Volkswagen of Ocala

When I pulled into the service bay, I was greeted immediately. My car was there a long time. When it was supposed to be ready, I was told that another part was needed. I wanted the repair of whate immediately. My car was there a long time. When it was supposed to be ready, I was told that another part was needed. I wanted the repair of whatever required the extra part to be cancelled but was told it couldn't be since they'd started it. The new part took a very long time to come in. My phone calls to Tyler were not always returned which frustrated me. When I did talk to him he was pleasant. When I finally talked to the dept. manager, Danny, I felt that everything moved more smoothly. Danny returns calls! More

Everyone was helpful and kind. Shawn was easy to talk to and was knowledgeable and professional. The location was nice and clean as well. Shawn was easy to talk to and was knowledgeable and professional. The location was nice and clean as well. More

Great experience. Clean waiting area I like the free snacks and coffee that are available to the customers Clean waiting area I like the free snacks and coffee that are available to the customers More

Very welcoming staff. No pressure sales. William was very helpful. This is my fifth time buying from this dealership... always a pleasure. No pressure sales. William was very helpful. This is my fifth time buying from this dealership... always a pleasure. More

I had a fantastic experience at this dealership! Shawn Girton was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was smoot Shawn Girton was friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend Volkswagen of Ocala to anyone in the market for a new car. More

It took almost 3 hours to get a regular oil change. Staff was not very organized. Didn't seem to know how to do their job. Staff was not very organized. Didn't seem to know how to do their job. More

Greatest dealer I’ve ever felt with in my 82 years of living and buying cars living and buying cars More

Amazing service. Service advisor Caleb always kept me in the loop about my vehicle. The service manager Danny is also very understanding about the customers concerns. Service advisor Caleb always kept me in the loop about my vehicle. The service manager Danny is also very understanding about the customers concerns. Highly recommend coming here. I will be returning. Thank You! More

It's always a great service and experience. Caleb is the best. He always find a way to pleased and help the customer with any needs and will find the best deal. I won't take my car anywhere els Caleb is the best. He always find a way to pleased and help the customer with any needs and will find the best deal. I won't take my car anywhere else. VW of Ocala is my place More

I had a great experience from the moment I walked in up until the moment I walked out. Everyone was very helpful and the services provided on my vehicle were excellent until the moment I walked out. Everyone was very helpful and the services provided on my vehicle were excellent More