Volkswagen of Orland Park - Service Center

I drove my vehicle into the dealership for service due to my temperature light indicating the temp was high. Again, I state I drove my vehicle in which ran perfectly fine other than the indication of the tem my temperature light indicating the temp was high. Again, I state I drove my vehicle in which ran perfectly fine other than the indication of the temp being high. I was told by the service writer it was probably the thermostat or the water-pump. He also said that it could be the thermo sensing switch. The service writer also indicated that more than likely I was going to have all that done, I may as well do the timing belts as well. At that time I was given an estimate around $1300.00 I asked are you sure that's what the problem is and he said they would do a diagnostic and let me know the results. He said this would cost $99 and if I had the work done it would be applied towards the total bill. This all occurred on a Friday evening of Memorial Day weekend. Next the service technician says that since the temp was high, there could be a number of other things wrong as well. I asked how can we be sure. He said he'd go over the car and have answers for me and have the car ready by the next day, Saturday. I'm thinking, really that quickly? A friend drove me home and I awaited their call the next day. The dealership service dept. opens at 7am on Saturday so I called around 9:30am. I spoke with a different service writer who indicated that my car would not be ready and I told him, that's not what I was told yesterday. I got a ride to the dealership to see what was going on. I spoke with the tech working on my car and he indicated he started on the car and pulled the cylinder head off, but didn't get to finish his diagnosis because he had to work on other cars. He said he'd have to put everything back together to do the testing on the cylinder head because the engine needed to be warm to perform the test. The following Tuesday, I was told the cylinder head was bad and I'd need another one and the price for all the work would be $4,600.00. I told them I didn't have that type of money and I'd just pick the car up. This time the service writer tells my all right it's going to be $289 for the diagnosis. I told him that's not what he told me before. We went back and forth and finally he said just come get the car. I arrive to pick up my car and they hand me the service report saying they never drove the car, they never started the car and I should have it towed. In addition to this they parked all the way at the end of the parking lot as far away from the building as possible. I'm thinking where is all this coming from, how are they able to perform the necessary test without driving or starting the car. I go out start the car and it's making terrible sounds and running rough. I got down the street from the dealership and the car stopped. I had the car towed home. I then had the car towed to another dealership and told them of the initial problems and how the car ran after I picked it up from the dealership. They did a diagnosis and opened the engine up and showed me the damage that had been done to the pistons due to a foreign object being placed in the cylinders and when I started the car major damage was done. The service tech said judging by the perfect round size of each mark on the pistons that it seemed like ball bearings were placed in the cylinders. He said when the car was started, the ball bearings were sucked into the cylinders and when the pistons moved up and down, whamo! I immediately contacted the other dealership and they denied sabotaging my engine. I have pictures of the torn apart engine as well as pictures of the pistons. I’ve been in constant contact with VW Orland Park (Service Mgr. Ed and Dealership Owner Joe) with no success of resolving this issue. My car started fine, drove fine when I took it to Orland Park Volkswagen and should have been the same when I got it back if I didn't receive service. This dealership is not fit to work on cars if they take no responsibility for their actions. I would expect more from true professionals. More

I am beyond satisfied with the service I received from this dealership. Absolutely the best service I have encountered in a dealership, and I Highly recommend anyone who is skeptical of the integrity of c this dealership. Absolutely the best service I have encountered in a dealership, and I Highly recommend anyone who is skeptical of the integrity of car service shops to bring their vehicle to Orland Park. Like many people, I have serious reservations about bringing in a vehicle to be fixed. Poor experiences in the past at other service shops and dealerships have left me uneasy, unsatisfied, and occasionally upset. Upon the strong urging of a friend, I brought my VW Passat into Orland Park Volkswagen. It did not take long to realize that this service department was unlike any I have ever been to before. The employees were very friendly, knowledgeable, and most important to me, they were honest. The service manager, Ed, went out of his way to make sure I understood the issues my Passat was having and how his team will resolve them. He was genuinely concerned with my car and my satisfaction with the service. I could not be happier with the experience and I will only use Orland Park for any issues my car encounters in the future. More