Volkswagen of Midland Odessa

This dealership is a shame for VW First experience with this place I had couple months ago when I brought my Touareg TDI for emission compliance repair. When I showed up I was told my First experience with this place I had couple months ago when I brought my Touareg TDI for emission compliance repair. When I showed up I was told my car would have to stay there for more then a week to order parts and complete repair (although that model did not require parts, just a computer flush), and they could not offer a loaner car as they had a waiting list for that. It would be nice of them to notify in advance but nobody bothered. I ended up doing this repair in Lubbock VW, - took them 4 hours to complete everything. My 2nd encounter was with a sale department. I was scheduled to test drive a new Touareg. I came on time, but it turned out the car was not ready to be test driven and would not be ready for couple more days. Why the sale person did not tell me that in a first place when she scheduled that appointment? Probably it slipped her mind. So we agreed she would call me in couple days to schedule another appointment. It has been more then 3 weeks since then. She never called. I am driving new Touareg already, but I bought it in Amarillo. I am NEVER not going to VW of Midland! More

Not very good Purchased a used car and the transmission went out the next day unfortunately nothing can be done through the dealership or parts department because i Purchased a used car and the transmission went out the next day unfortunately nothing can be done through the dealership or parts department because it was an as is sale but i will say lesson learned and pass along the friendly advise of not buying a used vehichle from vw of midland or anyone affiliated with them More

Used car was filthy and had unsafe brakes! My girlfriend and I stopped by this dealer to check out a used car. First, the interior was VERY dirty. It hadn't been detailed. I assumed it had j My girlfriend and I stopped by this dealer to check out a used car. First, the interior was VERY dirty. It hadn't been detailed. I assumed it had just arrived, so they hadn't had time to get it clean. I made a comment to the salesman about the state of the interior, and he explained that they don't detail cars at the lot. The only way they get cleaned is if a salesman takes it home and does it themselves! What? This can't be correct?!?! We were still interested enough to take a spin, and I was alarmed at the state of the brakes. We've driven other examples of this model, and knew instantly they didn't feel right. The pedal was extremely spongy and vague. They didn't grind (an indication of worn out pads), so I'm thinking it was maybe an issue with the master cylinder. The brakes should have been addressed before putting it on the lot. We were also only able to drive the car a short distance (probably a good thing given the brake issue). The car had no dealer plates and the salesman informed us it's around $500 if stopped! It was an odd experience....... More