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Volkswagen of Ocala
Ocala, FL
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,571 reviews
January 13, 2024
Quick, communication was good throughout service Communication was good throughout entire service, was informed on what I needed and why, friendly service and attended to quickly Communication was good throughout entire service, was informed on what I needed and why, friendly service and attended to quickly More
by lizmaryp04
Verified Customer
January 13, 2024
I really like the service I receive from Volkswagen of Ocala the reason it's not excellent and Caled is only average is because when I picked up my 2019 GLI my on-board diagnostics was not working and whe Ocala the reason it's not excellent and Caled is only average is because when I picked up my 2019 GLI my on-board diagnostics was not working and when I called Caleb he explained that they might have left the wire off the battery when in all reality it does not work like that. The system plugs into the OBD port. I'm a service manager myself and an advisor should never give information out to a customer unless they know exactly what the answer is. Although he offered me to bring it back and he would have the mechanic hook the wire to the battery for me.. But all in All I wouldn't take my car anywhere else.. More
by dickwalls24
January 13, 2024
?? ???????????????????????????? caleb was nice and helpful. good with customers. no problems. nice guy. ?? helpful. good with customers. no problems. nice guy. ?? More
by lilygurl101
January 12, 2024
Very kind , helped me financially with the battery . They helped entertain my little ones while getting my car serviced. Appreciate them very much They helped entertain my little ones while getting my car serviced. Appreciate them very much More
by DHAMLET3302
Employees Worked With
Tyler
January 12, 2024
Great customer service ! Friendly, service in a timely manner and prompt response to requests Friendly, service in a timely manner and prompt response to requests More
by MARYSOL.IRIZARRY
January 12, 2024
They were all great. They kept me informed and sent videos. The price was very high. They were able to set up an Uber to pick up the car. I would definitely go back there They kept me informed and sent videos. The price was very high. They were able to set up an Uber to pick up the car. I would definitely go back there. More
by CSMAHER4
