Volkswagen of Oak Lawn - Service Center

Josh Malone went above and beyond to make sure the customer was satisfied. True customer service! My go-to guy from now on! Please continue to serve customers this way, it matters and makes huge diff customer was satisfied. True customer service! My go-to guy from now on! Please continue to serve customers this way, it matters and makes huge difference! More

Accommodating, getting the part took 3 weeks. Not counting weekends. Parts person Tyler was cordial. When the part did come in, he kept me updated. The person who took the payment was rude. I was Not counting weekends. Parts person Tyler was cordial. When the part did come in, he kept me updated. The person who took the payment was rude. I wasn’t warned that a 3% charge would be added on if I used a charge card. I didn’t have my debit card with me. If I would have known, I would have saved myself $50. And brought my debit card or cash. My ride left and I live 3 miles away. More

I would never go back, they don't wash your car, they charge for using a credit card and I wouldn't recommend it to anyone charge for using a credit card and I wouldn't recommend it to anyone More

Service was good, my vehicle received great service! The part came in fast and was installed in no time! The part came in fast and was installed in no time! More

I appreciate the support and quick turn around when I mess up the day of the appointment. mess up the day of the appointment. More

Whoever hired Nathan As The Sales Manager Here At Volkswagen Of Oak Lawn Needs To Seriously re-think his/her decision! He needs to be re-evaluated mentally and professionally! Nathan maliciously refu Volkswagen Of Oak Lawn Needs To Seriously re-think his/her decision! He needs to be re-evaluated mentally and professionally! Nathan maliciously refused to pay my transportation company for delivering a vehicle for Volkswagen of Oak Lawn. Not only refused to pay but became belligerent and threatening! I would be afraid to walk away from a sales deal with him be he is unpredictable! I am terrified to be in his presence! Tonight I still have not received payment for my services! I have plenty nasty receipts from our text threads! Please some Executive of Volkswagen please help us! More

I want to give a big shoutout to this place! They truly know what they’re doing. Their service representatives are highly professional, and their managers are equally outstanding. The technician They truly know what they’re doing. Their service representatives are highly professional, and their managers are equally outstanding. The technicians are incredibly dedicated to addressing your concerns, leaving you with the confidence that they’ve got your back every step of the way More

I brought my 2024 atlas to the service department. car is having electrical issues.when I arrived, I was told that they didn’t have loaners, but they could give me a ride back home. One hour later they car is having electrical issues.when I arrived, I was told that they didn’t have loaners, but they could give me a ride back home. One hour later they couldn’t take me home because they didn’t have anyone or any cars. I would not have a problem with that if I was told this from the beginning But Reyna the service attendant came out 15 min into my waiting time and told me that the shuttle was going to be there shortly, that she had called them and they were on the way. Well if I would not have checked she would have left me waiting there for hours. the service manager and her were absolutely unprofessional! they told me that since they didn’t have anybody to take me home Nore had loaners my options were to just reschedule and take my car back .that obviously upset me a lot because I was there for an hour and a half waiting for a ride back home. However, their response was actually really shocking. They said that they prioritize on the customers that purchase their cars there and since I didn’t purchased the car there they didn’t ’t have loaners for me.And Reyna also mentioned that if i didn’t like my options, I could always take the car back to the dealer I purchased it from. this is definitely not the way to treat customers. Hopefully this review gets to owners or upper management, people that will care about the customer and the reputation of this place. You should be treated with dignity and respect whether you purchase a car there or not, you are a Volkswagen CUSTOMER.! More

Took my car in for service and 4 days later still hasn’t even been looked at. I was it was looked at but my car send me notifications of when it is open or turned on and since I’ve dropped it off has not ev even been looked at. I was it was looked at but my car send me notifications of when it is open or turned on and since I’ve dropped it off has not even been opened. What’s the point of doing an appointment if they don’t have availability. Don’t think of customer and advisor don’t answer or return calls. I wish I could give a 0 stars as a rating. More