of dealerships as I got great service from Vista Mini when I bought my Mini Clubman new. More

They are shady, deceitful, liars! They sold me a defective volkswagen bc I purchased out of state, using their information and trusting their ethics. BAD IDEA! CAR REPAIR EXCEEDS $200 They sold me a defective volkswagen bc I purchased out of state, using their information and trusting their ethics. BAD IDEA! CAR REPAIR EXCEEDS $2000 AND THEY REFUSE TO PAY TO REPAIR DEFECTIVE COMPUTER!!!! They completely lied, misrepresented and took advantage of a trusting female!!! Typical shady, used car salesmen!!!! STAY AWAY!!!! More

Brought our daughters VW beetle in for a recall. Billed us $211 for diagnosing the recall. Do not Bring your car for service there. Avoid that guy Joseph Kubiak. Also our car was supposed to be read Billed us $211 for diagnosing the recall. Do not Bring your car for service there. Avoid that guy Joseph Kubiak. Also our car was supposed to be ready in one day it took five More

My 1st time coming there I found out that I needed a transmission I had to keep calling cause no one will contact me with any updates about my car my car was in there for over a month When I received my transmission I had to keep calling cause no one will contact me with any updates about my car my car was in there for over a month When I received my car back My battery was drained nothing would work correctly exactly and everything they said proteins around the battery being drained so I brought my car back in for the worst experience of my life with a car dealership So I filled One of these about my 1st experienceAnd I got a nasty phone call from the surface manager About my 1st survey and thenThe service people were really not nice eitherFrom a business perspective this was a really bad way to earn someone's business or keep someone's business this is a place that is supposed to find out what's wrong with the business to help it grow and contacting your customers and customers and speaking bad to them on your voicemail is really not the way to do that I also contacted the GM left him a message my message a few times And delete did not get any phone calls back The worst experience of my life More

Billy,my dealer, handled my lease buyout promptly and professionally.Within 24 hours all paperwork was done Thank you Vista Volkswagon! professionally.Within 24 hours all paperwork was done Thank you Vista Volkswagon! More