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Volkswagen of Oak Lawn

Oak Lawn, IL

3.7
147 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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8920 South Cicero Avenue

Oak Lawn, IL

60453

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Showing 147 reviews

January 22, 2025

Had a fantastic experience buying my 2024 Jetta GLI thanks to Felicia. She was knowledgeable, professional, and genuinely helpful throughout the process. No pressure, just great service and a great dea More

by KUSH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felicia Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Mohammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander
January 21, 2025

Great experience. Very knowledge and polite service team. Keep up the good work. Thank you very much! More

by Brian Hurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Akkawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2025

Top notch! ! Service by Tyler was amazing. I needed a lot of service for my Beetle and he got it all done. I didn’t realize how much work was needed but he expla More

by MORANRICHARD1169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Mohammad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Tyler
January 20, 2025

Service was excellent and the representative keep me informed my car was returned in a timely manner More

by Happy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
January 19, 2025

Josh Malone went above and beyond to make sure the customer was satisfied. True customer service! My go-to guy from now on! Please continue to serve customers this way, it matters and makes huge diff More

by Angel Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Malone from service
January 19, 2025

No effort wanted to charge 2 separate diagnostic fees of 200 each never going here again More

by VREYES4902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Jan 21, 2025 -

Volkswagen of Oak Lawn responded

Dear Victor, Thank you for sharing your feedback. We’re sorry to hear about your frustration, and we truly appreciate the opportunity to clarify the situation. After reviewing your case, we determined that the damage was caused by an accident, which unfortunately is not covered under the warranty. That said, we made the decision to waive the pre-authorized diagnostic fee as a gesture of goodwill, understanding that accidents can happen. We strive to offer transparent communication and fair pricing, and we're sorry if this was not clear during your visit. If you have any further questions or would like to discuss this matter, please don’t hesitate to reach out to me directly at 708-529-7840. We hope to have the opportunity to serve you again in the future. Best regards, Sam Akkawi Service Manager Volkswagen of Oak Lawn

January 19, 2025

Accommodating, getting the part took 3 weeks. Not counting weekends. Parts person Tyler was cordial. When the part did come in, he kept me updated. The person who took the payment was rude. I was More

by NCODIAMAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in parts 8, cashier on Friday afternoon 1
January 18, 2025

We are frequent buyers from Volkswagen of Oak Lawn. We have been purchasing cars from them since 2004. We have tried other Volkswagen locations, but always go back to the Oak Lawn location because we a More

by JLARA1426
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Rhoden
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

I would never go back, they don't wash your car, they charge for using a credit card and I wouldn't recommend it to anyone More

by JAVIERSANGABRIEL
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service
January 16, 2025

I appreciate the support and quick turn around when I mess up the day of the appointment. More

by SEGALOSS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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