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Volkswagen of Ocala - Service Center

Ocala, FL

4.6
686 Reviews

686 Reviews of Volkswagen of Ocala - Service Center

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June 17, 2022

Poor customer service in service dept. Car came back after work in terrible condition. Very disappointed. More

by kaschneider
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Caleb Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Volkswagen of Ocala responded

We apologize for your experience, please reach out to the Service Manager and explain what went wrong so we can correct it.

June 17, 2022

Always a great experience having my car serviced here. Exceptional vehicle and customer service every time. More

by sjdudeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

June 17, 2022

Danny Schlenker is the best & the reason I come to VW of Ocala since 2009 More

by jrfasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Volkswagen of Ocala responded

Thank you and we are glad that Danny has made your experience here the best.

June 16, 2022

Always ready to help me with all my needs. Danny is the best. He has been my service manager for 13 years. I always trust his word that whatever is needed to keep the car in tip top shape is r More

by HFINIZIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Volkswagen of Ocala responded

Thank you for such an awesome 5 star review!

June 16, 2022

Danny always takes care of me and makes sure everything is taken care of. He is the only adviser that I use. More

by froggybutt88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Volkswagen of Ocala responded

Danny is great! Thank you for the 5 star review!

June 15, 2022

Danny was very understanding about the high cost of my repair. He explained the reasons and showed me the problems on my car. More

by DRJAYBORSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

Jun 15, 2022 -

DRJAYBORSTEIN responded

My car was fixed right but labor was very expensive by “book time”! Took care of me well.

June 15, 2022

The show room and service department are as clean and modern , so I would rate Both as 5 stars. My service manager ( Danny ) I would have to give him 11 out 10 stars. Need I say more. I guess my onl More

by RUPERT4343
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Volkswagen of Ocala responded

Thank you for the review!

June 12, 2022

Malayan is always so polite and helpful. The dealership is always clean and everyone is very nice More

by BRANDYKARWAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Jun 13, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

June 11, 2022

Pleasant, fast, clean, clear about what they are going to do, always cheerful, efficient, correct More

by ANNS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Volkswagen of Ocala responded

Thank you for the excellent 5 star review.

June 08, 2022

Got us in right away but did not fix the problem something wrong with the radio and backup camera in the brand new Taos More

by USSCARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
Jun 10, 2022 -

Volkswagen of Ocala responded

Sorry that you are having that issue. Please reach out so we can take care of the problem.

Jun 10, 2022 -

USSCARRY responded

We have taken it back to Gainesville and they have ordered a new radio/backup camera. Thank you for your response.

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