Volkswagen of Orland Park

Good Service!! The staff (Eddie and Cameron) at Volkswagen of Orland Park are OUTSTANDING!!! They were upfront and honest. I will definitely purchase from them again The staff (Eddie and Cameron) at Volkswagen of Orland Park are OUTSTANDING!!! They were upfront and honest. I will definitely purchase from them again. Thanks. More

Overall experience was positive. However, in addition to 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, 30k service, coolant level has been dropping. Despite me literally witnessing it spilling over and coolant being present on the lip of the reservoir, service would not replace. I’m confident I will need to return in the near future to get it fixed and I hope it doesn’t leave me stranded. I understand most people don’t know what they’re talking about when it comes to cars, but many people do. Ignoring my concern, especially over an easy fix that is well documented on the internet for my Atlas model, just turns me off to the brand. This is a 2 year old car with 30k on it that cost me almost $40k. It’s under warranty for another 4 years and 42k miles. In combination with VWs reduction in their warranty from 6 years to 4, I’m losing confidence in the brand. Service reps need to be given the freedom to listen to informed customers and make a decision to replace even if the tech says everything is fine. More

We had a great experience purchasing our new Volkswagen atlas. The staff is very friendly and knowledgeable about their inventory. We personally dealt with Josh as a salesman. We would definitely recommend atlas. The staff is very friendly and knowledgeable about their inventory. We personally dealt with Josh as a salesman. We would definitely recommend going to him if you are in the market. The manager was great too! Thanks everybody. More

Excellent place to purchase a car, Joshua Morales and Eddie Bilo are best team. From start to finish these guys are very knowledgeable and fast to get you into your new purchase with great financing opti Eddie Bilo are best team. From start to finish these guys are very knowledgeable and fast to get you into your new purchase with great financing options. More

Waited 1hr 15 minutes for oil change. Did not have me in system for my appointment No car wash. Didn't know my maintenance warranty. system for my appointment No car wash. Didn't know my maintenance warranty. More

Service writer answered the phone and greeted me on the same day in the writing area. Problem fixed. Car was not washed. Everything O.K. same day in the writing area. Problem fixed. Car was not washed. Everything O.K. More

Great Service & People The service advisor and employee's at VW have been pleasant and helpful every time I've been there. They are always informative and honest. The waiti The service advisor and employee's at VW have been pleasant and helpful every time I've been there. They are always informative and honest. The waiting room is comfortable and very clean. A pleasant experience all the way around. Great Job Guys!!!! More

Worst service I’ve ever received from a dealership. Paid $150 for a diagnosis that said I needed a new transmission. Warranty company came and said I don’t need a new trans at all. I need new wiring. Volksw $150 for a diagnosis that said I needed a new transmission. Warranty company came and said I don’t need a new trans at all. I need new wiring. Volkswagen of Orland Park never game me an accurate diagnosis so I am out $150 and still don’t know exactly what’s wrong and how to go about fixing it. VW of Orland Park does not try and help their customers. Their main goal is to up sale at ALL TIMES. More

I was very pleased with my service. My service advisor found a coupon for my brake work. They are always friendly and courteous at this dealership found a coupon for my brake work. They are always friendly and courteous at this dealership More