Volkswagen of Ocala

$400 for a battery that costs less then $250. Brakes and tires were not worn like it was said they were. Very untrustworthy dealership. Brakes and tires were not worn like it was said they were. Very untrustworthy dealership. More

Danny has positively wowed us with the highest level of service and communication. Even on a busy day, he patiently helped me understand all issues with my car and made excellent recommendations for work service and communication. Even on a busy day, he patiently helped me understand all issues with my car and made excellent recommendations for work to be done. There is nowhere else we will take our two Volkswagens. More

As always it was a pleasure getting the work done on my car , as always it was serviced efficiently car , as always it was serviced efficiently More

Service employee was very uninvolved and unconcerned. The price for an oil change is ridiculously high The price for an oil change is ridiculously high More

I was treated awesome. Shawn was my sales person and made everything very easy for me. Extremely professional. I recommend Ocala of VW. Shawn was my sales person and made everything very easy for me. Extremely professional. I recommend Ocala of VW. More

Always great service and they will explain if anything needs to be done beyond the service of the vehicle. needs to be done beyond the service of the vehicle. More

Overall it was good experience here at Ocala. Cecili was great to us during our visit. Cecili was great to us during our visit. More

We had a wonderful experience purchasing our 2024 Tiguan! Shawn, Joe and Frank were courteous, friendly and knowledgeable -- they made the car buying process easy and pleasant. The dealership was clean and Shawn, Joe and Frank were courteous, friendly and knowledgeable -- they made the car buying process easy and pleasant. The dealership was clean and comfortable, and oh yeah, we LOVE the vehicle too! More

It’s always a pleasure having my car serviced at VW of Ocala. The waiting area is clean and comfortable and all staff are polite and helpful. Ocala. The waiting area is clean and comfortable and all staff are polite and helpful. More

Shawn is a wonderful asset to your company- he was quick to respond and helpful. Chris in finance is a different story. It was very clear he was intimidated by a couple of color buying a car with cash. We to respond and helpful. Chris in finance is a different story. It was very clear he was intimidated by a couple of color buying a car with cash. We brought the form of payment requested by VW and was then told they won’t release the car because we could cancel the check after leaving. He also told us he spoke to 3 people “at the top” who confirmed this process. Which we now know was untrue. The assumption that we would bring a fraudulent check OR cancel it after has to be driven by a racial bias and that is extremely unfortunate. Then we were told to go back to the bank to reverse the check so we could use our debt card- which foolishly we were willing to do because we have the money. Only to then have the bank (for the second time) explain to the dealership the bond of a cashier check. Once returning we waited over 2 hours to sign 10min items worth of paper work. I’m in complete shock by this entire process and Chris as well as the “top people” he consults with should be ashamed of themselves. More