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Volkswagen of Ocala
Ocala, FL
1,572 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,572 reviews
May 31, 2023
Shawn was very helpful, informative, polite and patient with me during my indecisiveness. He made the experience enjoyable. with me during my indecisiveness. He made the experience enjoyable. More
by Cleed
May 31, 2023
I really enjoyed working with James. He was knowledgeable, considerate, and patient throughout the leasing process. Would definitely recommend! He was knowledgeable, considerate, and patient throughout the leasing process. Would definitely recommend! More
by emma.meetz
Employees Worked With
May 31, 2023
Shawn is definitely one of the best. I came in, told him what the price rang was and what cars I wanted and he made it happen! I came in, told him what the price rang was and what cars I wanted and he made it happen! More
by kaylyn0
Employees Worked With
May 31, 2023
James was awesome to work with. After we had a poor experience at another dealership, James made sure all of our concerns were addressed. He made the whole experience pleasant- so m After we had a poor experience at another dealership, James made sure all of our concerns were addressed. He made the whole experience pleasant- so much so that we ended up bringing home 2 new cars. More
by stephanie.leagle
Employees Worked With
May 31, 2023
Shawn was amazing. He was great at communicating with me and the entire process went very smoothly. So happy with our purchase! He was great at communicating with me and the entire process went very smoothly. So happy with our purchase! More
by jdyklem
Employees Worked With
May 30, 2023
Fast, Professional, Courteous. There was no pressure like there is at other dealerships. I knew what I wanted, and they made it happen. There was no pressure like there is at other dealerships. I knew what I wanted, and they made it happen. More
by sgotschall
May 29, 2023
Danny Schlenker and the service staff at this dealership provide excellent automotive and customer service., I purchased my Passat Wagon from this dealership in 2008 and have had it serviced and maintained provide excellent automotive and customer service., I purchased my Passat Wagon from this dealership in 2008 and have had it serviced and maintained ever since. This is primarily because of Danny. However, I am much less impressed with the sales staff for new vehicles. I was interested in a vehicle, a deal was on the table, it fell apart and the followup was abysmal. If I purchase another Volkswagen, I doubt it will be from this dealership. however, I would bring any Volkswagen in for service. Too bad the sales side of the business is not of the same caliper as the service department. More
by mitchellplanningdesign
May 29, 2023
Amazing service, price and product. I met several of the staff. Everyone was extremely pleasant. The whole experience was great. I met several of the staff. Everyone was extremely pleasant. The whole experience was great. More
by ben.marciano
Verified CustomerMay 29, 2023
Great service from pulling in all the way through pick up. Excellent experience. Thank you! up. Excellent experience. Thank you! More
by amommy3xs
Employees Worked With
May 29, 2023
Malaun has always provided amazing service, and has made it a pleasurable experience. Will continue to schedule my service needs with him. it a pleasurable experience. Will continue to schedule my service needs with him. More
by frankiedavid78
Employees Worked With
Cecili Ortiz, Malaun Humbert
