Volkswagen of Orland Park - Service Center

Oil change/Problem with trunk This is the first time I was not satisfied with the service at Volkswagen. Along with the oil change, I asked them to check the lock on my trunk and This is the first time I was not satisfied with the service at Volkswagen. Along with the oil change, I asked them to check the lock on my trunk and they gave it back to me the same way I brought it in. When I pick up my car, usually someone goes over everything with me, what was done etc. No one was around. I asked the cashier, if they fixed the trunk, she was very sarcastic and said “Well it’s on the list, I guess it’s fixed”. I was disgusted when I left. Hopefully next time it’s better. More

Great Service Team and Dealer Always a positive experience getting an oil change or any work done. Sergio and the rest of the team are always extremely friendly and great to work Always a positive experience getting an oil change or any work done. Sergio and the rest of the team are always extremely friendly and great to work with. I can always rely on them to do a great and reliable job and wouldn't think of taking my car elsewhere. More

Excellent experience at VW of Orland Park. The staff is always professional, friendly and accommodating. I bought my Tiguan at Orland and trust their service department to see that my car is running at a t always professional, friendly and accommodating. I bought my Tiguan at Orland and trust their service department to see that my car is running at a top level and safe for me and my family. Thank You! More

Not very helpful. Was ignored when bringing up a question about a concern with vehicle. Called prior to service and asked for quote and what work was performed at 30k service, when work was comple question about a concern with vehicle. Called prior to service and asked for quote and what work was performed at 30k service, when work was completed bill was a lot higher then quoted More

Dependable & Efficient Never had any problems with appointments,service & personnel.. Sergio is tops as my service advisor (the service techs as well) I trust Sergio to take Never had any problems with appointments,service & personnel.. Sergio is tops as my service advisor (the service techs as well) I trust Sergio to take care of my problems as he has done even since my first time on my original 10,000 mile service. More

Easy in and out.Very friendly do great work.Going back in October for tires Would recommend to family and friends Very pleasant experience overall October for tires Would recommend to family and friends Very pleasant experience overall More

Excellent service!Very friendly staff. My car was Excellent service! Very friendly staff. My car was serviced at the time designated. The waiting area had plenty of room for “social distancing”...an Excellent service! Very friendly staff. My car was serviced at the time designated. The waiting area had plenty of room for “social distancing”...and clean. More

Great Service, Professional Service employee I lost my car key with remote and also needed oil change. Sergio scheduled it so I could get in and out in time to begin my work day at home. He al I lost my car key with remote and also needed oil change. Sergio scheduled it so I could get in and out in time to begin my work day at home. He also arranged to have my key made by parts. More

Hillary is the best in the service department. She’s really caring and will always makes sure the customers voice is heard. She is GREAT! really caring and will always makes sure the customers voice is heard. She is GREAT! More

Solid Sergio explained everything well and was easy to work with. Oil change completed with no issues and the small door rattle was corrected under warranty Sergio explained everything well and was easy to work with. Oil change completed with no issues and the small door rattle was corrected under warranty. Will be bringing my car back for its oil changes and other issues when needed. More