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Volkswagen of Ocala
Ocala, FL
1,571 Reviews
Welcome to Volkswagen of Ocala. We’ve been in the automotive business for more than a decade, and since our start back in 2010, we’ve learned that we love putting our customers first. Our commitment to providing the best customer service possible stems from our many sister stores in the Gettel Automotive Group that are spread across Florida. We carry the Gettel family name with pride because our roots have allowed us the resources of a big company and yet the freedom to create our own unique personality right here in Ocala, FL. You can be sure that no matter who walks through our doors, they’ll be treated with respect and care. We can’t wait to show off our dealership!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,571 reviews
March 05, 2022
One of the best dealerships in the US! No matter where I travel, I can call them and feel comfortable that they have my back! Vw Ocala is the new service standard!🤗 No matter where I travel, I can call them and feel comfortable that they have my back! Vw Ocala is the new service standard!🤗 More
by Cheryl Williams
March 05, 2022
Danny in the service department is a treasure in this time of lacking customer service. time of lacking customer service. More
by B.Holmes
Employees Worked With
Verified CustomerMarch 05, 2022
Always the best service by Danny and the guys! Polite and responsive. Double thumbs up! Polite and responsive. Double thumbs up! More
by GJPAIGE
Employees Worked With
March 05, 2022
Daniel is the best help. Always looks out for me and my car. Thank you Always looks out for me and my car. Thank you More
by jsanderson1011
Employees Worked With
March 05, 2022
They rescheduled my appt three times. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. They was friendly at the service center. The EPC light came out yesterday. After giving them $1000 for repairs to the vehicle. More
by VTHOMAS526
Employees Worked With
Malaun Humbert
March 05, 2022
Sales floor was clean with friendly, knowledgeable staff around. They got my car in timely (with appointment)! And we're very clear on repairs needed, explaining the why's and how's. They had my car back in around. They got my car in timely (with appointment)! And we're very clear on repairs needed, explaining the why's and how's. They had my car back in order in a few hours. Never had any bad experiences to date here. More
by LAZYTIGER20
Employees Worked With
Other Employees :
Malaun Humbert, Michael "Irish" Bedaw
March 05, 2022
I normally interact with Danny or Heather. They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volksw They are both friendly and polite. My problem is not with the people at the service center, it is with the problems I have experienced with my Volkswagen Atlas Cross Sport. I have a 2020 and bought it in July 2020. I have had it in the service center 4 times in the last 1 1/2 years. 2 recalls, a problem with the steering and a problem with the air conditioner. I am losing faith with the quality of the Atlas. I love the style and size and looks of the vehicle, but am concerned about what problems I might encounter a few years down the road, when I have had this many issues in the 1st year and a half. The last time I was in I spoke with the service manager Michael and he went out of his way to fix a frustrating situation. He even had the car delivered to my home to save me another 45 minute drive each way the the dealer. I appreciate the staff, just not my experience so far with Volkswagen. More
by JPFULO
Employees Worked With
Heather Klopp, Michael Allan
March 05, 2022
Everything was great except I think 3 hrs is a bit long. (With appointment) for an oil change. (With appointment) for an oil change. More
by JK62222
