Volkswagen of Oakland - Service Center

Service department is incompetent I've had five trips to the service department, including three for the same issue (which they caused). They are friendly and cheerful but the techn I've had five trips to the service department, including three for the same issue (which they caused). They are friendly and cheerful but the technicians clearly don't know what they are doing. Every visit was multiple days and usually multiple phone calls - and usually yielded no results. I would go to a different dealer for service. More

Customer Service Shout out to Sam in the service department for helping me with my Trunk issues. He was very professional. My trunk still doesn't open because I didn't Shout out to Sam in the service department for helping me with my Trunk issues. He was very professional. My trunk still doesn't open because I didn't have the $500 to get it fixed, but Sam went above and beyond to help me without an appointment.... More

Awful place for car service THIS PLACE IS AWFUL. DON'T GO THERE. It has been 12 days since I sent my car there for tires change. Kept on calling and calling, No body can answer m THIS PLACE IS AWFUL. DON'T GO THERE. It has been 12 days since I sent my car there for tires change. Kept on calling and calling, No body can answer me the status and where my car is. I would go there and drove my car away no matter what but what kind of car service close on weekends? More

Outstanding service Amazing Customer Service Thank you for not only repairing my car quickly, but also ensuring that I felt recognized as a valued client of VW. Mike Amazing Customer Service Thank you for not only repairing my car quickly, but also ensuring that I felt recognized as a valued client of VW. Mike specifically went above and beyond to ensure I was satisfied. I will definitely take my car there again for service. -Sue More

Speedy and efficient I was helped by Athena who's specializes in the upgrade program. She was very helpful and extremely thorough while explaining how it works all goes. H I was helped by Athena who's specializes in the upgrade program. She was very helpful and extremely thorough while explaining how it works all goes. However at the time I can't do the upgrade, tho one day, I can't wait too! More

I stopped by this morning for service. I read a bunch of reviews. Some good, some bad. Still I had to check it out for myself. I work close by and really didn't want to drive to Dirito Bros I read a bunch of reviews. Some good, some bad. Still I had to check it out for myself. I work close by and really didn't want to drive to Dirito Bros. VW. I actually had a great experience. They gave me a shuttle to work and a Lyft back. My advisor was great. I was even greeted by the manager. Think his name was Mike. Ill be back despite other peoples opinions. Do me well and Ill do you well. Thanks guys! I'll be back. More

Stay away from the Crooks at VW of Oakland I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of re I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of replacement of the Rear oxygen sensor is max $250. What a bunch of crooks! Webster the manager's explanation was that it takes his mechanic at least an hour to find the problem ($175/hour). Really Webster????!!!!?! Just because I'm a woman wearing a dress and heals doesn't mean I'm mechanically Illiterate. These days to find a electrical issue with a NEW car you hook it up to a computer which spits out a error code telling you exactly where to find the problem. It takes less then 5 minutes. And I did verify this with 3 other VW shops (dealer and non-dealers) just to make sure I had it right. Now the Rear O2 sensor is a plug so literately you have to dig a bit (no more the 30 min max) to get to the plug, pull it out and replace it. That's it. I actually watched the guy at the shop where I took my car in for a repair do it so don't try and tell me YOUR mechanics that are VW TRAINED will take over an hour to replace it. So the max you should be charging for the work is $145 + the $250 for the part. That's a total of $400. I've been coming to the shop for almost 10 years now. I explained that this month I've been hit by hospital expenses and it's my daughter's 16th Birthday. You'd think they'd at least be honest with their charges. NOPE! They don't care. As long as the money goes in their pocket what does it matter if they are overcharging. The whole service office staff has changed since my previous review. It's now run by the crooked Webster and his hooligans. I would highly discourage anyone from using them. I found a great shop in Berkeley that does VW repair. You can message me for the name if you want. HONEST, solid people. Got the whole job done for $330 + tax. Still out the $175 to VW for the supposed hour it took for the mechanic to hook the car up to the computer and read the error on the screen. Sounds to me the money went to pay for reading lessons for him so he code read the instructions the computer was giving him because he sure wasn't digging under my hood. More