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Volkswagen of Ocala

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.8
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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5135 SW College Rd

Ocala, FL

34474

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Showing 1,571 reviews

July 26, 2024

Took car in because it wouldn’t crank when engine was warm. Dealership had car for two weeks. Claimed they couldn’t get car to replicate the problem they said “we are chasing a ghost”. Was also told More

by Ms. Disappointed
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Lein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Volkswagen of Ocala responded

Thank you for sharing your experience with us, we sincerely appologize for the communication issues and being unable recreate your concerns. We’ve reached out to you directly to discuss the issues you encountered and to ensure we address all of your concerns thoroughly. We value your feedback and are committed to improving our communication and service. Please feel free to contact us if you have any additional questions or need further assistance.

July 26, 2024

I am greatful for the great service to my Volkswagen beetle that you did for me.My Car is running like New. More

by Terrymcclendon173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Volkswagen of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that your Volkswagen Beetle is running like new and that you’re satisfied with our service. If you need anything else or have any questions in the future, please don’t hesitate to reach out.

July 25, 2024

Shawn was excellent. I called ahead of time and everything was perfect when for my appointment. The whole experience was flawless. More

by 16924sd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Volkswagen of Ocala responded

Thank you for your fantastic feedback! We're delighted to hear that Shawn provided excellent service and that your appointment went perfectly. It’s great to know that the whole experience was flawless for you. If there’s anything more we can do for you in the future, please let us know. We look forward to seeing you again!

July 25, 2024

I’ve always had a great experience at VW Ocala. My previous car was a Golf Sportswagen which I got serviced there regularly. Matt followed up with me after my service and talked with me about poten More

by CalvinC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MATTHEW HARTGE
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Jul 30, 2024 -

Volkswagen of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that you’ve consistently had a great experience with us. It’s wonderful to know that Matt, Chris, and Tim provided you with such attentive and accommodating service throughout your car-buying journey. We’re glad we could meet your needs and make the process as smooth as possible. Your recommendation means a lot to us. If there’s anything else we can do for you or your family and friends, please don’t hesitate to reach out. Enjoy your new car!

July 23, 2024

The staff is very efficient and courteous, even when they are really busy. I love the wash the car anytime perk. More

by susanwinchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Volkswagen of Ocala responded

Thank you so much for your positive feedback! We're thrilled that you had a great experience with our team. We're glad you appreciate our car wash perk—it's our pleasure to provide that extra touch of care for your vehicle. If there's anything else we can do to enhance your visits please don't hesitate to reach out. We look forward to welcoming you back again soon!

July 21, 2024

Great salesman the best time ever very helpful had a good time buying A car More

by Rusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Volkswagen of Ocala responded

Thank you so much for your wonderful review! We're delighted to hear that you had the best time ever with our team and that your car-buying experience was enjoyable and helpful. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. Thank you again for choosing us, and we look forward to serving you for many miles to come!

July 19, 2024

Great service and communication. Love this dealership. The only thing I would change is I’m asked to buy a new car every time I have service done. More

by adlo186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Biros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Volkswagen of Ocala responded

Thank you for your feedback! We're thrilled to hear that you've had great experiences with our service and communication at the dealership. Your satisfaction means a lot to us. Regarding your concern about being asked to buy a new car during service visits, we apologize if this has made your experience less enjoyable. We aim to provide excellent service without any pressure to purchase. Your feedback helps us improve, and we'll take this into consideration to ensure that future visits are more focused on meeting your service needs. If there's anything else you'd like to discuss or if there's a specific way we can enhance your experience further, please don't hesitate to reach out. We appreciate your patronage and look forward to continuing to serve you in the future.

July 15, 2024

James was very knowledgeable and helpful through the whole process of purchasing a new car. More

by Panda21817528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review! We thrilled you enjoyed working with James and our team, we strive to provide a pleasant and thorough experience. We hope you love your new Volkswagen, and look forward to working with you again in the future!

July 13, 2024

Wonderful job diagnosing everything. Loved getting a video. They work hard to give great service. More

by sarah_bunn24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Lein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fez Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2024 -

Volkswagen of Ocala responded

Thank you for your kind words! We're glad to hear you appreciated our thorough diagnostics and the service video. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to assisting you again!

July 09, 2024

Sales man was very patient and professional we looked at all options for us and he was very patient explained everything was there for hrs looking at best options and never got upset with us this is the thi More

by abplanalpjames
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy koehler
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Jul 10, 2024 -

Volkswagen of Ocala responded

Thank you so much for your glowing review! We're thrilled to hear that our sales team provided you with exceptional service during your recent visit. We strive to make every customer feel valued and informed throughout the entire process, and it's wonderful to know that our efforts are appreciated. We look forward to continuing to serve you and are grateful for your loyalty to our dealership. If you have any further feedback or questions, please don't hesitate to reach out. Safe travels in your new vehicle!

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