Volkswagen of Murfreesboro

Great experience Bobby Carter and Terry Upton were great. We were in and out very quickly. We were only there for an hour or so. Great service! Bobby Carter and Terry Upton were great. We were in and out very quickly. We were only there for an hour or so. Great service! More

awesome my experience at Murfreesboro VW-Hyundai was great. Michael Lyles took very good care of us. The whole staff was great. I recommend this dealership fo my experience at Murfreesboro VW-Hyundai was great. Michael Lyles took very good care of us. The whole staff was great. I recommend this dealership for your next purchase. More

Great experience! The only dealership worth dealing in mufreesboro, pass up ford, Toyota, etc. None of them are willing to work anything out, Volkswagen gets it done an The only dealership worth dealing in mufreesboro, pass up ford, Toyota, etc. None of them are willing to work anything out, Volkswagen gets it done and the sales people act more like family than car dealers. More

Worst customer service I have ever encountered Worst experience I’ve ever had with a dealership! On Saturday 14 July, 2018, while on a family getaway our brand new 2018 VW Atlas (with less than 1, Worst experience I’ve ever had with a dealership! On Saturday 14 July, 2018, while on a family getaway our brand new 2018 VW Atlas (with less than 1,100 miles) had a mechanical issue. I called VW Road side assistance and a tow truck was sent to our location in order to take the vehicle to the nearest dealer for service. At 4:00pm, upon arrival to the Murfreesboro VW, the tow truck driver was asked why the vehicle was there. He informed him themat VW seoad side assistance had requested the vehicle be towed to their location. They informed him that the service department was closed and they didn’t know what to do. I informed them that it was here for service as it was undrivable and that there was a possible drivetrain component broken. The first question I was asked by dealer employee was if I had purchased the vehicle from them. I told him no that I was from Clarksville, TN, an hour and half away, and I had purchased the vehicle at my local dealer. He then told the tow truck driver to offload right there and that I drive it over the curve and onto the grass next to their service departament, knowing the vehicle had a mechanical issue, then left not to be seen. After offloading the VW atlas from the flat bed tow truck, I drove it to the location he asked. My family went inside. After a few minutes of waiting and no one approaching us, I asked what they needed from me in order to have the vehicle serviced. One the employees told me to Go the the closed service department door and fill out a service card that was located outside una box and to Leave the keys with the survey on the second floor. After filling out the service card and handing it and the vehicle keys to the fron desk, not the service floor, I asked if they could provide us with a rental or loaner vehicle for me and my family to return home. They said they did not provide those services there, that the best they could do was call a cab company at my expense. Irritated with the whole situation, I informed them That this was a new vehicle and that it was unacceptable that they would not offer to help us in this situation to return home. They once again un-apologetically said there was nothing they could do. I called my local dealer (Wyatt Johnson VW in Clarksville, TN.) They asked me to call the VW road side concierge service and asked for them to arrange a for rental to return home and that they would help resolve the sitiuation as best they could. I payed for an Uber ride to the airport in Nashville, TN ($55.51 after using my $15.00 monthly rebate) and picked up a rental at hertz, all at my expense, to return my family home. This is the second time and last time I have been at this dealer. Both experiences have been horrible! More

Outstanding I went to the Hyundai/Volkswagen dealership on a whim (nothing against the dealership; it just wasn’t what I originally had in mind when I started car I went to the Hyundai/Volkswagen dealership on a whim (nothing against the dealership; it just wasn’t what I originally had in mind when I started car shopping), and it was the absolute best and most painless experience I’ve ever had with car salesmen. Every single person I talked to was so kind and happy to help. All of my questions were answered knowledgeably, and if they didn’t know the answer right away, they made every effort to find out. Josh was the best! He was incredibly professional as well as thorough in making certain to follow up with me afterwards about satisfaction concerning my purchase and experience. I can’t say enough good things about this dealership and its employees! More

One of the best in Mboro Michael was very knowledgeable and friendly. He did not pressure us or make us wait unnecessarily. Everyone we interacted with was helpful and reasona Michael was very knowledgeable and friendly. He did not pressure us or make us wait unnecessarily. Everyone we interacted with was helpful and reasonable. We will definitely be going back for our next vehicle. More

worst nightmare after buying two cars with these folks i decided to get my girlfriend the car she just had to have, 2018 golf gti.we traded in her rav 4 and thought w after buying two cars with these folks i decided to get my girlfriend the car she just had to have, 2018 golf gti.we traded in her rav 4 and thought we had an awesome deal sealed, ten days later we got a call that our financing fell trough and we had to go back to re sign another deal..that is where everything when south, these folks sold our trade in and told us what a sweet deal they had to give us to get financed..two weeks later we get another call and have to go back, again raising the payment and pushing the time they have to pay the trade in off.with no doubt i will say i won’t be back or ever recommend this dealer to anyone.criss the salesman was the only person that seemed to care at all about anything, i will post more on every site i can find so hopefully no one else gets put in this position.i would have taken my car back in a heartbeat if they didn’t sell it illegally More

Excellent Wes Martinez was absolutely amazing to work with and making sure we were happy with our purchase. The entire team went out of their way to assist us. Wes Martinez was absolutely amazing to work with and making sure we were happy with our purchase. The entire team went out of their way to assist us. I will make sure to recommend everyone to Wes! More

Great greeter!! Terry met us at the door this morning while we were waiting for our sales rep and he was super nice! He offered us refreshments and we talked about go Terry met us at the door this morning while we were waiting for our sales rep and he was super nice! He offered us refreshments and we talked about good food!! He made our day brighter. Thank you!! More

Greeting & test drive wonderful. Sales manager notsomuch Terry was great. Bobby killed the mood with his high pressure sales tactics to convince me to purchase on the spot. I wasn't ready to fork over money Terry was great. Bobby killed the mood with his high pressure sales tactics to convince me to purchase on the spot. I wasn't ready to fork over money and he wasn't ready to hear "no." Terry was amazing though. The rating are only high here because the sales people have customers write reviews before talking numbers and negotiating. More