Volkswagen of Ocala

I had the best experience buying a car ever with Gloria at Ocala VW. Even later, when I needed assistance after I purchased my car Gloria, Danny, and Sales manager Michael were all awesome. I must say that at Ocala VW. Even later, when I needed assistance after I purchased my car Gloria, Danny, and Sales manager Michael were all awesome. I must say that you will not get the typical dealership/salesperson experience here. Everyone is friendly and helpful, never pushy like other dealerships in the area that I have dealt with in the past. I was treated more like a neighbor or friend than a number. It was a pleasure. More

My wife and I had a great experience dealing with VW of Ocala. I had been to the VW dealerships in Orlando but the folks at VW of Ocala made us feel at home and at ease. This was not the case at the dealer Ocala. I had been to the VW dealerships in Orlando but the folks at VW of Ocala made us feel at home and at ease. This was not the case at the dealerships in Orlando that made you feel like you were at the sterotypical high pressure plastic robotic sales pitch nightmare that screams "Get me outta here!!!". And yes the old let me make a copy of your liscence but not give it back routine was used at an Orlando dealer. Being in sales myself I was ammused but not in a good way. I could give more examples of why I wanted nothing to do with one dealership but I will just say their new motto should be "whatever it takes.....to make you want to leave as soon as possible without a car" This is about Gloria Greer and Michael Garrett and their professionalism. Gloria was great from the get go. From listening to what what we were interested in to making sure our 7 yr old son had water and was not too hot. I was looking at the new Jetta TDI,but was not sold on the new exterior. We took it for a drive and it was a great car and I loved the interior. I asked if they had any used ones and she replied they just took in a trade but it wasnt cleaned up to their specs. I said I did not mind and she got the ok to show it. I'm glad she did because that was the one! My wife drove it and we were sold. Gloria let the product sell itself while being informative and selling without you feeling it is a "sales pitch". We got back from the drive and met Michael Garrett the sales Mgr. Michael picked up right from Gloria. He was professional,friendly and wanted to get a deal done of course but again we never felt like the old....here comes the high pressure sales MGR routine. We left with a deposit to hold the car. They are closed on Sunday but I had a few questions and reached out to Gloria thinking she would get back to me on Monday. She called back soon after on her day off. We spoke about my questions and she said she would get back to me. To my surprise she talk to Michael and got right back to me and we closed the deal. On their days off! Now that IS customer satisfaction! I highly recommend VW of Ocala. They make you feel at home, at ease through out the entire process. They follow up after the sale which is juat as important. They will be our first stop in future car shopping!!! Thanks Gloria and Michael!!! More

Rick and the the support staff made buying and working with the dealership enjoyable. They accommodated several requests I had relative to the way I wanted the car detailed, down to hand washing the car. with the dealership enjoyable. They accommodated several requests I had relative to the way I wanted the car detailed, down to hand washing the car. Rick was extremely helpful in all aspects of the experience. He was very professional and honest. I would highly recommend them and would definitely buy from them again. On the question of price, I was satisfied or I would not have made the deal. They have a great service department based on previous service I had done their. A great operation and customer friendly. More

Ron was my salesman. Wow, what a wonderful experience. He was upfront and honest. No games. I purchased my vehicle with Ron. When my car was being detailed he had the detail person show me the car to make su was upfront and honest. No games. I purchased my vehicle with Ron. When my car was being detailed he had the detail person show me the car to make sure everything was to my satisfaction then he went over my new car with a fine tooth comb and cleaned everything to his expectations. I had been given a great price from Orlando but on our way their we learned things weren't what they seemed. I am so thankful for the Ocala dealership. Ron introduced me to the receptionsit, the service department to the detail people. Everyone is so nice, honest and go out of there way to make sure I am happy. I have never had this experience at Nissan or Toyota. Thank you Ron and Volkswagon Ocala. :) More

Purchased a car from them they let me have for four days and then told me I couldnt get finance very bad business I never dealt with anything like this and I have purchase many cars in Ocala. The saleman is and then told me I couldnt get finance very bad business I never dealt with anything like this and I have purchase many cars in Ocala. The saleman is the only one that apolgize the finance manager was cocky and rude I would not recommend this delearship to anyone I know ... Not even my worst enemy.. More

My experience at Volkswagen of Ocala was very pleasant. Danny Schlenker was very pleasant and professional. He took the extra time explaining in detail the work that was done on my car. He is an asset to V Danny Schlenker was very pleasant and professional. He took the extra time explaining in detail the work that was done on my car. He is an asset to Volkswagen of Ocala. The dealership is clean. Nice waiting room with a TV. Refreshments were available. The sales staff are very pleasant and professional. I have been to other dealerships in which upon driving onto thier parking lot,the salesmen were like vultures. I couldn't even get out of my car without having 2 to 4 salesmen hounding me. They would continue to follow me around even when I told them I was just looking. I fell for the trick when they asked for my car keys so they can have the manager look at my car for a trade in. The salesman said he would be right out and let me know how much the trade in value would be. He didn't come out. Upon asking for my car keys the salesman continued to tell me the manager would be right out. This was very frustrating. They were holding me hostage. Finally I got very angry and demanded they give my keys back. Upon leaving I was so mad I vowed to let all my friends know about my experience, in which I did. Needless to say this dealership is no longer in business. It was a very large dealership here in Ocala. My experience at Volkswagen of Ocala was totally different. The saleman greeted me. Asked me what kind of car I was interested in. He showed me around. Explained the benefits of each vehicle I looked at. Then he gave me some breathing room. When I decided on which car I might be interested in, we went for a test drive. He exlained and showed me all the benefits of this car. Upon returning to the dealership I decided on buying the car. The finance department was wonderful. They got a good interest rate for me. I was totally pleased with my experience. It was a pleasant and relaxed. I didn't feel pressured. I will and have told all my friends and family about Volkswagen of Ocala. I love my Volkswagen Rabbit. It is definetly Kicking some Asphalt !! More

I could not be more satisfied with my experience(s) with this Dealership. The prompt and courteous attention that I have received each time I visit far surpasses any experience I have had in the past with this Dealership. The prompt and courteous attention that I have received each time I visit far surpasses any experience I have had in the past with other Dealerships. They ALWAYS explain everything in detail that is going to be given attention to and/or accomplished during my visit, along with the estimated cost before, and after, the work is done. I also like the fact that they always try to assist you in the actual cost of the work needed to be performed by giving you discounts/coupons on the final cost. I have also realized with recent work that was performed that they found a particular problem that the previous Dealership should have found had they been as honest and conscientious! I really appreciate this fact! I just could not be happier at this point! I would definitely recommend this Dealership to anyone in need of service for their vehicle - or to purchase a new vehicle! Thank you very much! More