Volkswagen of Marion - Service Center

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetl cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations. More

I was completely taken advantage of was not allowed to see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be the next thing I know a guy takes me back to a room that haven’t even spoke to the whole time I was there as the other customer service lady walks out and starts cleaning my car out and putting all my stuff in the new car before I even signed the papers as I’m sitting there I felt like I was pushed to sign the papers after they already printed out they were extremely pushy and very shady did not explain anything they’re only there to take a vantage of people screw them over I would not recommend this place to do business with ever everyone that I have talk to you about it swears to me that they will not do business with Volkswagen a Marion and I am going to keep on writing his reviews on different sites because I have left them two reviews and they said that they would have someone get back with me and never have this has been a week ago!!! More

Deja Vu We live in S.C. Our first encounter with Marion VW was a year ago when we picked up a badly contaminated load of diesel in my Touareg. We had it towe We live in S.C. Our first encounter with Marion VW was a year ago when we picked up a badly contaminated load of diesel in my Touareg. We had it towed from MO on a Sunday afternoon and Brian arranged a hotel, ride there and back, then had us back on the road by 10am the next morning. We arrived in Denver just in time for the birth of our twin grandsons. Yesterday, driving to Denver for their first birthday the check engine light came on in my wife’s 2013 Touareg TDI. We called Brian from Paducah and he had the problem diagnosed and we were back on the road in an hour. This dealer defines service. Thanks, again. More

Service of Vehicle Brian was great to deal with. Friendly and very helpful. If he didn’t know the answer he knew where to find it. Will come back again. Brian was great to deal with. Friendly and very helpful. If he didn’t know the answer he knew where to find it. Will come back again. More

Best Service Period! I drive from Tennessee to Illinois to have my Jetta Sportwagen service every 10K miles and the tires rotated every 5K miles, They have always taken my I drive from Tennessee to Illinois to have my Jetta Sportwagen service every 10K miles and the tires rotated every 5K miles, They have always taken my car into the shop right after I arrive and perform the service quickly. The facility is beautiful and super clean. They provide beverages and snacks. There is an area stocked with toys for kids. All of the personnel are friendly and helpful. The best car dealership I've ever experienced and I'm 72 years old so you can imagine that I've seen a few. More

Great service . Good atmosphere to wait For service to be completed. Good advice for car care. Help with the most cost effective decisions. Two more words. . Good atmosphere to wait For service to be completed. Good advice for car care. Help with the most cost effective decisions. Two more words. More

Best Service Dept. Ever. The Service Dept. is very thorough and helpful. Brian the Manager is very considerate of customer time and periodically updates the status of my car. The Service Dept. is very thorough and helpful. Brian the Manager is very considerate of customer time and periodically updates the status of my car. More

Excellent Did not have an apppointment but got right in. Answered all questions Took time to check out special features on this new car. They met alll my n Did not have an apppointment but got right in. Answered all questions Took time to check out special features on this new car. They met alll my needs More

Oil change and inspection Very efficient and polite. Gave great explanations of what was done pleased with timing and getting me in at the last minute a big thanks to all Very efficient and polite. Gave great explanations of what was done pleased with timing and getting me in at the last minute a big thanks to all More

Awesome service! Fast, friendly, very clean and stocked waiting room. My kids love going with they have a great playroom, and a variety of drinks and snacks! Fast, friendly, very clean and stocked waiting room. My kids love going with they have a great playroom, and a variety of drinks and snacks! More