Volkswagen of Orland Park

Took my family car without a appointment they took car in worked on it until it was fix these guys in your service center are the best I will be a customer thanks again worked on it until it was fix these guys in your service center are the best I will be a customer thanks again More

I recently purchased a Tiguan from this location on 2-25-2020. Robert was my salesman which he did a good job but Matt sealed the deal and was excellent throughout the transaction. The only issues I ha 2-25-2020. Robert was my salesman which he did a good job but Matt sealed the deal and was excellent throughout the transaction. The only issues I have was the presentation of my vehicle and the process of finalizing the transaction. I already had my own financing and explained I would come back the next day with the check. It still took me 3 hours to sign papers and leave the dealership. In the 3 hours of waiting I assumed the dealership would transfer the plates onto my new car and clean the car inside and out. I saw customers look over their cars inside before driving off the lot but my car was sitting outside in the dark/cold. (It was about 9:30 after I finalized everything) Once home I was able to see there’s still plastic on the inside and outside of my car. The front windshield still had glue from the Window Sticker and my vehicle was not washed. I referred my father to this location to purchase a Tiguan the following day. His car also had plastic all over the vehicle and his vehicle wasn’t brought inside for him to inspect either. The Bay was empty in both instances, so I’m not sure why we did not receive White Glove service. I understand I can remove the plastic myself but when purchasing a vehicle you should be able to enjoy your purchase without having to removing plastic and cleaning windshields to fully enjoy your purchase. My favorite part of this transaction was asking about a referral bonus because my father purchased the next day. The business manager told me “this location doesn’t participant in referral bonus. We already took a loss on your transaction (I had negative equity on my previous car and they paid it off in full) so getting referrals and potentially taking another loss isn’t beneficial for us”. After that comment I was shocked and debating if this would be the dealer I would select with coming back for maintenance. I understand them paying off my car wasn’t beneficial for them but as a customer that’s not something I wanted to hear. I can’t say this would be the dealer I would recommend but I can say Matt was excellent and I’m happy with my Tiguan. More

Pleasant Experience, fast service Very fast oil change yesterday. Had a very pleasant experience with Hillary in the Service Department at VW Orland Park. I always request Nick K. as Very fast oil change yesterday. Had a very pleasant experience with Hillary in the Service Department at VW Orland Park. I always request Nick K. as my mechanic , if he is available. I can trust that Nick will always do an excellent job on my Jetta; More

Sergio Villagomez was awesome! His customer service exceeded my expectations. One day he called to update me and I completely forgot my car was even in the shop. exceeded my expectations. One day he called to update me and I completely forgot my car was even in the shop. More

Orland VW Service Is Great I’ve owned a number of VWs, eventually switched to Audi’s and now I’m back to VW. I’ve had all of the serviced at the dealerships. And I can say after I’ve owned a number of VWs, eventually switched to Audi’s and now I’m back to VW. I’ve had all of the serviced at the dealerships. And I can say after my 10-20-30K Service, VW Service is just as good as Audi Service. I am very happy with my service at Orland VW! More

I’m not sure of Hillary’s last name from the service department, but she was awesome. Has an excellent personality and was knowledgeable of the situation my was having due to her past GEneral Motor expe department, but she was awesome. Has an excellent personality and was knowledgeable of the situation my was having due to her past GEneral Motor experience. Very delightful over the phone. I wished I had her for my sales person than the person I was stuck with. More

My sales person needs more training. Has not resolved a small request we agreed to when I purchased my vehicle and refuse to follow up or call me. I’ve called him 3X and came in person to rectify the situa small request we agreed to when I purchased my vehicle and refuse to follow up or call me. I’ve called him 3X and came in person to rectify the situation, but still I wait due to his excuses. The GM was no help either. I spoke with him in person and the issue still persists. More

Extremely happy with this dealership. Friendly and courteous. Excellent work on cars. Gave me a ride home while my car was being repaired. Service was completed based on timeline I was given courteous. Excellent work on cars. Gave me a ride home while my car was being repaired. Service was completed based on timeline I was given More

Helpful polite knowledgeable staff greeted me upon arrival. Quickly explained the problem and applied the solution. The waiting area was well supplied in condiments and was extremely clean and ti arrival. Quickly explained the problem and applied the solution. The waiting area was well supplied in condiments and was extremely clean and tidy. More

Great experience very Professional and honest. Great hospitality, nice facility. Excellent communication from all departments keeping you update on what’s going on. Thank you for all your help.Kevin was hospitality, nice facility. Excellent communication from all departments keeping you update on what’s going on. Thank you for all your help.Kevin was a rock star. More