Volkswagen of Marietta

A week ago, I traded in my 2021 Golf GTI SE (who I had originally purchased it from Brian Harper who worked here previously) for a 2024 GTI Autobahn. I had the great pleasure of working with Josiah, who i originally purchased it from Brian Harper who worked here previously) for a 2024 GTI Autobahn. I had the great pleasure of working with Josiah, who in fact I had been in contact previously in the last 3-4 months. I came in to the dealership last minute on a whim, 45 minutes before closing on a Friday and had a great conversation with Josiah - and unexpectedly went for a test drive... Long Story short, I came back the following day, Saturday late afternoon. I originally came in to make a deal on an SE with Leather package if it made sense for me to do so - I wasn't entirely sure it made sense for me, and I had such a great rapport with Josiah and the rest of the VW Team that I wanted to make the purchase. Not sure how, but the Sales Manager Ramazan (Not sure if correct as I refer to him as Rami), said he would cook something up and asked Josiah to pull out a White Opal Pearl Autobahn GTI for another test drive. I fell more in love with it, and it drove fantastic with the Dynamic Chassis Control (DCC). After the test drive, Ramazan provided me with the Estimate Sheet, and I was shocked because the numbers made sense, and it was an Autobahn trim. I knew this was it and had to pull the trigger. We shook hands and signed some paperwork and got the process rolling. Everything went smooth, and I was more than satisfied with the level of service I received from the whole VW Team - From Sales, to Finance - Pete is fantastic btw! - and the GM. What made this whole experience great was the level of professionalism but also personalism; they were very transparent and honest, and very understanding of my situation and circumstance. I am extremely ecstatic that I purchased my 2024 Volkswagen Golf GTI Autobahn with VW of Marietta, and more importantly so with Josiah, who is cousin's with Brian Harper, who originally sold me my 2021 VW Golf GTI SE. Thank you again VW of Marietta Team for working with me and making this happen! More

The Finance Manager here has no class or tact, he was very nasty and unprofessional, He told my sales person that I had a $16,000 collection on my credit, which was totally false. Went Ed Voyles one blo very nasty and unprofessional, He told my sales person that I had a $16,000 collection on my credit, which was totally false. Went Ed Voyles one block away and purchased the vehicle I wanted. More

My 2008 VW Passat was with them for nearly three weeks due to starting issues. We suspected it might be a fuse, battery, fuel line, or something draining the battery—an easy fix. From the start, commun due to starting issues. We suspected it might be a fuse, battery, fuel line, or something draining the battery—an easy fix. From the start, communication was poor. Despite explaining the issue to three different people, they did nothing for days and failed to update us. My husband had to intervene by contacting Bryant, the service manager, who was the only one who pushed the mechanic to act. When we finally got the car back, it wouldn’t start despite being told it was ready. We were shocked by the $200 bill instead of the expected $1000 but were still frustrated that the car wouldn’t start. The mechanic misrepresented our conversation about the battery, ignoring our concerns about a possible bad battery or something draining it. In frustration, I demanded a new battery and a diagnostic for any battery drain. The mechanic refused, and my frustration led to an argument with a rude employee named AJ, who escalated the situation further. Eventually, Andrew (Dre) stepped in to calm things down and offer a sincere apology, showing the only sign of professional customer service. He is the only reason of the 1 star vs. a ZERO I moved my car to another VW dealership I’ve trusted before. Avoid this place for its poor communication, delays, and lack of integrity. More

We took our Sons 2012 Gti to have a diagnostic analysis our Service Representatives name was Bryant, With hesitation and consideration We agreed that this gentleman needs further training and knowledge abo our Service Representatives name was Bryant, With hesitation and consideration We agreed that this gentleman needs further training and knowledge about VW customer service guarantee and overall service care, Our preferred VW service center in Lithia Springs had a 2 week waiting list so We decided to have services done at this location, Never again will We put ourselves thru unnecessary stress, With incompetency and inconvenience. More

This dealership had the best prices and availability for the vehicle I wanted. They were very welcoming as well. the vehicle I wanted. They were very welcoming as well. More

We had a wonderful experience at this VW dealership. We were working with another dealership who ultimately lost our business when they made us feel we weren’t a priority. We knew what we wanted but we We were working with another dealership who ultimately lost our business when they made us feel we weren’t a priority. We knew what we wanted but we had some contingencies and VW of Marietta worked with us to get us out of one car and into another. Can’t say enough great things about Ramazan and the Manager Brian. Highly recommend this dealership! More

I had the best experience with Ramadan, he is the reason I keep coming back to this dealership. He listened to my requests and helped me choose the right car for me. He then made the whole process easy. Tha I keep coming back to this dealership. He listened to my requests and helped me choose the right car for me. He then made the whole process easy. Thank you Ramazan! Also the manager was very friendly and made sure I was well taken care of. More

Very professional staff all around. Spent several hours in understanding our interests and requirements then worked hard to find solutions. Sales process was consultative, helpful and t Spent several hours in understanding our interests and requirements then worked hard to find solutions. Sales process was consultative, helpful and thorough in every respect. Pricing and final deal was open and transparent. No gimmicks or surprise fees! These folks are real pros. More

Salesman was exceptionally knowledgeable about VW vehicles. Answered all questions thoroughly. Very good experience with this purchase. vehicles. Answered all questions thoroughly. Very good experience with this purchase. More