Volkswagen of Ocala

Senior Citizen Had a very favorable experience in regards to my 76 years young father in law. Incredible fair, just and compassionate financial dealings in regards t Had a very favorable experience in regards to my 76 years young father in law. Incredible fair, just and compassionate financial dealings in regards to an ailing and sometimes "not all there" senior citizen. I am confident in stating, do to first hand experience, that Doug Pendergast, general manager, will look out for the best interest of a senior citizen as it was his own family. More

Lucky find when we needed a dealer on the road While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a deale While traveling to Florida from Virginia on 3/19/14; we noticed a bubble on our left front tire sidewall. Fearing a blowout, we tried to find a dealer around Jacksonville where we were staying for 1 night on our way to Hernando. No one in Jax could see us for days. Since we were heading towards Ocala, we made calls to dealers in that area and found VW of Ocala who could see us right away. Danny Schlenker was our Service Consultant and took exceptional care of us. Our car is a Jetta GLI so it has special tires that we weren't expecting to be in stock, which would have meant ordering one and making another trip to Ocala when it arrived. Danny pointed out that they had a set of such tires on display and - if we were ok - they could use one of them. Thanks to Danny (and his negotiating with the Parts Manager), the tire was replaced immediately and we were on our way. We are very grateful and highly recommend Danny and this dealer More

I went in to look at a car seen from the road. I had recently had a very bad experience with another local dealership and did not expect this to be any better. I could not have been more wrong. Barbara recently had a very bad experience with another local dealership and did not expect this to be any better. I could not have been more wrong. Barbara Bartholomew was friendly and helpful and the entire transaction was fast and easy. I have never worked with such a nice professional honest person when buying a car from any dealer. The paper work was also very upfront and handled in a professional and friendly manner. Overall a great car buying experience. More

Super-pleasant new car buying experience. Overall atmosphere both friendly and professional. Gloria Greer, Internet Sales Manager, treated me like a valued customer from first contact. Would recomm atmosphere both friendly and professional. Gloria Greer, Internet Sales Manager, treated me like a valued customer from first contact. Would recommend this person and the dealership to anyone. Thank you. More

I went with transmission problems, still had warranty with 49.000 miles. they would not fix the problem. said they found no fault in the transmission, they suggested transmission oil change, which very e with 49.000 miles. they would not fix the problem. said they found no fault in the transmission, they suggested transmission oil change, which very expensive, I paid for that service, and the transmission did not fix, I came back again and they said no problem found . they donot to fix the car, the manager assure the warranty for transmission was until 36,000 when the car has warranty until 50,000, service deparment said mr. henriquez we want to do business, we want to find a failure to do business with you, that was the answer. when I had warranty. I had to get my car from there because they not called me to givme a solution or givme a date to pick up the car, today I drive the car and I can feel the transmission problem immediately. I dont know how to take this, if such discrimination or unprofessional service. but I do not want a volkswagen again in my life and do not recommend it, in especial I donot recommend this location. also, the fuse of the horn dont was in the car after I picked up the car the first time. (I use the horn every day with my kids int he time to go the school) More

I recently purchased a new 2013 VW Beetle TDI. I was driving a VW that was leased and paying too much. Gloria, Mike, and Jack worked very hard to put me in the car I really wanted with the features I wa driving a VW that was leased and paying too much. Gloria, Mike, and Jack worked very hard to put me in the car I really wanted with the features I wanted. I am an "old" lady of 70 with a young at heart spirit and I have always liked Beetles. When I went to VW of Ocala, they made me feel as if I were the only purchaser in the facility. They listened to what I had to say and to what I was looking for in a vehicle. Once I selected my vehicle Mike worked very hard to get my loan approved. Once that was done I went to see Jack and signed all of the papers. Danny from Service came over and congratulated me on my new Beetle since he was aware of my love of Beetles. I have purchased a number of vehicles in my life and the experience at VW of Ocala has been the most pleasant of all. I would recommend them to anyone without hesitation. More

What a fantastic experience my wife and I had at BMW, VW & Porsche of Ocala. We have done business with Deland Nissan and Orlando Infiniti in the past and we will say that those experiences we had do not ev & Porsche of Ocala. We have done business with Deland Nissan and Orlando Infiniti in the past and we will say that those experiences we had do not even come close to how great everything went yesterday. Gloria was very professional and courteous and always very prompt. We drove from Orlando to do business with her because they had exactly what we wanted. We couldn't have asked for a better experience as she was very knowledgeable and on the ball. When we arrived they accommodated to us very nicely and John has got to be the most qualified and proficient guy there. We were so pleased with our experience that we will continue to make the trip for our next purchase and are already telling people about our awesome time there. Thank you again for everyone who was involved with handling and catering to everything we wanted. More

I was pleased with the fact a person was there at 7:30 as scheduled. previously this was not the case. Everyone was friendly and informative. scheduled. previously this was not the case. Everyone was friendly and informative. More

My appointment was scheduled quickly, the service was done as scheduled and I was given an estimate for additional repairs before I left. I was satisfied with the work done. done as scheduled and I was given an estimate for additional repairs before I left. I was satisfied with the work done. More

Gloria is very friendly, knowledgeable and helpful. She wants to be fair and tries very hard to close the deal. We are very happy with her and would seek her if we buy another car. We have recommended he wants to be fair and tries very hard to close the deal. We are very happy with her and would seek her if we buy another car. We have recommended her to anyone buying a car. These are the reasons giving a high rating. The service dept was very friendly and helpful also. More