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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews
Call Service Center (352) 387-1330

685 Reviews of Volkswagen of Ocala - Service Center

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August 27, 2024

Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% More

by Dagoberto Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele Biros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Volkswagen of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear you’re so satisfied with the work. If you need anything else or have more feedback, don’t hesitate to reach out. Thanks again for your support!

August 21, 2024

Courteous, friendly and professional service. Had the previously purchased Auto Butler reapplication. There was some white spotting on top and sides of the car but overall a positive experience o More

by marcafennimore
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schlenker-Service Manager
Report | Print
Aug 21, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback! We apologize for the white spotting issue with the Auto Butler reapplication and appreciate you bringing it to our attention. Please reach out to us directly so we can address this concern and ensure you’re completely satisfied. We look forward to the opportunity to make things right and to serve you again in the future!

August 21, 2024

Very good work and professionalism. I'm a completely pleased Customer, good customer service 10/10 More

by avilaeiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Volkswagen of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that you were completely pleased with our work and professionalism. Your 10/10 rating means a lot to us. If there's anything more we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

August 20, 2024

They told me just what they were going to do. They informed me a few times as to how much time it was going to take and they were on target. Sent me a video of what they did. Very pleased. More

by redcnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Volkswagen of Ocala responded

Thank you for your positive feedback! We're glad to hear that you were pleased with the transparency and communication throughout your service. Providing timely updates and clear information is important to us, and we're happy that you appreciated the video of the work done. If you need anything else or have any more questions in the future, feel free to reach out. We look forward to serving you again!

August 19, 2024

Caleb Garcia my service rep is the best ! Been a customer for almost 3 years now and about 10 years plus a customer of Volkswagen. More

by MARYSOL.IRIZARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Awilda at front desk Ocala is outstanding with her customer service! Always helpful
Report | Print
Aug 21, 2024 -

Volkswagen of Ocala responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Caleb has consistently provided excellent service and that you've been a valued customer for so long. It's always our goal to create a positive and lasting relationship with our customers. We appreciate your loyalty to both our dealership and Volkswagen, and we look forward to continuing to serve you for many years to come!

Aug 22, 2024 -

MARYSOL.IRIZARRY responded

Thank you for the great service!

August 16, 2024

Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

by mm7ocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

August 15, 2024

They did a very good job and were very helpful , the service writer went above and beyond to help me More

by bowtie120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our service writer went above and beyond to assist you. We strive to provide exceptional service and it's wonderful to know we met your expectations. If you need anything else or have further questions, don’t hesitate to reach out. Thanks again for your support!

August 14, 2024

Danny and his team are the best. The way they feel welcome upon pulling into the bay through the communication throughout the service make you feel comfortable. Danny has taken care More

by myiphone31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Vallejos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Schlenker
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Aug 15, 2024 -

Volkswagen of Ocala responded

Thank you for your wonderful review! We’re thrilled to hear that Danny and his team have consistently provided you with such a welcoming and comfortable experience over the years. It’s fantastic to know that their exceptional service has kept you coming back for more VW’s. We truly appreciate your loyalty and look forward to continuing to serve you and your wife for many years to come. If you need anything else, please don’t hesitate to reach out!

August 14, 2024

Part not available even though they knew I was coming in for recall. Also, it took twice xxx long to do oil change an infotainment update than estimated. More

by Lsrodrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback. I’m sorry to hear about the inconvenience you experienced with the part not being available and the delay in completing the oil change and software update. We understand how important timely service is, especially for a recall, and we're working to improve our processes to prevent such issues in the future. If you have any further concerns or need assistance, please feel free to contact us directly. Your satisfaction is important to us, and we appreciate your patience.

August 10, 2024

Really care about your vehicle and do a thorough job of looking it over in the process of doing routine maintenance. Always friendly and helpful service. More

by margie4772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Volkswagen of Ocala responded

Thank you for the wonderful review! We’re thrilled to hear that you appreciate the thorough care and attention we give to your vehicle during routine maintenance. Our team is dedicated to providing friendly and helpful service, and it’s great to know that’s been your experience. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again!

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