Volkswagen of Ocala - Service Center

I appreciate their efficiency and friendliness. Everything is explained in an understandable way that helps to make logical decisions. Everything is explained in an understandable way that helps to make logical decisions. More

Great experience Shawn was a pleasure to work with. Would do business with again and recommend. Would do business with again and recommend. More

Danny is consistently the best. Fantastic and sincere customer service! Thank you very much, Danny. Fantastic and sincere customer service! Thank you very much, Danny. More

Eating in a customers car and leaving wrapper and seeds in car no video oil change either in car no video oil change either More

I have had my Volkswagen serviced at this dealership many times and have always been pleased with the service advisor and the work. times and have always been pleased with the service advisor and the work. More

Everything was great except I think 3 hrs is a bit long. (With appointment) for an oil change. (With appointment) for an oil change. More

One of the best dealerships in the US! No matter where I travel, I can call them and feel comfortable that they have my back! Vw Ocala is the new service standard!🤗 No matter where I travel, I can call them and feel comfortable that they have my back! Vw Ocala is the new service standard!🤗 More

Sales floor was clean with friendly, knowledgeable staff around. They got my car in timely (with appointment)! And we're very clear on repairs needed, explaining the why's and how's. They had my car back in around. They got my car in timely (with appointment)! And we're very clear on repairs needed, explaining the why's and how's. They had my car back in order in a few hours. Never had any bad experiences to date here. More

They rescheduled my appt three times. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. More

I normally interact with Danny or Heather. They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volksw They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volkswagen Atlas Cross Sport. I have a 2020 and bought it in July 2020. I have had it in the service center 4 times in the last 1 1/2 years. 2 recalls, a problem with the steering and a problem with the air conditioner. I am losing faith with the quality of the Atlas. I love the style and size and looks of the vehicle, but am concerned about what problems I might encounter a few years down the road, when I have had this many issues in the 1st year and a half. The last time I was in I spoke with the service manager Michael and he went out of his way to fix a frustrating situation. He even had the car delivered to my home to save me another 45 minute drive each way the the dealer. I appreciate the staff, just not my experience so far with Volkswagen. More