Volkswagen of Orland Park - Service Center

exceptional service I've had my Jetta for 10 years now and it runs the same as when I bought it. Sergio has taken very good care of my car and me. He is courteous, knowle I've had my Jetta for 10 years now and it runs the same as when I bought it. Sergio has taken very good care of my car and me. He is courteous, knowledgeable regarding my car and very helpful. Sergio will make sure that my warranty will cover my repairs. Sergio is the reason why I stay with a VW car. If he should ever leave, I would follow him. More

Service Department always does good by me. Hillary took care of me on my most recent visit and, as usual, she was stellar. Repair was costly but she explained everything thoroughly and kept me informed of care of me on my most recent visit and, as usual, she was stellar. Repair was costly but she explained everything thoroughly and kept me informed of the mechanic’s progress. More

I've been going to Volkswagen dealership for years in Orland. And I've always experienced good service. For this last service I came across some difficulties with inconsistencies from some of the employe Orland. And I've always experienced good service. For this last service I came across some difficulties with inconsistencies from some of the employees in the parts department. Chris (the manager in parts dept) was able to ease my irritability when I spoke to him and assured me that what I needed done would be handled expeditiously. He is a great asset to the company and I really appreciate him taking the time out to make me feel special. Thank You! Abby Bezabeh More

Sergio is the reason I bring my car to VW of Orland Park. He provides exceptional customer service and informs me of what is needed and the cost. The entire service staff is always friendly and profe Park. He provides exceptional customer service and informs me of what is needed and the cost. The entire service staff is always friendly and professional. More

Great service, courteous and professional personnel. Work performed was done as a written up. Couldn’t have as car because they were short handed which was disappointing. performed was done as a written up. Couldn’t have as car because they were short handed which was disappointing. More

I came with only 2 problems and left with 3, my car hasn't stopped beeping since I left, this is ridiculous! I will be bringing back and filing a complaint! hasn't stopped beeping since I left, this is ridiculous! I will be bringing back and filing a complaint! More

Superb Thank you Sergio and team for your ongoing support and professionalism. No matter why or when I bring my car into VW of Orland Park, I am assured tha Thank you Sergio and team for your ongoing support and professionalism. No matter why or when I bring my car into VW of Orland Park, I am assured that there is nothing to worry about. Thank you for having a great service team. Nancy Tramutola More

Both Sergio and Natalia make me feel like I am the most important person in the world. Great service by great people. Will certainly buy from you on the future. important person in the world. Great service by great people. Will certainly buy from you on the future. More

For Recall work and Airbag Issue The Covid emergency made It difficult to get through to service to make the actual appointment but that's to be expected as businesses adopt to new pr The Covid emergency made It difficult to get through to service to make the actual appointment but that's to be expected as businesses adopt to new procedures and models for operation. My rep was very professional and helpful. I ended up having to get a rental car since my airbag was taking an unknown amount of time. My only issues is that I never got a call the rest of the day on the status of my car. I had to call the next day to inquire about the status. More

Sergio wrote up my service order I waited in the lounge area for about 75 minutes. I had a cup of coffee and snack. Sergio was polite and efficient. area for about 75 minutes. I had a cup of coffee and snack. Sergio was polite and efficient. More