Volkswagen of Oak Lawn - Service Center

Dashboard replaced, software update installed, nice loaner vehicle, my ID.4 returned faster than estimated. loaner vehicle, my ID.4 returned faster than estimated. More

This was my first use of the service department and I was very impressed with Tyler he explained what and how the process would worked and it happened in that order no issues so with that I was pleased. very impressed with Tyler he explained what and how the process would worked and it happened in that order no issues so with that I was pleased. Thanks Tyler More

Friendly customer service, waiting area always welcoming updates you by text, overall good service thanks updates you by text, overall good service thanks More

Jason did an exceptional job and handling the care of my vehicle and staying in communication about the services that needs to be done. vehicle and staying in communication about the services that needs to be done. More

They are always professional and efficient whenever I have an appointment. Thank you so much for your kindness. have an appointment. Thank you so much for your kindness. More

Josh, the Volkswagen mechanic, was great. Good communicator and explained everything very well. He did a very thorough job looking into my vehicle. Good communicator and explained everything very well. He did a very thorough job looking into my vehicle. More

There should be more notices throughout the dealership about the surcharge for using a credit card and that it’s 3%. Very disappointing that I was not informed about the payment options and fees involved. about the surcharge for using a credit card and that it’s 3%. Very disappointing that I was not informed about the payment options and fees involved. More

Everything I needed done wasn’t even tho I had a conversation with Josh and when o asked about certain things he agreed to do.. conversation with Josh and when o asked about certain things he agreed to do.. More

Friendly, knowledgeable, and did a great job on my recent service. They kept me informed the whole way. service. They kept me informed the whole way. More

The service representative, Josh was helpful, concerned and kept communications lines open. The is good at his job . and kept communications lines open. The is good at his job . More