Volkswagen of Orland Park - Service Center

Always a great experience. Great customer service. First time Volkswagen owner and this dealership has made the experience great. Will definitely refer to everyone I know looking for a car. time Volkswagen owner and this dealership has made the experience great. Will definitely refer to everyone I know looking for a car. More

Overall experience was positive. However, in addition to 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, service would not replace. I’m confident I will need to return in the near future to get it fixed and I hope it doesn’t leave me stranded. I understand most people don’t know what they’re talking about when it comes to cars, but many people do. Ignoring my concern, especially over an easy fix that is well documented on the internet for my Atlas model, just turns me off to the brand. This is a 2 year old car with 30k on it that cost me almost $40k. It’s under warranty for another 4 years and 42k miles. In combination with VWs reduction in their warranty from 6 years to 4, I’m losing confidence in the brand. Service reps need to be given the freedom to listen to informed customers and make a decision to replace even if the tech says everything is fine. More

Waited 1hr 15 minutes for oil change. Did not have me in system for my appointment No car wash. Didn't know my maintenance warranty. system for my appointment No car wash. Didn't know my maintenance warranty. More

Service writer answered the phone and greeted me on the same day in the writing area. Problem fixed. Car was not washed. Everything O.K. same day in the writing area. Problem fixed. Car was not washed. Everything O.K. More

Great Service & People The service advisor and employee's at VW have been pleasant and helpful every time I've been there. They are always informative and honest. The waiti The service advisor and employee's at VW have been pleasant and helpful every time I've been there. They are always informative and honest. The waiting room is comfortable and very clean. A pleasant experience all the way around. Great Job Guys!!!! More

Worst service I’ve ever received from a dealership. Paid $150 for a diagnosis that said I needed a new transmission. Warranty company came and said I don’t need a new trans at all. I need new wiring. Volksw $150 for a diagnosis that said I needed a new transmission. Warranty company came and said I don’t need a new trans at all. I need new wiring. Volkswagen of Orland Park never game me an accurate diagnosis so I am out $150 and still don’t know exactly what’s wrong and how to go about fixing it. VW of Orland Park does not try and help their customers. Their main goal is to up sale at ALL TIMES. More

I was very pleased with my service. My service advisor found a coupon for my brake work. They are always friendly and courteous at this dealership found a coupon for my brake work. They are always friendly and courteous at this dealership More

Very pleased with the service. Estimated time was accurate. Costs were transparent. Happy with the friendly environment and helpful staff. Reassured me that I had made the correct choice regarding accurate. Costs were transparent. Happy with the friendly environment and helpful staff. Reassured me that I had made the correct choice regarding dealership when i bought my vw More

I wanted to get all of the work done on my vehicle in one day, however, they have made me return two times, very disappointed. day, however, they have made me return two times, very disappointed. More