Volkswagen of Orland Park - Service Center

No hassle. Drop car off night before, picked up next day. Works out great. They called to update on the progress. Have never had a problem. Works out great. They called to update on the progress. Have never had a problem. More

Buyer Beware!! I made the mistake of leasing a 2019 VW Tiguan in July of 2019. The vehicle has been leaking water for the past year. (There is a class action suit regarding the leaky Tiguan sunroof) I wa Tiguan in July of 2019. The vehicle has been leaking water for the past year. (There is a class action suit regarding the leaky Tiguan sunroof) I was told back in May of 2020 by Ed Skybinski that the vehicle would likely be eligible for a buyback since they were unable to repair the vehicle. Here we are mid September 2020, and I still don’t have a permanent vehicle. I have been driving loaners and rentals since April while making payments on a vehicle that is not in my possession. While it is clearly apparent that they have not been successful repairing my vehicle, it still has not been replaced. Over the last several months, I have been given the run around from both VW of America and VW of Orland Park. Deadlines have been broken time and time again. I have been promised a resolution date for the buyback several times by the corporation and told more times than I can count that my vehicle has been repaired and will be ready for pick up to no avail. If you have problems with your vehicle, this dealership will not support you. The customer service is nonexistent. I will never purchase another Volkswagen vehicle ! Ugh!! More

I love Volkswagen as a brand. However I have not had the best experience during my last few visits. On 7/3/20 I brought my 2012 Passat in bcs the valance had completely fallen down. I trusted the service te best experience during my last few visits. On 7/3/20 I brought my 2012 Passat in bcs the valance had completely fallen down. I trusted the service team to find out why that happened,AND I trusted them to fix it. After my visit, 2 days later the valance had fallen down again. I went back to Volkswagen on 7/6/20 to have it repaired. I was told that certain parts needed to be replaced, totalling over 550$. Even tho that as expensive to me, I trusted the service department yet again. After several hours of waiting for the repair, I received my vehicle with the new parts. I drove my vehicle less than 24 hours and realized the same conditions that I brought my vehicle into the dealership with,were still there, so I visited Volksqagen again, and spoke to Ed Skebinski. He was attentive and asked the team to lift my vehicle so that we can possibly find out why the valance continued to fall. After his inspection, he determined that there was a specific part missing on my vehicle that kept allowing the valance and bumper to fall. The job would cost approximately 1300$+. My issue was not the cost. My issue was I felt very take. Advantage of. Had my vehicle been properly inspected the first time, I would have known the full extent of what was needed, and not wasted 500$+ replacing a part that would not stay in place due to another issue. That was completely inconsiderate. I feel taken advantage of as a woman, bcs automotive service is predominantly a Male based business, and Vollswagen of Orland Park capitalized off my lack of expertise In automotive services. I am very disappointed. This is the 2nd time I ever experienced this. I miss Brad. He was AKWAYS very informative and kind. More

The part was partially replaced, and was not secured properly nor was it completed. Very disappointed with this dealership’s poor service, up selling, and taking advantage of my vulnerability in the clo properly nor was it completed. Very disappointed with this dealership’s poor service, up selling, and taking advantage of my vulnerability in the closing of my deal. I will never take my car to them to be serviced ever again, and honestly, will never buy Volkswagen again on account of this performance. More

Volkswagen of orland park took care of my issues with my car. They were quick, professional, and courteous. They always treat their customers this way. car. They were quick, professional, and courteous. They always treat their customers this way. More

Horrible never can give you a direct answer when you spend thousands of dollars on your vehicle. Poor service no one knows anything about your vehicle spend thousands of dollars on your vehicle. Poor service no one knows anything about your vehicle More

My low oil light came on and I drove right to them My low oil light came on and I drove right to them without an appointment Great customer service and really appreciated they were able to take me in My low oil light came on and I drove right to them without an appointment Great customer service and really appreciated they were able to take me in same day More

Above & Beyond! My second visit to this dealership for servicing after moving from Rolling Meadows, IL. I have to say they are extremely courteous, friendly, take th My second visit to this dealership for servicing after moving from Rolling Meadows, IL. I have to say they are extremely courteous, friendly, take the time to explain to you what is going on, and go out of their way to make sure you are completely happy with their service. I tried another dealership in Highland Indiana, but quickly came back to Orland Park VW for their superior service and their exceptional honesty and work. Don't hesitate to take your car to them. They truly care about their customers! #Customer4Life More

The Best Service Department I Have Ever Seen!!! I have been in the automotive industry for over 40 years and this is by far the best service department I have ever seen. Thank you Ed and Sergio. I have been in the automotive industry for over 40 years and this is by far the best service department I have ever seen. Thank you Ed and Sergio. You guy's are the best of the best! More

Volkswagen of Orland, You're the Greatest! My Beetle was serviced last week. I had my fuel door replaced and my car perma sealed. As always, Volkswagen of Orland got the job done quickly. Th My Beetle was serviced last week. I had my fuel door replaced and my car perma sealed. As always, Volkswagen of Orland got the job done quickly. The service was great! The employees are always pleasant and professional! Hillary, you are exemplary! Thanks again, Volkswagen! More