Volkswagen of Ocala

Very poor service Went in for my first free oil change and rotation. The rotation was never done ( Marked my tires) Service guy argued that they dis until I showed him Went in for my first free oil change and rotation. The rotation was never done ( Marked my tires) Service guy argued that they dis until I showed him the mark on the tire. He called the manager he said they would reprimand the tech. (Yeah right) I don't even know if the oil was changed. I had it redone at a local station. More

Total peace of mind we were not able to "make a deal" This place was truly awful to deal with. The advertised price is *nothing* close to what you'll actually end up paying. First, they force you to use t This place was truly awful to deal with. The advertised price is *nothing* close to what you'll actually end up paying. First, they force you to use their financing department in order to receive the advertised price (it's literally thousands of dollars difference -- in my case, it was $22,500 vs. $26,991). If they decide not to force you, then they use that as leverage by trying to make you feel as if they're doing you a huge favor by honoring the advertised online price. Next, they slap on a $899 "Pre-Delivery Service Charge". After that, they tried to tell me my tax/tag/title fee was $1337 when I had verified and sent proof from my DMV that it was only $959. They were very insistent their estimates were correct, and even after I provided proof which pointed out such large discrepancies, there was never any apology made and it took them days to sort it out. After all of this, their "best" offer was $23,864. A massive waste of time for everyone with all of the unnecessary back and forth spanning over a full week, just to arrive at a price I couldn't pay. I also spoke to three separate salespeople and no one was ever up to date on the current information, so the dealership itself is incredibly inefficient. Not to mention, they are very nice people at first, but end up being more deceptively 'salesy' than imaginable (I have bought many cars in my life, and I must say, this dealership takes the cake). I ended up buying the same vehicle, 6k less mileage, CERTIFIED, from a different dealership which believes in upfront pricing, and paid far less. It's also worth mentioning that my Carfax account saved the Ocala vehicle's VIN number, and I received notification emails a few weeks after I had given up and the car had been purchased by someone else, that the car had been serviced (engine checked and both axles replaced). Overall, it was just an incredibly time-consuming, frustrating, and ethically questionable experience. I have total peace of mind that things were not meant to work out with this dealership. More

It was professional and quick Danny was very professional and helpful. He seemed to care and communicated vey well. The car looked great when done. Would recommend this dealership Danny was very professional and helpful. He seemed to care and communicated vey well. The car looked great when done. Would recommend this dealership from the experience alone. More

Great customer service, great service Everyone in the dealership was super friendly and helpful. Danny was very helpful and was able to resolve my problem Easy and Efficiently. Great custo Everyone in the dealership was super friendly and helpful. Danny was very helpful and was able to resolve my problem Easy and Efficiently. Great customer service , I will definetly be coming back to service my vehicle and or get a new vehicle with Volkswagen of Ocala. It was one of the best experiences I have had with a Volkswagen dealership More

Professionalism If it wasn't for the service rep I/we would have never gone back to the dealership. He has the ability to run his own dealership. I unfortunately had If it wasn't for the service rep I/we would have never gone back to the dealership. He has the ability to run his own dealership. I unfortunately had to wait along time, during that time he was conscious of people waiting and was always busy the whole time. If any regional manager or above reads this you should promote him. More

30,000 miles w/ check engine light In for regular oil change. Check engine light had been on. Did the regular tighten cap next fill, still on. Found something with electronic fuel proc In for regular oil change. Check engine light had been on. Did the regular tighten cap next fill, still on. Found something with electronic fuel process. Part was not common and returned next day. Taken care of. Great service advisors! I feel like part of the family!! More

Buyer Beware !!!. Hani lied, extended warranty was not refundable or transferable, told it would be. Had car 10ths, lost $1500, would not prorate unused por !!!. Hani lied, extended warranty was not refundable or transferable, told it would be. Had car 10ths, lost $1500, would not prorate unused portion. More

Great service! This facility is new and fantastic. The service staff is phenomenal, especially Danny Schlenker. He is courteous, efficient and knowledgeable. He is a This facility is new and fantastic. The service staff is phenomenal, especially Danny Schlenker. He is courteous, efficient and knowledgeable. He is an asset to this dealership. I wholeheartedly recommend this service center. More

Service Danny does an excellent job whenever I need help with service for my GTI or my wife's Jetta. He is a pleasure to work with. Danny does an excellent job whenever I need help with service for my GTI or my wife's Jetta. He is a pleasure to work with. More

overall great experience The staff was extremely helpful. Service is fast and high quality. I will continue to shop here for not only myself but my wife and children. The staff was extremely helpful. Service is fast and high quality. I will continue to shop here for not only myself but my wife and children. More