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Volkswagen of Orland Park - Service Center
Orland Park, IL
264 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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264 Reviews of Volkswagen of Orland Park - Service Center
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September 19, 2019
Fast service Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an ho Great customer service. fast service. I took my vehicle in for service and they quickly diagnosed the problem. I was out of there in less than an hour. Will definitely return and recommend. More
by dnaunit
Verified CustomerEmployees Worked With
Sergio Villagomez
September 19, 2019
DANIEL P The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in an The service manager Ed Skibinski is awesome and so is his whole team. They always treat my family great and give us great pricing , Plus we get in and out very fast. If we ever need a Vehicle for the day they always take care of us. I highly suggest going there if you ever need car service. More
by DPOLZ
Employees Worked With
Ed Skibinski, Sergio Villagomez, Jim Everette
April 12, 2018
No more VW. Warranty service on a Jetta with less than 50,000 miles because the engine had metal in one of the cylinders. 49,500 (approx.) The car was brought in Warranty service on a Jetta with less than 50,000 miles because the engine had metal in one of the cylinders. 49,500 (approx.) The car was brought in for 50K service. One week later and my engine was shot. Replaced sensors and sent me on my way just to have to turn around an hour later and come back. Asking what the problem was they couldn't answer because they " got rid of the old engine" and replaced it with an engine that they sold on their website marked for a Passat. Customer support was no help as all they wanted from the dealer was diagnostics (not that VW would ever falsify that!!) no matter what it reads we know the car doesn't run right, sound right, or drive right!! More
by MIKE1317
Employees Worked With
Ed Skibinski, Bruce Phillips, Jim Everette
September 05, 2017
Do not buy and extended warranty from Volkswagen Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended w Had an extended warranty from Volkswagen for 90K miles. I needed a new engine according to service department - until they found out I had extended warranty. Warranty company would only pay for top half of engine replacement. 2 weeks later the car started on fire and completely destroyed. Warranty company never paid!!!!! More
by kim123
Employees Worked With
Jim Everette
November 09, 2016
Excellent Service The service department does an excellent job in being attentive your needs and explaining all options for your cars optimal performance. They are pro The service department does an excellent job in being attentive your needs and explaining all options for your cars optimal performance. They are professional and knowledgeable. Great job! More
by kmiller1959
Employees Worked With
Ed Skibinski, Jim Everette
October 21, 2016
The manager made a house call to replace a dead battery. No loaner was available that day so Ed Skibinski went the extra mile this time and provided at home battery installation. Pure awesome! Thank you. No loaner was available that day so Ed Skibinski went the extra mile this time and provided at home battery installation. Pure awesome! Thank you. More
by marko320
Employees Worked With
Ed Skibinski
May 11, 2016
Parts Department has awesome customer service I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is t I was looking for some touch up paint for my wife's 2015 VW beetle and the nicest gentlemen there handed me the paint on the house. Wow! How nice is that! Just made my day!!! More
by 2015vwbeetle
Employees Worked With
Parts department
October 06, 2015
No help no call no customer relations. My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has be My daughter has the misfortune of owning a terribly flawed Volkwagon Routon mini van manufactured by Chrysler and sold by Volkswagon. This van has been subject to numerous recalls on the Chrysler side but Volkswagon has been slow to do anything to rescue the tens of thousand people that own this lemon. My daughters Routon refused to start numerous times leaving her stranded with three young children. One child is 7 months old another 5 years old and another 6 years old. The 6 year old child is special needs having been born with Spina Bifida, Downs Syndrome and a clubbed foot. This has financially drained my daughter who now can't work because of the care this child requires. The van finally was dead in the driveway and had to be towed to Volkswagon of Orland Park. My daughter already researched the problem and found that theses vans were equipped with a faulty brain computer module called a TIMPM MODULE. Two days later the van was diagnosed with that problem. My daughter was quoted $1200 to do the job. Do to snafus in the dealers end, not getting the needed parts it too 6 days to complete the service. The service department called my daughter and told her the cost was $1365.00 it was over the estimate. My daughter was never notified as to the increased cost. I called the service manager Ed to get an explanation and to attempt to get the costs lowered. I explained my daughters situation financially and told him about the major recall that Chrysler did on all the same vans under their name. He said he knew the part was severely flawed and he said he heard Volkswagon was eventually going to issue a recall. I asked that in the mean time could he reduce the price. I explained my daughters situation while he listened seeming sympathetic. He told me he would look at the bill and try to reduce the costs to help her. He said he would call me back. Hours later no phone call. My daughter proceeded to pick up her van and was charged the inflated price of $1365. Parts not ordered correctly inept service department and untrained employees that did not know how to drive brought the van out to her, made this a very costly nightmare. This is something that Volkswagon should be responsible for, not the thousands of poor owners that suffer financially because of this lemon of a vechicle. No call back not even a courtesy call to tell me he couldn't reduce the price is an insult to me and my daughter. Don't ever by a Volkswagon from this dealer and above all don't ever get it serviced their if you have the misfortune of owning a flawed lemon Volkwagon Routon. No help no call no heart. More
by rogerd8235
Employees Worked With
Ed Skibinski
April 15, 2015
THIS SERVICE DEPARTMENT WILL STEAL FROM YOU!!! First off, my brand new vehicle that I bought from VW of Orland has been in the shop 10 times since new and only has 33 k miles on it. My most rece First off, my brand new vehicle that I bought from VW of Orland has been in the shop 10 times since new and only has 33 k miles on it. My most recent interaction with the service department was regarding a grinding noise from the front of the vehicle. Dropped the vehicle off to have it checked and got a call back from the service writer saying that both of my rear wheels are bent. I told them that this was hard to believe and wanted to see it for myself. When I arrived, it so happened that the owner and the service director was there. I told them of my concern and we put the vehicle on a lift with one of the techs. Low and behold...the rims were not bent Hence they attempted to screw me out of 500 to "bend them back". I also was told that my vehicle was out of alignment and that my tires were abnormally worn. When I asked why, the tech said that "cars with 4 wheel independent suspensions will settle and go out of alignment even if you don't hit anything" And that "German cars are expensive to maintain". Both of which I find to be something that no one in their right mind would sign up for if even true at all. So I called a few tire shops and suspension shops and they all said that a vehicle with this low of mileage should not have an alignment problem this early on unless there was a significant impact. I've never hit anything with this vehicle. Lastly I found out on this trip that every 40k miles, I will have to spend between 1500 and 2000 just to maintain the vehicle as this has the DSG transmission along with the other items they try to get you for (spark plugs, filters of all sorts, computer scan???, oil change, transmission service, etc). After all of this, I had a long talk with the owner of the dealership who sits on some board for VW. He said that the VW service interval for tire rotations is flawed and that it should be done more frequently than 10k miles and probably attributed to the tire wear issue and ruined my tires. My next step was VW corporate who essentially turned their back on me. They sided with the dealer and supported their decision and did not even address the fact that the service department tried to steal from me. This is the face / representative of VW and they support stealing from their customers?????. Bad business all the way around. This is the kind of experience that can destroy a brand. BUYER BEWARE!!! DO NOT BUY THESE GARBAGE VEHICLES FROM AN UNSCRUPULOUS COMPANY...BOTH VW AND VW OF ORLAND PARK!!!! I will tell everyone I know or meet about this terrible experience and that VW does not care about their customers. More
by snowsrfr11
Employees Worked With
Ed Skibinski
February 13, 2015
Great service department They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. They gave professional, courteous, quick service. I will never hesitate to bring my car here. They did the work as promised at a fair price. More
by vineyards4
Employees Worked With
Ed Skibinski
