Volkswagen of Orland Park - Service Center

Great service I bought my car a couple years ago from this dealership. I had a service engine soon light come on and decided to take it in for a diagnostic test. Th I bought my car a couple years ago from this dealership. I had a service engine soon light come on and decided to take it in for a diagnostic test. The service writer told me I have a warranty even though the car is used, no deductible because I bought it from them and a rental car covered for the length of the repair. It was nice to have such great service. My car was returned to be running like new again. More

Excellent Customer Service and Helpful! Very helpful and thorough with the service of my vehicle. Customer service was superb and would definitely recommend to family and friends. Had my veh Very helpful and thorough with the service of my vehicle. Customer service was superb and would definitely recommend to family and friends. Had my vehicle completed and ready for me when I arrived to pick it up. More

good visit. sergio is always nice to deal with. adviser took the time to answer all my questions. very friendly/ made me feel like a valued customer. I felt like he cared about me. adviser took the time to answer all my questions. very friendly/ made me feel like a valued customer. I felt like he cared about me. More

Poor service took a long time price was high for the service Quality of the service was poor I inspect the oil change it looks dull 30 oil I had a question if they changed it the service people took me back to t Quality of the service was poor I inspect the oil change it looks dull 30 oil I had a question if they changed it the service people took me back to the mechanic I ask him More

Very fast and friendly service! It took only a quick check under the hood to resolve the recall in question. We were offered a car wash as well just for coming in. Very friendly, ver It took only a quick check under the hood to resolve the recall in question. We were offered a car wash as well just for coming in. Very friendly, very fast service. But never felt like we were being rushed out. We would highly recommend the service department at Volkswagen of Orland Park More

Great customer service I went in for recall service and the experience was wonderful. Greeted by a smiling face. Taken care of by a caring man and was done earlier than expe I went in for recall service and the experience was wonderful. Greeted by a smiling face. Taken care of by a caring man and was done earlier than expected. I am one satisfied customer!! More

Waiting My service advisor took to long to get my simple oil change ticket ready I was there for 1 1/5 hours waiting over 45 minutes seeing my car was ready My service advisor took to long to get my simple oil change ticket ready I was there for 1 1/5 hours waiting over 45 minutes seeing my car was ready More

Customer’s Only If you are not a customer or future customer than you don’t matter. I took my car that I purchased from them for a recall. Mind you, this is my daily If you are not a customer or future customer than you don’t matter. I took my car that I purchased from them for a recall. Mind you, this is my daily vehicle. I dropped it off the day before the appointment. The appointment was for a Saturday at 8am. I thought if I dropped it off than, they would work on it ASAP. I got my vehicle around 5pm that day. An hour after the service department was closed. They couldn’t give me a straight answer on why it took so long for my car to be taking care of. It was an approximate one hour of labor. One of the service people that stayed until I got there told me that he couldn’t do nothing about it to make up for the awful care of my appointment because I wasn’t a customer. I don’t like giving negative reviews but, this one I just couldn’t ignore. More

Best Dealer, Best Personnel, Best Service My car was due for a part replacement, so I came in for an oil change as well. Everything was completed to my extreme satisfaction. I can't say enou My car was due for a part replacement, so I came in for an oil change as well. Everything was completed to my extreme satisfaction. I can't say enough about how well the work that was done and how well I was treated. More

Ed and Sergio are Awesome ! Always polite and professional and they make every effort to accommodate my needs ! I have utilized your Sevice Dept for my Passat for a few years now Always polite and professional and they make every effort to accommodate my needs ! I have utilized your Sevice Dept for my Passat for a few years now and every experience has been very satisfying ! More