Volkswagen of Oak Lawn

I purchased a Toureg from this dealership and was so impressed with the process that I recommended this dealership to my son, who bought, and one of our closest friends, whom also bought. I have had my impressed with the process that I recommended this dealership to my son, who bought, and one of our closest friends, whom also bought. I have had my car in for regular maintenance and once to deal with an issue and everytime I have used the service dept. I was completely satisfied with the results. All the work was done in a timely fashion and I found the staff very helpful and willing to answer all of my inquiries. I was even given rides to and from the airport while my car was being serviced. I would highly recommend this dealership to anyone. More

The people at Mike Haggerty VW are the best they make buying a car and service a brezzzz I can't see going any where else buying a car and service a brezzzz I can't see going any where else More

Wow! What a great experience. I feel like a walked out of Haggerty Volkswagon knowing that I got the best car for the best deal! Guy and Pete were so helpful. I wasn't quite sure what I wanted, but they of Haggerty Volkswagon knowing that I got the best car for the best deal! Guy and Pete were so helpful. I wasn't quite sure what I wanted, but they were able to point me in the right direction! Thanks Haggerty for a great experience. I will definitely be back! More

While on a business trip I had the pleasue to use the service department at Mike Haggerty VW, the experience was great. Friendly, helpfull and priced welll. service department at Mike Haggerty VW, the experience was great. Friendly, helpfull and priced welll. More

I always go to Mike Haggerty VW for all my service needs. I live about 30 miles south, but I always go to this dealership because of the service that I receive here. I'm always greated politely by the serv I live about 30 miles south, but I always go to this dealership because of the service that I receive here. I'm always greated politely by the service guys and even when I'm waiting at the counter, the salesmen always smile and say hi. It's a just a great friendly feel here. The waiting room/restrooms are very clean and always have a free snack if you would like! When service is done with my car, they go over everything they did and let you know what concerns they have. NO PRESSURE HERE....... More

Once again,I great had experience, at Mike Haggerty Volkswagen.. My salesman Andrew, Pete the sales mgr, and Frank in finance. Andrew was very helpful taking time to explain differences with each. I c Volkswagen.. My salesman Andrew, Pete the sales mgr, and Frank in finance. Andrew was very helpful taking time to explain differences with each. I chose the 2011 Jetta. Pete sat with my Andrew to explain in great detail some issues I had with a vehicle that was to be traded in. All the info I gained that day will help me with future purchases. Once in the finance office, Frank assisted me in chosing the best options as far financing, I got a great rate, A excellent extended warranty. I feel that this has by far been the best vehicle purchase I've had in a very long time.... Thanks guys I will be back to buy again.......See you in the spring/summer 2012 Norvin Allen.... More

Great car buying experience i have had. Very easy to deal - profesionals. Mike Haggerty VW, in Chicago, brings the best that Volkswagen has to offer and also offers the best values in Chicago, all Chicagolan - profesionals. Mike Haggerty VW, in Chicago, brings the best that Volkswagen has to offer and also offers the best values in Chicago, all Chicagoland and New VW products include Jetta. Now we have beatiful new 2011 Jetta. Thank you. More

I was in the market for a new VW Jetta, and Andrew was the salesperson that helped me out. From the beginning he was very honest and helpful, and made the two day process as easy as it could have been. Ev the salesperson that helped me out. From the beginning he was very honest and helpful, and made the two day process as easy as it could have been. Eventually we reached a fair price on the new car and my trade-in, then I went through with processing the transaction with Rocco (a manager, and also very nice), and that night I was out the door with my new car. I had a very good experience at this dealership and would recommend it to anyone looking for a VW. The only downside was dealing briefly with another manager, Pete, who really rubbed me the wrong way. He's the only person I dealt with who I did not feel was being completely honest with me. Fortunately I only spoke with him briefly, and the transaction went through without a hitch and left me satisfied. More

I have heard the rumors about how horrible the service is at this location, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped at this location, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped off for an oil change and the airbag warning light was on. I had to call the service department on Tuesday, 05 April 2011@ 4:30p.m. to be told that my car was just being checked, I received a call @ 5:30p.m. and was told the oil change was completed but the wiring was burnt out for the airbag. I asked the service person to go ahead and fix the vehicle. I never received a call that night or the next day until I called the service department on Wednesday, 06 April 2011 @4:30 pm. I was told that the part for the airbag was not ordered and if they ordered it now, it would not be in until Thursday, 07 April 2011. I stated they have had my car for three days, they was suppose to order the part on Tuesday, but the part was not ordered. I told them I was coming to get my vehicle. This is not the end of the bad service. I drove my vehicle for two days when the coolant light came on in the dash board that stated stop the car immediately and check the coolant fluid. When I had a auto store to check the fluid because I could only make it off of the expressway. They stated they coolant fluid was wayyyyyyyy below the min requirement (I have photos), washer fluid was not filled. Remember at the beginning of the letter I stated I had and oil change where they are suppose to check and top off all fluids. I completed a complaint on their website, but no reply. Do anyone know how to get in contact with the owner of this dealership so I can inform him of the poor service at this dealership. Now I have to make an appointment to drop the same vehicle off at another dealership to complete the job that was not done. Ohhh they did charge me for putting the vehicle on the machine but did not complete the work. I still can not drive my Volkswagen Toureg until I get it to another dealership. More

These guys are some of the most dishonest people in the business. My experience trying to buy a used VW Jetta was awful. I have bought several brand new cars from these guys. But the manager they have ther business. My experience trying to buy a used VW Jetta was awful. I have bought several brand new cars from these guys. But the manager they have there.....Pete.....he tried to get one over on me..........twice. I bought a used VW Jetta wagon with a bad transmission. It seems they didnt catch that after putting it through their 128 point check. While trying to work that problem out and it that time the car got totaled. Eventually I went there and bought a brand new VW wagon. Well I needed a car for my company and thought maybe a VW would be good for the amount of miles we would be putting on it. Thats where the manager Pete comes in. He supposedly "Set" me up with the perfect VW Jetta. Well, it wasn't so perfect when I took it out and put my own analyzer on it and had my mechanic look at it. Pete had the nerve to tell me the thing ran tight and fully gone through with the 128 point check. It turned out there was multiple problems to fix and he knew about them. When I asked why he would do that to someone who has been such a good customer. He said "Thats why it's 4 grand man" with a big grin on his face. He knew I caught him and he acted like I was going to believe more of his lies. I know more about VW's than any of them people. I also know that I will never refer them to anyone ever agian. More