Volkswagen of Oak Lawn

Outstanding customer service and amazing detail to information. Also going out of there way to help information. Also going out of there way to help More

He was very clear and concise about what services my suv needed. He was very knowledgeable about answering questions or concerns that I had. Thanks Tyler needed. He was very knowledgeable about answering questions or concerns that I had. Thanks Tyler More

Great! Explained inspection, but was not pushy to make any repairs I did not agree with Explained inspection, but was not pushy to make any repairs I did not agree with More

Great service and communication from Oeday My car was ready as promised, Great service and communication from Oeday ready as promised, Great service and communication from Oeday More

Great Experience! Very Professional and courteous. Methodical in their explanation of the services rendered. Thanks 😊 Very Professional and courteous. Methodical in their explanation of the services rendered. Thanks 😊 More

Always welcoming and provide the details of what I need upfront. Order Akkawi was great. upfront. Order Akkawi was great. More

I came in to get my car looked at because it had the tire pressure loss sign appear on the dash , they find a nail in the middle of my tire, and they did great and quick service on the patchwork and I was ba pressure loss sign appear on the dash , they find a nail in the middle of my tire, and they did great and quick service on the patchwork and I was back on the road under a hour More

Despite setbacks during my first appointment, where all the parts needed were not ordered. All the work was completed during this visit quickly. the parts needed were not ordered. All the work was completed during this visit quickly. More

Good got me in and out . Made the appointment . Service advisor didn’t waste my time Made the appointment . Service advisor didn’t waste my time More

After picking up a new car from the dealer after a few days I noticed that the screws used to install the license plate were not tightened and the whole plate was moving sideways so I drove to the service days I noticed that the screws used to install the license plate were not tightened and the whole plate was moving sideways so I drove to the service to have it fixed, they fixed the fault in a few minutes however after arriving home it turned out that the my license plate was falling off again so I went back to the service and reported the problem after the supervising officer looked at the car it was determined that one of the staff used too big screws for installation and I was given a different date because it was Saturday and they didn't have anyone to fix it. After a few days we reported again to have the fault fixed, the license plate was installed correctly nothing is falling off however the screws that were used to fasten it leave much to be desired they are big and ugly and no car on their lot has them. The only consolation is that my license plate is not falling off after three visits to the service however, the mechanic advices me that if anyone ever unscrews these screws, they should be careful not to tighten them too much, which indicates that the fault has been corrected but not repaired. More