Volkswagen of Orland Park

Review The dealership was great but the car I purchased had major damage to the roof. Now I’m extremely worried about the repair and how it will hold up over The dealership was great but the car I purchased had major damage to the roof. Now I’m extremely worried about the repair and how it will hold up over time. More

Recall They answer the phone immediately and gave and appointment right away. They opened exactly at 8:00 am and took my car. They said it will take one hou They answer the phone immediately and gave and appointment right away. They opened exactly at 8:00 am and took my car. They said it will take one hour and that was very accurate. Very good service, congratulations! More

Excessive wait time for an oil change WITH an appointment. Unfortunately I am placing a negative remark to my experience this recent time with your service department. I had made an oil change appointment for Unfortunately I am placing a negative remark to my experience this recent time with your service department. I had made an oil change appointment for 12/23 and was serviced 2.5 hrs later. Unacceptable. I also was promised the $10.00 coupon from the service representative and at the cashier it was provided. This then caused an additional delay because the cashier had to verify again and reprint my bill. More

Good service and nice facilities Very happy with the service and nice facilities to wait for auto and view new models. Keep up the good work. I'll be back for our Jetta's 30,000 miles Very happy with the service and nice facilities to wait for auto and view new models. Keep up the good work. I'll be back for our Jetta's 30,000 miles service. More

Service Thank you...always a great experience....my Jetta with 150,000 miles best dependable car I ever owned...thanks for the service & quality with my car.. Thank you...always a great experience....my Jetta with 150,000 miles best dependable car I ever owned...thanks for the service & quality with my car... More

New car purchase and trade in Rick and Natalia were great! We received a more than fair trade in value and an excellent price on a new Atlas. Would definitely send all my friends Rick and Natalia were great! We received a more than fair trade in value and an excellent price on a new Atlas. Would definitely send all my friends and family to them! More

Service Great service! Hillary greeted me . She was friendly and personable!!! I usually work with Brad; I arrived before he did. He came up to wait Great service! Hillary greeted me . She was friendly and personable!!! I usually work with Brad; I arrived before he did. He came up to waiting area to explain what was going on with my car. He is knowledgeable and treats me with respect. He is an asset to VW!!! Always a pleasure to work with him. More

Quality Service My service rep really took care of my needs. He was aware of my needs and made sure I was satisfied with the work that was performed on my vehicle. My service rep really took care of my needs. He was aware of my needs and made sure I was satisfied with the work that was performed on my vehicle. More

Great customer service I went in for an oil change and I was treated very well from the moment i arrived to when I left. My service was quick and very professional. I will b I went in for an oil change and I was treated very well from the moment i arrived to when I left. My service was quick and very professional. I will be coming back again. Thank you to the employees of V W of Orland Park. More

I was confident in the service before I arrived. Because I have been to Volkswagen of Orland Park before, I was confident in the service I would receive, before I arrived. My service representative, Because I have been to Volkswagen of Orland Park before, I was confident in the service I would receive, before I arrived. My service representative, Sergio Villagomez, was thorough in his inspection points. He listened carefully to the problems I was describing and didn't disregard my requests. Sergio also found coupons and discounts to help me out financially. The total cost was accurate to what he initially proposed. My Volkswagen is going on 6 years and nearing 60,000 miles. However, I am comfortable in the pro-active service programs at Volkswagen of Orland Park. I am also confident my car will continue to be in top working condition because of the expert service provided. More