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685 Reviews of Volkswagen of Ocala - Service Center
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July 05, 2024
Staff was quick and efficient. My appointment for oil change took about 40 min from start to finish My appointment for oil change took about 40 min from start to finish More
by Bgj2d
Employees Worked With
July 03, 2024
Clean, polite and completed big warranty job efficiently. Got car back looking like new .highly recommend. Got car back looking like new .highly recommend. More
by Bob
July 03, 2024
Your service manager is awful. I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% char I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% charge for using credit card, VW refunded the charge minus the 47.02 service. I repaid the bill with debit but the service was not credited back and when I reached out to service manager Danny or Danny I was told I would have to drive back to the dealership to reproduce the initial card (30 miles. I brought the car in to get ride of the fault lights and almost $1600.00 later I left with the fault lights still on VERY OBNOXIOUS SERVICE MANAGER, NOT CUSTOMER FRIENDLY AT ALL. Not even sure the 900 dollar labor to replace the vacuum in less that 2 hours was worth that kind of money Very disappointed More
by Jimmcdonald538
June 27, 2024
Great service. Ricky kept me up to date and was always very pleasant. Would recommend this dealer. Ricky kept me up to date and was always very pleasant. Would recommend this dealer. More
by melia69690
Employees Worked With
June 27, 2024
There was a little miscommunication as to whether I was waiting for my car or not. I was waiting. waiting for my car or not. I was waiting. More
by davef7421
Employees Worked With
June 26, 2024
Fez Fuentes was OUTSTANDING. It was my first time bringing car into service at VWoOcala, as I recently moved to the area. I had a problem with tires, Fez took care of EVERYTHING It was my first time bringing car into service at VWoOcala, as I recently moved to the area. I had a problem with tires, Fez took care of EVERYTHING that needed to be addressed. VWoOcala had my car maybe two to three hours and car was like new when I picked it up. A+++++++++ More
by pamelaval
Employees Worked With
June 26, 2024
Great service! Fast and efficient. Highly recommend to anyone around the area looking for a place to take care of all of your automobile needs Fast and efficient. Highly recommend to anyone around the area looking for a place to take care of all of your automobile needs More
by HypnotiK BlaZe
Employees Worked With
June 25, 2024
Well run service department. Attentive friendly no pressure sales consultants. Nice range of snacks and beverages. Helpful parts department staff. Attentive friendly no pressure sales consultants. Nice range of snacks and beverages. Helpful parts department staff. More
by rwc
Employees Worked With
June 24, 2024
On time, thorough, very good customer service. Pleasant facility, customer focused. Will not hesitate to go back. Pleasant facility, customer focused. Will not hesitate to go back. More
by kathy
Employees Worked With
June 24, 2024
Everyone is very helpful and very friendly. I just moved to Ocala, FL from Connecticut and had to bring my car in because my engine light came on. I got an appointment right away and was taken I just moved to Ocala, FL from Connecticut and had to bring my car in because my engine light came on. I got an appointment right away and was taken bery well care of…. They even washed my car and got rid of the bugs 😃 More
by Dawn
Employees Worked With
