Volkswagen of Oak Lawn - Service Center

Do not service your vehicle here EVER!!! If there was a way to give a negative star rating I would. Do not have your vehicle serviced here, if you do you were warned. Ignoring previous revie If there was a way to give a negative star rating I would. Do not have your vehicle serviced here, if you do you were warned. Ignoring previous reviews regarding poor service, over charging for pricey services that really only required a quick fix etc. I took my car in for an oil change and a tire got a phone call 3 days later that my bill was $1500!!! I was given a $550 tab for a maintenance check....that I NEVER asked for or requested. They say the work order has my signature except it had no prices next to it! I've been speaking back and forth with the service manager who basically came back with the we've been in business 25years and here's a $50off service coupon? If you admit no wrong doing after such a lengthy ( who are we kidding here) conversation with upper management or that 25years in business means that there isn't room for improvement you are sadly mistaken. Also why the $50 off? As of that compares to being charged $550 for something I NEVER ASKED FOR! If you must take your car here which I've earned you not to do, do not sign any documents without checking for erroneous charges and taking pictures of any paperwork given! More

My experience today was fantastic. I am getting the car that I wanted, at a fantastic price with a fantastic monthly note. Every one at this dealer ship went out of their way to assist me today. Again t that I wanted, at a fantastic price with a fantastic monthly note. Every one at this dealer ship went out of their way to assist me today. Again the service was fantastic. More

Two years ago we went in after having a bad experience at Mancari's Dodge, well, we purchased three Jetta's (two 2011's and one 2008) it was a great experience and a decent deal. Fast forward to last night, Mancari's Dodge, well, we purchased three Jetta's (two 2011's and one 2008) it was a great experience and a decent deal. Fast forward to last night, we went in for some service on our 2011 Jetta, while waiting, Arshan got us a good deal on a 2013, our payment went down and we put out NO money, it was all a good experience. Rocco remembered us and as always, was quite nice. We have purchased 5 cars from Haggerty now, at two dealerships (GMC-Buick down the street and 4 at the VW dealer) it has always been great dealing with friendly employees and the finance guy was VERY friendly, approachable and informative. Thanks Haggerty!!! More

best quality service & attention for three years now; I have a porter that drops me off and picks me up at my home. There is always an detailed description and explanation for the service in a frien now; I have a porter that drops me off and picks me up at my home. There is always an detailed description and explanation for the service in a friendly manner. More

Great quality service and top not sales professionals. Mike the owner treats all people like they are VIPs. Beautiful and inviting locations. It says a lot about the quality of their service and products Mike the owner treats all people like they are VIPs. Beautiful and inviting locations. It says a lot about the quality of their service and products. More

I was very happy with the service department. When calling in, they were very professional, took their time and asked questions. They made sure that I understood what needed to be done. They asked if calling in, they were very professional, took their time and asked questions. They made sure that I understood what needed to be done. They asked if I had any transportation needs when I dropped my car off and was taken to the train station promptly. They also had a car waiting for me when I returned. I have had my 06 passatt for 6 years and love it. When I do have to go into the dealership, I am so tempted to drive away with new wheels, but I am driving my car until it runs no longer. More

While on a business trip I had the pleasue to use the service department at Mike Haggerty VW, the experience was great. Friendly, helpfull and priced welll. service department at Mike Haggerty VW, the experience was great. Friendly, helpfull and priced welll. More

I always go to Mike Haggerty VW for all my service needs. I live about 30 miles south, but I always go to this dealership because of the service that I receive here. I'm always greated politely by the serv I live about 30 miles south, but I always go to this dealership because of the service that I receive here. I'm always greated politely by the service guys and even when I'm waiting at the counter, the salesmen always smile and say hi. It's a just a great friendly feel here. The waiting room/restrooms are very clean and always have a free snack if you would like! When service is done with my car, they go over everything they did and let you know what concerns they have. NO PRESSURE HERE....... More

Once again,I great had experience, at Mike Haggerty Volkswagen.. My salesman Andrew, Pete the sales mgr, and Frank in finance. Andrew was very helpful taking time to explain differences with each. I c Volkswagen.. My salesman Andrew, Pete the sales mgr, and Frank in finance. Andrew was very helpful taking time to explain differences with each. I chose the 2011 Jetta. Pete sat with my Andrew to explain in great detail some issues I had with a vehicle that was to be traded in. All the info I gained that day will help me with future purchases. Once in the finance office, Frank assisted me in chosing the best options as far financing, I got a great rate, A excellent extended warranty. I feel that this has by far been the best vehicle purchase I've had in a very long time.... Thanks guys I will be back to buy again.......See you in the spring/summer 2012 Norvin Allen.... More

I have heard the rumors about how horrible the service is at this location, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped at this location, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped off for an oil change and the airbag warning light was on. I had to call the service department on Tuesday, 05 April 2011@ 4:30p.m. to be told that my car was just being checked, I received a call @ 5:30p.m. and was told the oil change was completed but the wiring was burnt out for the airbag. I asked the service person to go ahead and fix the vehicle. I never received a call that night or the next day until I called the service department on Wednesday, 06 April 2011 @4:30 pm. I was told that the part for the airbag was not ordered and if they ordered it now, it would not be in until Thursday, 07 April 2011. I stated they have had my car for three days, they was suppose to order the part on Tuesday, but the part was not ordered. I told them I was coming to get my vehicle. This is not the end of the bad service. I drove my vehicle for two days when the coolant light came on in the dash board that stated stop the car immediately and check the coolant fluid. When I had a auto store to check the fluid because I could only make it off of the expressway. They stated they coolant fluid was wayyyyyyyy below the min requirement (I have photos), washer fluid was not filled. Remember at the beginning of the letter I stated I had and oil change where they are suppose to check and top off all fluids. I completed a complaint on their website, but no reply. Do anyone know how to get in contact with the owner of this dealership so I can inform him of the poor service at this dealership. Now I have to make an appointment to drop the same vehicle off at another dealership to complete the job that was not done. Ohhh they did charge me for putting the vehicle on the machine but did not complete the work. I still can not drive my Volkswagen Toureg until I get it to another dealership. More