Volkswagen of Ocala - Service Center

The service team here is absolutely wonderful! I have serviced all of my vehicles here for more than 5 years and have had the opportunity to interact with many of their team members. They provide I have serviced all of my vehicles here for more than 5 years and have had the opportunity to interact with many of their team members. They provide exceptional customer service and everyone is knowledgeable and good at what they do! My service advisor Caleb communicates well, is knowledgeable and treats us like family. Carlos is a highly skilled technician and the quality of his work exceeds my expectations every time. Carlos educates us and keeps us informed about the health of our vehicles and completely takes the worry out of maintaining them! I can not speak highly enough about their service team, they're phenomenal. More

Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% Five star is my opinion . Thanks to Andres 100% More

Very good work and professionalism. I'm a completely pleased Customer, good customer service 10/10 I'm a completely pleased Customer, good customer service 10/10 More

Courteous, friendly and professional service. Had the previously purchased Auto Butler reapplication. There was some white spotting on top and sides of the car but overall a positive experience o Had the previously purchased Auto Butler reapplication. There was some white spotting on top and sides of the car but overall a positive experience otherwise. More

They told me just what they were going to do. They informed me a few times as to how much time it was going to take and they were on target. Sent me a video of what they did. Very pleased. They informed me a few times as to how much time it was going to take and they were on target. Sent me a video of what they did. Very pleased. More

Caleb Garcia my service rep is the best ! Been a customer for almost 3 years now and about 10 years plus a customer of Volkswagen. Been a customer for almost 3 years now and about 10 years plus a customer of Volkswagen. More

Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

They did a very good job and were very helpful , the service writer went above and beyond to help me service writer went above and beyond to help me More

Danny and his team are the best. The way they feel welcome upon pulling into the bay through the communication throughout the service make you feel comfortable. Danny has taken care The way they feel welcome upon pulling into the bay through the communication throughout the service make you feel comfortable. Danny has taken care of my wife and I for over 15 years and the level of service Danny and his team bring keep us coming back to buy more VW’s. More

Part not available even though they knew I was coming in for recall. Also, it took twice xxx long to do oil change an infotainment update than estimated. for recall. Also, it took twice xxx long to do oil change an infotainment update than estimated. More