Volkswagen of Oak Lawn - Service Center

They were polite, attentive, answered all my questions. They greeted me with smiles it made me feel welcomed. The were prompt and the wait wasn’t long. I was offered snacks or beverage while I waited. They greeted me with smiles it made me feel welcomed. The were prompt and the wait wasn’t long. I was offered snacks or beverage while I waited. More

Despite a prior failure to service my ID4, I, reluctantly, scheduled mandatory "recall" service with no "loaners" available. They shuttled me to the airport for a rental at my own expense. I was reluctantly, scheduled mandatory "recall" service with no "loaners" available. They shuttled me to the airport for a rental at my own expense. I was pleasantly surprised with a call, that evening, that "the car is ready. " They've renewed my confidence in their shop. More

Service department is very good. They keep you updated. The coupons help with the prices. Odey is knowledgeable and not pushy. They keep you updated. The coupons help with the prices. Odey is knowledgeable and not pushy. More

Great experience. Very knowledge and polite service team. Keep up the good work. Thank you very much! Very knowledge and polite service team. Keep up the good work. Thank you very much! More

Service was excellent and the representative keep me informed my car was returned in a timely manner informed my car was returned in a timely manner More

Top notch! ! Service by Tyler was amazing. I needed a lot of service for my Beetle and he got it all done. I didn’t realize how much work was needed but he expla ! Service by Tyler was amazing. I needed a lot of service for my Beetle and he got it all done. I didn’t realize how much work was needed but he explained everything in full detail and I am good to go. I am completely satisfied!! Thanks Tyler!! More

Josh Malone went above and beyond to make sure the customer was satisfied. True customer service! My go-to guy from now on! Please continue to serve customers this way, it matters and makes huge diff customer was satisfied. True customer service! My go-to guy from now on! Please continue to serve customers this way, it matters and makes huge difference! More

Accommodating, getting the part took 3 weeks. Not counting weekends. Parts person Tyler was cordial. When the part did come in, he kept me updated. The person who took the payment was rude. I was Not counting weekends. Parts person Tyler was cordial. When the part did come in, he kept me updated. The person who took the payment was rude. I wasn’t warned that a 3% charge would be added on if I used a charge card. I didn’t have my debit card with me. If I would have known, I would have saved myself $50. And brought my debit card or cash. My ride left and I live 3 miles away. More

No effort wanted to charge 2 separate diagnostic fees of 200 each never going here again 200 each never going here again More

I would never go back, they don't wash your car, they charge for using a credit card and I wouldn't recommend it to anyone charge for using a credit card and I wouldn't recommend it to anyone More