Volkswagen of Orland Park - Service Center

In my 28 years or purchasing cars in dealing with dealers this by far is the worst unprofessional unreliable and resourceful dealership I’ve ever dealt with my car was serviced for head gasket repair. It too this by far is the worst unprofessional unreliable and resourceful dealership I’ve ever dealt with my car was serviced for head gasket repair. It took five days longer than promised. No loan was available. My car was returned with driver seat, plastic crack Someone else had programmed their cell phone to my radio. I will never return to this dealership again I almost do not wanna buy another Volkswagen ever again. More

Good customer service. Waji is very accommodating! Will recommend this dealer and even parts and service department is excellent. Waji and Gerardo the best!!! Waji is very accommodating! Will recommend this dealer and even parts and service department is excellent. Waji and Gerardo the best!!! More

The car. Dropped off at 7:15am , 15 mins prior to scheduled 7:30am appointment. Geraldo confirmed pick at 3pm would work. Called at 2:45pm to confirm 3pm stil Dropped off at 7:15am , 15 mins prior to scheduled 7:30am appointment. Geraldo confirmed pick at 3pm would work. Called at 2:45pm to confirm 3pm still worked and it was just being looked at. My daughter arrived at 330pm to find oil on her drivers seat, a techs phone connected to her radio and mirrors/seat moved. The appointment was to check the speakers and stereo frequency not to do anything else. Frustrated with lack of follow up on appointment status and condition of car upon pick up. Also felt stereo found was not taken serious. More

They were fast and always kept in touch with me to let me know what was going on . They were all very nice and helpful . know what was going on . They were all very nice and helpful . More

Came in for my rear view mirror be fixed. I have warranty and was told that I need a whole new mirror which it’s hard to believe. Cost to me about $600. I don’t even think a mechanic looked a I have warranty and was told that I need a whole new mirror which it’s hard to believe. Cost to me about $600. I don’t even think a mechanic looked at it. I believe the service rep looked at it and told me it can’t be fixed. Very disappointed in this Volkswagen dealer More

Although I was not happy about having a recall on my vehicle, the service department was professional, courteous, & completed the task in the time frame promised. vehicle, the service department was professional, courteous, & completed the task in the time frame promised. More

A guy named John kukla helped service my car. He was great ! Great communication, kept me updated and answered every question when I called. I really appreciated that He was great ! Great communication, kept me updated and answered every question when I called. I really appreciated that More

While the repair was fone in a reasonable time, it took an hour for my car to go through the complimentary car wash. This was an exterior wash only. I didn't ask for tge wash and it added an extra hour to an hour for my car to go through the complimentary car wash. This was an exterior wash only. I didn't ask for tge wash and it added an extra hour to my time at the dealership. More

Brought a vehicle in for first service, and Kelly was fantastic. He explained everything that would be done, answered all my questions, and gave me a realistic estimate of when the work would be complete fantastic. He explained everything that would be done, answered all my questions, and gave me a realistic estimate of when the work would be complete. The waiting area was clean, quiet, and I was able to work while I waited. A great overall experience. More

service was great and the team is always wonderful. Keeping me updated the whole time. Keeping me updated the whole time. More