Volkswagen of Oak Lawn

I have been waiting since April for a key for my replacement key fob. Everytime I reach out I’m told it should be here next week. Even took it in for an oil change and was told Someone would get ba replacement key fob. Everytime I reach out I’m told it should be here next week. Even took it in for an oil change and was told Someone would get back to me that following we. Here we are another 2 weeks later still no callback or key. More

I recently purchased a Certified Pre-Owned VW Passat from VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring around the passenger-side climate control knob was missing—a detail that should have been caught during their so-called “120-point inspection.” I immediately contacted my sales rep, Alexis, who asked me to schedule a service appointment. However, once I arrived at the service department, it felt like sales and service were operating in completely different worlds. The welcoming attitude I received during the purchase quickly vanished. Suddenly, no one could make eye contact, and it felt like people were trying to distance themselves from any responsibility. What was most frustrating was the response from Nate Swanson, the Used Car Manager. Despite the fact that the missing knob could be clearly seen in the original vehicle listing, and despite it being a functional part of the car, he refused to replace it. I was told that neither service nor sales would approve the repair. A $70 part (with a $523 replacement quote) was apparently not worth their time to fix—despite the dealership’s own oversight. When I asked how they could sell a car advertising a feature that’s not even usable, the response was essentially: “We understand, but we won’t fix it.” This level of indifference was shocking. I meet hundreds of people every day, and I can honestly say I’ve never encountered a more unprofessional or dismissive front-end manager. As for Alexis, I expected more accountability from the person who sold me the car. The lack of follow-through and support post-sale is extremely disappointing. Bottom line: I love VW vehicles, but I would strongly advise anyone considering VW of Oak Lawn to think twice. The post-sale support is severely lacking, and once the sale is made, you're essentially on your own—even when it comes to basic issues caused by their own oversight. Save yourself the headache and choose a dealership that stands behind its vehicles and values customer satisfaction. More

I came in with a company vehicle, not knowing what to do or how to take care of the payment, and he walked me through every single step and made sure I was taken care of or how to take care of the payment, and he walked me through every single step and made sure I was taken care of More

Professional, friendly service and smooth process. Truly satisfied and highly recommend. Exceptional 1st VW purchase Truly satisfied and highly recommend. Exceptional 1st VW purchase More

Great service I am so sad I don’t have my beetle anymore this was a phenomenal dealership experience. this was a phenomenal dealership experience. More

I received quality service from a caring and competent staff .The environment was extremely clean and thoughtfully appointed. I wouldn’t hesitate to recommend their service department to fellow Volkswage staff .The environment was extremely clean and thoughtfully appointed. I wouldn’t hesitate to recommend their service department to fellow Volkswagen owners. More

Sam and his team were extremely helpful and were able to resolve the issues with the Golf resolve the issues with the Golf More

Very friendly people with outstanding customer experience And he know his job I felt like a high priority customer And he know his job I felt like a high priority customer More

Clean very friendly fast serve fine the best deals good location glad I came there location glad I came there More

I like the fact that I was in and out for my recall I also like the the p professionalism and helpfulness from everyone at the dealership also like the the p professionalism and helpfulness from everyone at the dealership More