Volkswagen of Marion

If you are looking for a service department that truly cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetl cares about its customers and does exceptional work, this IS the place to go. While there are several locations nearby where I can get my VW Beetle serviced, I choose to drive an hour to Marion, Illinois because of the quality of service, kind staff, and knowledgeable technicians. My Beetle is my baby, and this service department treats her as such, even going as far as remembering my car’s name, Stella. The folks at Volkswagen of Marion always do an excellent job but it was my visit in April 2023 when the team showed me just how exceptional their service can be, especially Brian Evans and Rich Lewis. They stayed in contact with me while their technicians team spent several days pinpointing what was wrong with my car. My biggest concern was having some form of transportation during this time. Well, they quickly squashed that concern by giving me a vehicle to drive while mine was in the shop. When my Beetle was fixed, they brought it back to me looking brand new inside and out with gas in the tank. As a woman, dealerships and service departments can be intimidating. Historically, the automotive industry has been male-dominated, and as a result, women are sometimes stereotyped as not knowing much about cars. Luckily, it’s not like that at the Volkswagen of Marion service department. If I could, I’d give the service department at Volkswagen of Marion way more than a five-star rating as they continue to exceed my expectations. More

I was completely taken advantage of was not allowed to see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be see any paperwork had no clue what they were giving me for trade-in on my car the lady walks out says OK we can get your payment where you need to be the next thing I know a guy takes me back to a room that haven’t even spoke to the whole time I was there as the other customer service lady walks out and starts cleaning my car out and putting all my stuff in the new car before I even signed the papers as I’m sitting there I felt like I was pushed to sign the papers after they already printed out they were extremely pushy and very shady did not explain anything they’re only there to take a vantage of people screw them over I would not recommend this place to do business with ever everyone that I have talk to you about it swears to me that they will not do business with Volkswagen a Marion and I am going to keep on writing his reviews on different sites because I have left them two reviews and they said that they would have someone get back with me and never have this has been a week ago!!! More

Very well pleased with the sells lady and the work they did and facility and very friendly environment and invatory I would recommend anyone I know to check it out did and facility and very friendly environment and invatory I would recommend anyone I know to check it out More

LIARS Will not fix issues under warranty and pass the buck every time you talk to them ! Especially Brian/Norm after I get out of this car they will never g Will not fix issues under warranty and pass the buck every time you talk to them ! Especially Brian/Norm after I get out of this car they will never get anymore of my money and have ruined my interest in VW and Customerservice. More

Not truthful. Bought 20,000.used car. Was told car would be fixed. 6 times to them.they act like, what ,who are you,who told you we will fix ,come back.x6 I paid full asking price. With t Was told car would be fixed. 6 times to them.they act like, what ,who are you,who told you we will fix ,come back.x6 I paid full asking price. With trade worth $5000, given 1500...ok test drive service lights on and told they would fix.now there car is broken down $6500. To fix and they have my good car and I have anew car note and broken car.my kids THANKS you More

1st VW Easy to work with, friendly staff. Dealership was very clean and everyone was professional. Financing process was easy to understand and straightforwa Easy to work with, friendly staff. Dealership was very clean and everyone was professional. Financing process was easy to understand and straightforward. Will be back More

Great Krista was great and everyone was very nice and willing to help me when I was in a very tough situation after totaling my previous vehicle. Krista was great and everyone was very nice and willing to help me when I was in a very tough situation after totaling my previous vehicle. More

Awesome,Great,professional, attentive,and Honor's their word They showed all those characteristics in just a short period of time. They were so attentive kept you informed of everything that was taken place. All They showed all those characteristics in just a short period of time. They were so attentive kept you informed of everything that was taken place. All questions was answered before you even had to inquire. My experience there was above and beyond perfect. More

Fantastic from start to finish. I rolled in at 10 minutes till 6:00 thinking they were closed and Steven came out. He offered to stay over and let me test drive a new Jetta! I grac I rolled in at 10 minutes till 6:00 thinking they were closed and Steven came out. He offered to stay over and let me test drive a new Jetta! I graciously said no and came back the next day. Needless to say, I drove it, loved it, and got a fantastic deal from the sales they are running right now. I drove it home! Great group of people at VW! More