Volkswagen of Orland Park - Service Center

While the repair was fone in a reasonable time, it took an hour for my car to go through the complimentary car wash. This was an exterior wash only. I didn't ask for tge wash and it added an extra hour to an hour for my car to go through the complimentary car wash. This was an exterior wash only. I didn't ask for tge wash and it added an extra hour to my time at the dealership. More

Brought a vehicle in for first service, and Kelly was fantastic. He explained everything that would be done, answered all my questions, and gave me a realistic estimate of when the work would be complete fantastic. He explained everything that would be done, answered all my questions, and gave me a realistic estimate of when the work would be complete. The waiting area was clean, quiet, and I was able to work while I waited. A great overall experience. More

service was great and the team is always wonderful. Keeping me updated the whole time. Keeping me updated the whole time. More

I purchased my 2024 in September. I have had problems with losing the connection for Apple Car Play. I brought it back to the dealer and they find nothing wrong. I am dissatisfied I have had problems with losing the connection for Apple Car Play. I brought it back to the dealer and they find nothing wrong. I am dissatisfied that I paid for a feature on my car and it does not work perfectly. More

Just an oil change for my 2007 Rabbit. I was a little surprised when Kelly told me that it would likely take 2 hours for the work (maybe as much as 3). I had an appointment for the work I was a little surprised when Kelly told me that it would likely take 2 hours for the work (maybe as much as 3). I had an appointment for the work and in mind thought about 1 hour. The actual time was about 1 1/2 hours so better than they estimated. Kelly also did a good job explaining additional recommendations for needed repairs. I waited in the nice waiting area and also looked at some of the new vehicles on display. More

Excellent customer service every time I make an appointment for my vehicle. The service team is the BEST! Always fast and friendly service. I also appreciate the complimentary car washes. Thank y appointment for my vehicle. The service team is the BEST! Always fast and friendly service. I also appreciate the complimentary car washes. Thank you VW of Orland Park, Il. More

Dropping off and picking up my car from service department was quick and easy. Uvaldo (service advisor) called me to notify vehicle was ready. Great experience overall department was quick and easy. Uvaldo (service advisor) called me to notify vehicle was ready. Great experience overall More

I had an issue with my 23 atlas. They recognized it to be a warranty issue and took care of it without any charge to me. The customer service rep was great from start to finish and t They recognized it to be a warranty issue and took care of it without any charge to me. The customer service rep was great from start to finish and they offer shuttle service if you live nearby. I appreciate their service. More

Punctual and accurate they are welcome, good service and maintenance for you car with expert people maintenance for you car with expert people More

Orland can’t come close to how nice the Countryside service area is. Orland was loud between the music from the dealer and the tv for the service. It’s all connected in one big room. Countryside has sn service area is. Orland was loud between the music from the dealer and the tv for the service. It’s all connected in one big room. Countryside has snacks, drinks, a nice big separate waiting room. The service man helping me at Orland though was extremely nice and professional. More