Volkswagen of Orland Park - Service Center

Very clean and friendly people We found VW or OP way less chaotic than other dealerships. We are new owners to a pre-owned VW Passat and they are closest to our house, but we also h We found VW or OP way less chaotic than other dealerships. We are new owners to a pre-owned VW Passat and they are closest to our house, but we also had heard from a random person that they loved this dealership and went out of their way to go there specifically. This was our first service done here although we came in and ordered the part the week before. Our car was done sooner than estimated on a Saturday no less. Plus, the waiting area was quite comfortable and stocked with snacks, bottled water and coffees. Our rep was Sergio who was very personable and knowledgeable. So far so good VW! More

Satisfaction This is the only place I could trust my car with, they have very organized staff specially brad from the service team(the best guy that can help you o This is the only place I could trust my car with, they have very organized staff specially brad from the service team(the best guy that can help you out, I would recommend a raise for him for doing a great job for all the times I came in and he helped me out , he definitely showed me what a real customer service looks like) More

Service with a smile Sergio was professional and very helpful. I came in on one of their busiest days with no appointment and they got the service done quickly. This is Sergio was professional and very helpful. I came in on one of their busiest days with no appointment and they got the service done quickly. This is a Great Service Department. More

On time service. They gave a time frame of two hours for the service, and they finished it as promise. They also clean the car inside out to my satisfaction. They gave a time frame of two hours for the service, and they finished it as promise. They also clean the car inside out to my satisfaction. More

Complete Competent Service Service Director Ed Skibinski, runs the best Volkswagen service department in the state of Illinois. I drive thirty six miles one way and I pay sever Service Director Ed Skibinski, runs the best Volkswagen service department in the state of Illinois. I drive thirty six miles one way and I pay several tolls to get my vehicle serviced at this Dealership. More

Just OK The service advisor was very nice, but he transposed the mileage of my car on the intake sheet. I brought the car in for an oil change, headlamp repl The service advisor was very nice, but he transposed the mileage of my car on the intake sheet. I brought the car in for an oil change, headlamp replacement and 120K mile service, but since it was logged in as 112K miles, the maintenance was not performed. I will now need to schedule another appointment. In addition, I have had a problem with condensation in the drivers side headlight cover since Orland Park VW replaced light bulbs last year. I brought the car back to them in 2018 but the problem was never resolved. I believe this was a result of something the dealer did, but there has been no accepting of responsibility. Another disappointment. This is a little thing, but I think they should bring you to the cashier when the car is ready. Customer should not have to wait for the car wash to be completed. My car is a 2012 Jetta and I take very good care of it, making sure to keep up with the maintenance schedule. Each time I bring my car to this dealership, I am left just a little disappointed. I am used to the service I received in the past from Libertyville VW. More

This was my first VW experience. I purchased my first VW this year and it was time for my first oil change. I went on a Saturday, they informed me that there was a recall on the coola I purchased my first VW this year and it was time for my first oil change. I went on a Saturday, they informed me that there was a recall on the coolant bottle so they replaced it, did the oil change AND washed and vacuumed my vehicle. The wait was a little longer than I expected but Overall, 5 stars!!!!! More

I will travel farther for better service I had an engine light come on my VW Beetle. I was told t come in at 8 am. I did not leave until 3.5 hours later. When I left I hear a rattle and I I had an engine light come on my VW Beetle. I was told t come in at 8 am. I did not leave until 3.5 hours later. When I left I hear a rattle and I stopped and opened the hood, to find that they did not close the cover and air vent so it was rattling around! I also found a pry bar in the engine! My contact Sergio was very kind and did his best to assist. but the mechanic was negligent. I will travel to the countryside location for future service. More

Unexpected Disappointment - From appointment to service I called twice before taking my 2019 Beetle in for an oil change. I wanted to make an appointment. Both times I was told I needed no appointment and I called twice before taking my 2019 Beetle in for an oil change. I wanted to make an appointment. Both times I was told I needed no appointment and to just come by. Both times the service department told me there was no such “just come by” situation and was told to make an appointment. After the first time I called to make an appointment. The woman on the phone, I think Lori, refused to make an appointment and I went back in. Instead of leaving, I called from the parking lot and got her on the phone and handed it to the service guy who had not believed I was told what I was. Busy people do not need this kind of mix up once, let alone twice. More

Easy and to the point The service and service people are good. They are understanding and to the point. For this visit, I was asked what I came for and that is exactly what The service and service people are good. They are understanding and to the point. For this visit, I was asked what I came for and that is exactly what they did. They didn’t try to do anything extra. The one thing I dislike about this dealership is the car wash service. I asked them to wash my car and it did come out better than previous times but It is still not at the quality I would like. They don’t completely dry the car so my rims always have water marks after. This time, the bottom side of the car still had dirt so either that part was not dried or washed. Overall, they do an amazing job servicing the car but I wouldn’t recommend a car wash unless they can guarantee to leave it like a show room car. More