Volkswagen of Oak Lawn

Good got me in and out . Made the appointment . Service advisor didn’t waste my time Made the appointment . Service advisor didn’t waste my time More

After picking up a new car from the dealer after a few days I noticed that the screws used to install the license plate were not tightened and the whole plate was moving sideways so I drove to the service days I noticed that the screws used to install the license plate were not tightened and the whole plate was moving sideways so I drove to the service to have it fixed, they fixed the fault in a few minutes however after arriving home it turned out that the my license plate was falling off again so I went back to the service and reported the problem after the supervising officer looked at the car it was determined that one of the staff used too big screws for installation and I was given a different date because it was Saturday and they didn't have anyone to fix it. After a few days we reported again to have the fault fixed, the license plate was installed correctly nothing is falling off however the screws that were used to fasten it leave much to be desired they are big and ugly and no car on their lot has them. The only consolation is that my license plate is not falling off after three visits to the service however, the mechanic advices me that if anyone ever unscrews these screws, they should be careful not to tighten them too much, which indicates that the fault has been corrected but not repaired. More

They were very helpful and did the services that I needed, and suggested one more that I needed to which I was thinking about doing anyhow! needed, and suggested one more that I needed to which I was thinking about doing anyhow! More

The young man that assisted me with my car was extremely polite. I would like to say thank you. polite. I would like to say thank you. More

The services center guys were helpful and quickly worked to correct the service scheduling website’s mistake of not ordering the parts for my car despite me specifically scheduling the service and providing to correct the service scheduling website’s mistake of not ordering the parts for my car despite me specifically scheduling the service and providing the VIN. More

Everyone was attentive and helpful. I appreciated the updates throughout the wait. I am not accustomed to being charged for tire rotation however. That’s usually included with oil chan I appreciated the updates throughout the wait. I am not accustomed to being charged for tire rotation however. That’s usually included with oil changes at my previous dealership. More

Josh handled checking me in smoothly and Mark informed of updates with the completion of the car. updates with the completion of the car. More

It’s a great place to buy a car. This is the second vehicle that I have bought from them in one year. This is the second vehicle that I have bought from them in one year. More

The level of service was exceptional and would recommend them to all of my friends. them to all of my friends. More

They are. very prompt and helpful with my visits always accommodating and friendly towards me very prompt and helpful with my visits always accommodating and friendly towards me More