Volkswagen of Murfreesboro

Rude and untrustworthy staff at Signature VW of Murfreesboro I intended to buy a Jetta from this dealership. I contacted the internet sales manager, Eric Beers, who initially told me everything I wanted to hear I intended to buy a Jetta from this dealership. I contacted the internet sales manager, Eric Beers, who initially told me everything I wanted to hear and asked me to come by after work. I wasn't able to stop in until the next day, so when I called to let him know this, Eric got verbally abusive and then hung up the phone on me saying I was a "no show" for his initial appointment. His tone was confrontational from the moment I called and was highly unprofessional. Also, I later learned the pricing he quoted me was inaccurate (bait and switch). I will most certainly not be returning here... More

Went looking to lease a new Volkswagen TDI Beetle. I live in Alabama and did most of the search via internet and text. Settled on Signature after completing my research. Got the best price for the veh live in Alabama and did most of the search via internet and text. Settled on Signature after completing my research. Got the best price for the vehicle as well as super customer service. Ryan was a man of his word and the deal I got was the one we agreed to in our negotiations prior to meeting him at the dealership. David Russell completed the paper work a quick and efficient manner and explained every detail in a clearly and concisely. After the experience we felt like family. We will recommend the dealership and be back again. More

First VW purchase, love the car. . but this review is about the dealership. We have credit issues like many americans right now, we were treated not only fairly but as if we were VIPs by both the sales p about the dealership. We have credit issues like many americans right now, we were treated not only fairly but as if we were VIPs by both the sales person and the finance manager. We were there for hours, a few complimentary drinks later the finance manager was able to work a deal with VW credit (not a horrible finance company). He was literally on the phone with them for over half an hour. This is service you don't get everywhere. Sure, they want to make the sale, but this was being an advocate for us which is treatment we didn't get anywhere else (Redell Honda etc.). The sales person was not pushy, in fact he was laid back. He let us make the decision. When we got in the finance office to desk the deal... we got the same treatment. He explained line by line what we were signing up for, and mentioned but did not PUSH the extended warranty at all. This was a very pleasant experience. When all was said and done, here is how we ended up: A brand new VW Jetta TDI with less than 100 miles on it (not a stripped model) for almost $7,000 less than MSRP on Kelley Blue Book. Low Down Payment Outstanding Interest rate for our credit, directly through VW credit We will definitely be coming back to this dealership, and I HIGHLY recommend it to anyone considering a VW or Hyundai. You can't go wrong here, I assure you. I'd like to thank Ethan (Sales) and Russell (Finance Manager) for their outstanding service, you deserve every penny of the commission you earned and I wish you and the dealership the best. More

great sales staff. overall very pleased with my car buying experience. and VERY happy with my tdi Volkswagen diesel beetle! will definitely recommend this dealerahip buying experience. and VERY happy with my tdi Volkswagen diesel beetle! will definitely recommend this dealerahip More

Honest, not pushy, friendly and thorough, describes our experience at this dealership. Second car we have bought from our salesman. Chad and Signature VW rock! experience at this dealership. Second car we have bought from our salesman. Chad and Signature VW rock! More

If you want a truly exceptional buying experience with great prices in the Nashville area then look no further than Signature VW. I made the mistake of starting with Hallmark VW but they low balled me on great prices in the Nashville area then look no further than Signature VW. I made the mistake of starting with Hallmark VW but they low balled me on my trade-in and wanted more money for the same car. Save yourself time and money and see the friendly and honest staff of Signature VW. Dankeschön to Jay Fitzmorris (Sales), Howard Litvack (Finance) and Tony Esposito (Sales Manager). You guys gave me an amazing Signature Story to tell my family and friends. More

Lied to our face on more than one occasion. We were qouted $1000 difference than what they were going to charge us. That is how they got us to drive an hour and a half away. Then when drawing up paper qouted $1000 difference than what they were going to charge us. That is how they got us to drive an hour and a half away. Then when drawing up paper work he gave us two options take one price pick up car ourselves and finance through vw or we pay the extra $1000 and be done. So we chose to pay $1000. As he draws up paperwork we see he is putting in finance paperwork. We state we have financing. He then stated we had to finance through vw. Seriously...not what he just.stated. We asked for a no bs sales person, and got nothing but that crap from tgis dealership. One word "LIARS" More

Bought a new VW GTI from Signature over the weekend. This was my first new car in over 15 years, so I spent many weeks looking around M'boro and Franklin, researching on-line, and test driving before decidin was my first new car in over 15 years, so I spent many weeks looking around M'boro and Franklin, researching on-line, and test driving before deciding. Nell Mathis was great to work with. I test drove a lot of vehicles at Signature, came back and test drove the GTI several times, and never felt pressured. She answered all of our questions and made the process simple and pleasant. Once I had finally decided on the GTI, I was interested in a very specific build. Nell was able to locate the exact car I was looking for and had it delivered from the Atlanta area in only a couple of days. When it came to the buying process, Howard the finance manager was just as pleasant and easy to work with. He explained our options, but I never felt pressured to add on any of the extra warranty's or coverage we didn't want or need. I would definitely recommend Signature and asking for Nell! More

I have never owned a Volkswagen before and the team at Signature made this experience less stressful than my local dealership. I am over an hour away and had been wanting a Jetta for several months. I sea Signature made this experience less stressful than my local dealership. I am over an hour away and had been wanting a Jetta for several months. I searched for information over the internet, as well as going to my local dealership, but was still not satisfied. One day, i got a call from Ashley A. and she took the time to explain the difference in the models of the Jetta to me and find out exactly what I wanted. I was so disenfranchised with how my local dealership had treated me I no longer had faith that I would find the car I wanted. Fast forward to a month ago...I got the urge again to look for a Jetta...so i went to my local dealership and was treated the same way!!! This time I had enough..I was taking my business somewhere else. Luckily, I still had Ashley's number. I called her and explained what kind of car I wanted and she went right to work. Thanks to her and the team she works with, I ended up with the car I wanted. A 5 speed Jetta...I appreciate Ashley, Chad and Howard for all of their patience and kindness. I know that I am one of those customers that may seem over the top, but I like to make sure that if I am spending my money, I get what I pay for. Thanks, Signature Volkswagen!!! More