Volkswagen of Ocala

Don't take your car in for even a recall you won't like what Must read all of it to believe it. I came in for a recall on relay on heated seats malfunction and sunroof drains leaking into car. Both were recalls. Must read all of it to believe it. I came in for a recall on relay on heated seats malfunction and sunroof drains leaking into car. Both were recalls. I usually worked on my own Volkswagens since I worked on them for over 20 years ,but since this was a freebie I thought what the heck. It was somewhere near the end of summer when the repair was done. The service manager came out and told me it was all fixed, Then he started to tell me how I needed a timing belt and since I was going to do that I might as well replace the water pump. I asked him how much this would cost he said somewhere in between 1200 to 1300 dollars. I told him that was funny I had just replaced all that a month ago. He stuttered for awhile. 2 weeks later it started to rain. Inside of the car started getting moist. About another month passed and we got a monsoon. The inside of the car had water all the way through it. I called them up they said somebody probably left a window open. I knew better, They said they had already fixed the recall. I pulled apart the door posts on both sides. They had actually disconnected the tubing that drains the water out of the car. 2 months pass its getting kind of cold. I think I'll turn on the seat heaters. They don't work. I called them they said to much time had gone by. I checked under the seats and all they did was disconnect the heaters. We had bought this car brand new. I have owned nothing but Volkswagens since the 1970's..I couldn't believe the ineptness of this service department. Never again. Beware anybody that goes here. More

Never inspected the SUV Well, lets see, where to start. Ive purchased 3 cars from this place. So you could say I'm somewhat of an excellent reference. Every car I purchase Well, lets see, where to start. Ive purchased 3 cars from this place. So you could say I'm somewhat of an excellent reference. Every car I purchased (all used) 2 VW and one Mazda has had issues. THEY ARE NOT INSPECTING THE USED CARS THEY SELL. 1. car had a loose screw rolling around in the overhead compartment, rear shocks were very soft, driver door inside panel was loose and had lots of play. To credit they did fix it but I had to return to dealership, cost me lots of time. Now to the BIG problem. Bought a CX-9 very nice car... never inspected the car. air filter was dirty and caused very low MPG, spare tire never looked at cause it was still dirty from road and it was flat, not just low but completely FLAT. coolant was also on the lowest limit. Tires were about bald. I called the salesman and he talked to the "manager" offered me a free oil change? Whatever, YOU GUYS SUCK! your never touching my car. wait you didn't touch the car in the first place. More

VERY DISSATISIFIED CUSTOMER !!! Two weeks ago I purchased a 2014 Tiguan. I had issues with the car, so took it back and wanted to exchange it for another. Even though the other !!! Two weeks ago I purchased a 2014 Tiguan. I had issues with the car, so took it back and wanted to exchange it for another. Even though the other 2 cars I was looking at were a few thousand less than the Tiguan, I was told I would have to put more money down and pay more per month. This was partly due, as Dave Mountain put it, because they had to buy back the Tiguan and he was unwilling to pay what I paid for the car-even though he had the car in his shop at that time. The other hidden fees I’m not sure of because of the shady paperwork that was presented to me. I left there very upset with my Tiguan that may or may not still have issues (yet to be seen), and very dissatisfied with my purchase. So, here is my advice as one tired teacher that just wanted to purchase a decent car, do your homework and shop the competition. Then, purchase elsewhere as these people can’t be trusted to take care of you. More

Slowwwwwwwww service dept 9:30 appointment for an oil change and vehicle inspection. 4 hours later and still not done. Why even make an appointment? So frustrating that these t 9:30 appointment for an oil change and vehicle inspection. 4 hours later and still not done. Why even make an appointment? So frustrating that these things happen all the time. More

Buyer beware, get it in writing, a handshake is no good here Let the buyer beware. This story is not to illustrate how dumb I can be, (that’s in here) but how disappointed I am with Volkswagen of Ocala. I bou Let the buyer beware. This story is not to illustrate how dumb I can be, (that’s in here) but how disappointed I am with Volkswagen of Ocala. I bought my Camaro there January 1st. Both the salesman and I thought the car had in dash navigation, we discussed how important it is during the sale. Once all was signed, and I was on the way home, I realized it did NOT have nav built in. I went back before even going to the house, very upset. The salesman talked to the sales manager, and assured me they would take care of it. The agreement was that I would pay half, and they would pay half. In all fairness we both made a mistake. I agreed on a handshake. Silly me, I assumed in this day and age no one would be so shady as to not follow through. Boy was I wrong. It’s been a month now, the salesman no longer works there, and the new rep said basically they don’t want to spend that much to fix it (its $1300, half of which I was going to front). Bottom line, I fell for it, but someone at the dealer should have verified the cost of the fix before agreeing to it. I didn’t bat an eyelash at my end. So I have told them I won’t be back, removed the little ad sticker from the car, and now I will make it my mission to share my experience with all you fine folks on the net. Oh by the by they had me fill out a cars.com review positively before I left that first day. That’s kinda shady too, and I will remove or edit that if possible. Share if you would and pass along the word. #vw #volkswagenofocala #volkswagen More

"Service Dept are rockstars" I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most I have never had such a great experience dealing with a Service Dept until I became a customer of thiers. Danny is the Service Dept has to be the most honest guys I have ever met dealing with cars. I know I can trust Danny with anything that he tells me I need or whats wrong with the car. I will never take my car anywhere but to VW of Ocala! If you have an issue with your VW go see Danny and he will treat you right. I cant say that about alot of Service Depts I have dealt with in the past. Plus the entire Dealership is awesome and everybody treats you like they have known you for years. Plain and simple got an issue or just regular maintenance go see my boys at VWof Ocala and Danny. More

Service Dept rocks. The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gr The last two times I've brought my car in to the Service Department (once for routine maintenance and recently for an airbag recall), I have had no gripes; scheduling has never been a problem, the car is done in a timely manner, and the work is high quality. I feel like the group of employees in the Service Department take great pride in their job and therefore are extremely good at it. For once in my life, getting the car in for maintenance produced no headache. More

VW of Ocala - Auto Butler Treatment & Recall Notice Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff Both my wife and I have newer Volkswagen model cars (Passat & Jetta), which we purchased from VW of Ocala in the past two years. The management staff and service representatives are highly skilled professional, well trained people who do an outstanding job and exemplify 5 star customer service. They are very polite, considerate, patient and highly skilled at their jobs. Their response time and quality of workmanship by their mechanics/technicians is also first rate. We are totally satisfied with both vehicle and their outstanding and reliable performance. We highly recommend others to visit the dealership and to consider these amazing cars for their next purchase. More

Warranty work I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. I would gladly return to this dealer for service they friendly and on the ball, I will check this dealer first my next new car. More

VIP service at VW of Ocala I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I d I called Danny to schedule my 40,000 mile service. Got in right away the next morning at time of my convenience. I was even offered a loaner which I did not need this time. The service was explained to me in detail, was completed in a timely manner, and I was on my way. Danny and others I came into contact with at the dealership were friendly, professional, and courteous. More